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October 2022 by Hieu T.
Great service. I stop by for a bank check and Ligia Beltran did a great job on helping out. She printed out the check and offered additional support for loan in case i needed. Great service..
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March 2020 by Kimberlee D.
Garbage. I understand there is high call volumes with the corona virus going on, but both times I finally got through to a person, they immediately hung up on me until I eventually gave up.
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June 2018 by Gina O.
Went today to open a new account, they knew I was there waiting to open a new account and after waiting for 30 min, they told me their system is down and they cannot open a new account today. I asked if they can get my application in paper and process later when their system is up. They said the only way is to go back on The next working day. Guess what, I just drove a few more miles away and open an account with TD bank, in and out in 10 minutes and was served by a courtesy Manager with a smile. Brand and location do not beat customer service, will never use BOA.
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September 2017 by J C.
Every time I come to this bank, I wait in line a very long time, Lunch time is the worst they don't stagger their times with the tellers so there is 2 and sometimes 1 teller! and of course its a person with a complicated transaction. I would not recommend this location, its too slow and I had to wait after signing to see a CS rep over an hour. I will be taking my banking elsewhere.
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April 2017 by Jesse C.
I think the staff needs to be more mindful and actually listen to what customers say. I went in today and only one window was open. The line was long and finally, when it was my turn, they opened another one. The transaction was fine, maybe slow, but otherwise fine. However, when I was waiting for my cash, the teller mumbled something about paperless statements. I explained I just lost a loved one, my mind was elsewhere and it was not something I cared to deal with at the moment. The teller disregarded what I said and pulled something up on the screen and told me to hit "next." Even though I didn't want to deal with paperless statements at the time, I hit next, with the pen attached to the screen. Nothing happened and I tried again. The teller said "you need to hit next." I explained that I did and she told me to use the pen. I explained that I did and it seemed like the screen was frozen. She told me I must have done it wrong and to try again. I explained again that the screen seemed to be frozen. She started to explain AGAIN that I need to use the pen. So, I explained again that I just had a death in my family and did not want to be dealing with this right now anyway. She started to explain something about the paperless statements again and I told her a third time that today just a good day for me to deal with this. I can look past the long line and the wait. I understand that the tellers probably have to offer this paperless statement thing. However, come on - where is the tact and politeness that the teller should offer? She disregarded my wishes to not proceed with the paperless statement thing. I don't feel like the teller listened to me, she just pushed her own agenda. She also didn't believe me when I told her I hit "next". Also, I mentioned twice that I just lost a loved one. Most people offer apologies. Instead, she again just pushed her own agenda.
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October 2015 by William F.
This is the best bank in Worcester. Everyone here is wonderfully accommodating. They really take a great deal of care in servicing every customer financial needs.
