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November 2023 by Dottie
I get extremely anxious when I need to have bloodwork done. I've passed out a few times before in my younger years. It's just something I dread and my mind won't stop over thinking it. Yes I'm sure nobody likes getting it done, but Bonnie and Patience make me feel welcomed, respected, comfortable and most importantly relaxed. I will not go to any other laboratory because of the two of them. They both are very kind, considerate, gentle and caring. Bonnie and Patience always have a smile on their faces. Unfortunately, lately I've been there quite often, but each time my experience is the same. Yesterday I had Bonnie in the morning and Patience in the afternoon. Today Patience called me late afternoon right before closing and said that I needed to come back for more lab work for one of my doctors. I asked her " When do you close and she said 10 minutes, but don't worry if you want to come now I will take you." So, I ended up going up there after the call. She took me right in. Now that is great customer service! Check in is fast and efficient. If you bring your license and insurance card it's even quicker. I usually walk in and I have never waited more than 5 minutes. However, you can make an appointment online and they always have plenty of appointment times available. Quest on Winthrop St makes the process of getting my lab work done bearable. Anywhere else makes me cringe and want to turn around and go home.
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February 2023 by Macy Esco
I typically pass out when having blood drawn and both times that I’ve been to this location Bonnie has been more than accommodating. I didn’t pass out and I couldn’t believe how quick and painless it was. I pass several quest locations to get to this one for the excellent experience.
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February 2023 by neetu singh
Very good and fast service,lab staff is excellent ,very friendly,was there for my parents testing.
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August 2022 by Whalen Foy
Fast and easy service there. Lab work sent to my doctor within a few days.
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August 2022 by Jessi Lopez
Phlebotomist was RUDE and DISRESPECTFUL to a child. Not the first time I've had to deal with rude behavior at this place.
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August 2022 by Marines Carmona
The phlebotomist was rude, she gets mad because we need mask when they have a lot of mask for patients, worst service ever in a lab
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December 2021 by Ed Bacha
Outstanding service. Friendliest and efficient staff. Got my COVID test results in less than 24 hours. Entire experience from booking an appointment, to self check in, from test administration and result delivery was seemless. Thank you!
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November 2021 by Bill Ambrose
The young lady obtaining my sample was very competent and professional. Kudos!
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November 2021 by Alex Lopatin
Great service!
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September 2021 by D Nice
Not reliable for COVID testing. Don't be fooled by their so-called high availability.
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January 2020 by Brooke K.
I went in today for a blood draw on my 9 month old who isn't an easy stick. It was recommended to come to this location by the pediatricians lab staff after they were unable to draw her blood the other week. The staff here was kind and professional. They took their time with my daughter. I quickly felt as ease and confident in their professional abilities. I would definitely recommend this Quest to any other parents!
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September 2019 by Christa Davis
My 15 month old needed blood drawn and Bonnie was great! She did a fantastic job and was wonderful with him.
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August 2019 by Jax Ortiz
I have to agree with some people who have gone here, the place is clean but the the African lady that works here is so unprofessional. I walk out each time I see she is working.
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September 2018 by Joseph Brodie
Went here because MetroWest could not process my labwork, without me paying a 800$ lab bill, and the African woman was really rude and had some attitude problem, she asked what arm to draw blood from I told her my left arm because I'm right handed, and she drew from my right hand. This woman should not be working here as she is slow and completely rude.
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January 2018 by Yolanda Meletiche
Really nice service every thing was clean and neat. Bonnie was a pleasure to work with she has to called my doctor to confirm some information she was prompt to do it without any problems. Thank you so much for your service. I definitely recommend it!
