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August 2024 by wendy johnson
Went to the Belmont St location for an oil change. Made an appointment and the attendant was friendly and service was prompt. Unfortunately the mechanic/technician did not close my hood completely and I needed to pull over on the highway to close. He also moved the seat all the way back and left very greasy handprints on my hood, exterior door and steering wheel. The first two issues are safety related and the third just shows lack of concern for clients. I did call the shop immediately upon arriving home. Will not recommend or return.
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August 2024 by Rose K
Great service every time. New manager is very sweet.
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August 2024 by Colin Terrence
My daughter went to Monro in June 2024 in preparation for her trip to Jersey Shore with her family. She got brake service. Pads and rotors. The technician failed to properly install a brake caliper bracket bolt. By the time she got to New Jersey, her caliper was almost completely off. Her wheel was damaged as well.Monro put her life in danger.
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July 2024 by Raegen Harrold
Amazing place! Great work and quick service
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July 2024 by Michael Polinski
Noticed a screw in a tire so stopped by and walked in. They got me in, patched the puncture, and had me on my way in no time. Fast and friendly, couldn't have asked for a better experience.
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May 2024 by Sandra A
My car had new brakes/discs installed. The staff forgot to place one of the wheel locks back and so I end up driving around without a lug nut in one tire. My wheel lock key was also missing. When I went back to the shop I was told that it's not a problem to drive without a lug nut and that I had most likely lost it. I know the wheel locks are placed back with a machine so losing them is very unlikely.
I was offered a regular lug nut in place of the missing wheel lock, which half of it fell after a 5 minute drive. No, I do not recommend this shop!
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May 2024 by Yeimarit
Send my daughter for balance tires they change oil charge her 80 and if they real mechanic they should have known that oil was changed and they left the same filter . Been calling for a week now manager never there or they just don’t answer . Really BAD service . I WANT MY MONEY BACK !!!
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February 2024 by Michael P. Marion
Great services!!!
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January 2024 by Justine Barlow
Giving 2 stars because they were very nice BUT I went in November for an oil change and they fixed my muffler and didn't change the oil(I did pay $97 for it). I figured this out after my car stalled out last week and they confirmed it was never done on Saturday. So I will not be choosing Monro for any oil changes in the future.
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December 2023 by Serhii Pavlyk
I want to justify my assessment. I brought my first car in to get an alignment done. The mechanic got into my car, in very dirty clothes, he smeared the interior and dirty the steering wheel with oil. Also, when I talked to the person who made the appointment, he was aggressive towards me. The second time I came in a different car, made an appointment a couple of days before the visit, the same worker said that he did not have a mechanic and he could not do anything, he said to come the next day. I arrived but no one was there. That's why I'm leaving this review. Service and relations with people 2/10.
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December 2023 by Mariglen Yskollari
We set an appointment to change the brakes.We were recommended to change the calipers as well. After the service we took the car back and we noticed right away the steering wheel was shaking at over 45mph. We brought it back and they couldn’t find the problem. It was very frustrating. After a while we decided to take it somewhere else bc the brakes were grinding bad. We were told that the caliper was defective. We decided to take it back to monro to fix the problem. After long arguments they fixed it and wanted to charge us for everything. Again, after many arguments they ended up charging us $276.They didn’t want to take any responsibility for putting my family’s life in danger. It’s been the worst experience and I would tell everyone not to go there. You’d expect to get decent service after paying over $2k but it’s not the case. Absolutely the worst place.
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November 2023 by Melissa Santiago
Great place, helpful and honest .
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September 2023 by mike Lapriore
good work done quick!
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September 2023 by Jeffrey Ford
Great service! Needed a car battery installed asap and they hustled to get me on the road.
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September 2023 by John Dellomo
Made an appointment for an oil change and tire rotation 8am 1/21 2023. Was told about an hour. Went for a walk got back at 9am only to find the vehicle wasn’t even started yet. Was told crew decided to show up
Late.
