-
February 2024 by Fl S.
Went to Lowes Worcester to purchase a fridge, found one we liked the hubby checked the pricing inline and noticed it was $150 less at HD, informed the great salesperson and he confirmed it was apples to apples and they should be able to match pricing. Onto checkout where a CS Rep/Manager? says that they dont match others sales prices only if original price is less, i point out that is ridiculous and nowhere on ther price match guarantee does it say this. and that lowes and HD have this item on sale and that HD has a deeper discount, Manager arrives (if that's what he was) proceeds to spew the same nonsense finally i say cancel the sale. what was once an enjoyable experience shopping at Lowes has devolved as they choose to employ the clearly incompetent in leadership roles and dont have clear cut policies, too bad must be the reason they were dead yesterday and HD was slamming. sent this to there corporate office we will see if they reply
-
July 2023 by Bonnie S.
Ty again to the staff at Lowes's on Lincoln St Worcester today please see below review
-
June 2023 by Jim J.
First off I went to get 2 simple things for work. Was having a nice day. Simply asked a worked if he knew if there were any more of the piece I needed and this is where my day went to hell. "Ugh I guess I can scan it to see" umm excuse me what? Yeah you can scan it. The worker continued with the attitude. Sorry I disturbed you staring blankly at a computer doing nothing. What a rough life. Anyways things continued south when a nicer worker came to help. The other ding bat couldn't figure out what item I needed and continued with his A hole attitude. Don't come to this store unless you want ur day ruined and want to deal with incompetent workers who have nothing but attitude
-
May 2023 by Niki R.
I am so disappointed. I purchased 2 appliances for my new home, and was told at time of purchase that it would be delivered today. I took the day off from work, waited until the end of the 4-hour delivery window, and the machines had not arrived. I then spent close to 2 hours being hung up on, transferred to a line that no one answered, then when I finally connected with a person, being bounced back and forth between customer service and delivery service, with each group pointing fingers at the other and telling me to call the other group. I finally got connected with a helpful individual, but the best they could tell me is that the machines never arrived, and so couldn't be delivered. Again, this is after I received a call last night telling me that everything was all set for today, and after I took off a day of work to be home for the delivery. I think that the people I talked to were trying in their own way to be helpful, but the policies and procedures they are required to use are deliberately confusing, obfuscating, and full of "not our fault", rather than designed to be helpful. At the end of the day, I *might* get my machines next week, but then again, maybe not, I couldn't get anyone to actually commit to anything. I am so disappointed. Lowes, you were supposed to be better than this.
-
April 2023 by Holly D.
This rating is for the staff that work at Lowes in Worcester, MA. The Lowes company need improvement when it comes to how they want managers to handle their third party deliveries. That said, the staff that works at the Worcester store are terrific. After we had been bumped from the appointed delivery day, Jeremiah not only came through with a solid delivery time (that required talking directly to the person making the delivery) but also substituted a better quality product for us when he noticed that one item was no longer in stock. Jeremiah also called me three hours after the delivery was supposed to be made just to make sure the job was completed and done well. Bravo, Jeremiah. Berenice, a clerk at the Pro Shop entrance, was extremely helpful directing me to were to go and who to speak with. She also noticed I was quite stressed, turned to me and asked, "Do you need a hug?" Her hug made me smile and helped turn my day around. Thank you Berenice!
-
December 2022 by John L.
Careful at Lowe's! I know there are some good employees at Lincoln Street, however the Managers and Corporate suck, to be plan about it. If you return something make sure you fight for a refund or gift card! If they force a store credit on you, you must purchase something from the store, you can't purchase anything from the Lowe's Website! Apparently Lowe's Stores and Website don't work together like any other business out there. I use to think it was just my store that sucked, turns out Lowes Corporation sucks too. Beware, shop somewhere else if possible!!!
-
July 2022 by Caitlyn L.
Never go here. I've never had a more terrible customer service experience in my life and regret not going to Home Depot. they delivered our washer and dryer and never set it up. We called them and they were supposed to have someone come out and set it up two days later. They never come. They told us they'd deliver the plug and hoses with the dryer and NEVER did. Finally get on with corporate to figure this out and get it set up. They send someone out on a SATURDAY STILL WITH NO HOSES OR PLUGS EVEN THOUGH THEY WOULDNT LET US LEAVE THE STORE WITH IT. THIS IS SO RIDICULOUS. If I could give zero stars I would. never ever shopping here again.
-
June 2022 by Fernando E.
Worst shopping experience here. Ordered a refrigerator that I payed for. Which after 2 failed attempts from Lowes to deliver an item you paid for. Then trying to speak with anyone at lowes over the phone and having them hang up on you. Terrible shopping experience terrible customer service. Less manager meetings and more customer service training!!! Getting my money back from the refrigerator I never received.
-
June 2022 by Dawn C.
Lowes Worcester - Buyer Beware! First I tried purchasing appliances online with the delivery option. The transaction would not go through. I called the Worcester location and conducted the transaction. They tried charging me more than the online price. I refused to pay more. They honored the online price and the purchase went ahead. After purchasing a dishwasher, gas stove and refrigerator at Lowes, including old appliance take away. They never called me to let me know my appliances were in. I had to call to get a delivery date with a window of 8am to 8pm. I scheduled my contractor and plumber to come the day after delivery to complete the setup. I took the day off work. They confirmed the delivery the night before shortening the window from 9am to 1pm. I then confirmed with my contractor and plumber. No truck showed up on delivery day, so, I finally called at 1:20 pm to ask about my delivery. That is when I was informed that it would not be delivered. No one bothered to contact me. I was completely floored. If someone had bothered to let me know I could have gone to work and changed my day off. I will also need to reschedule with the contractor and plumber. I have no appliances working because they have been uninstalled for removal. The person on the phone said they would see what could be done to fix the situation and call me back. I am still waiting. I guess I am expected to take another day off. I have no idea when I can get the contractor and plumber back to my house for install. This is incredibly frustrating and very poor practice. I will not be purchasing anything, ever again from Lowes.
-
January 2022 by Chris N.
I like going to lowes as I have their credit card and have purchased things from trees and paint to a snowblower and grill. I went in to look at carpet. Took 15 minutes of waiting before someone came over. The associate was very rude, short, and argumentative. Finally got our carpet quote together and found we were being charged for installation and furniture moving, which we were originally told would be free. Tried talking to an associate online who told me I had to call the installation company. Called them and they said I had to call the store. Called them and it rang and rang and no one picked up. Yes it was during normal business hours. Customer service has been garbage.
-
November 2021 by Kim L.
The staff here has the worse attitude. The customer service are horrible. You could never get any help around here and when you finally reach someone, they act like you are bothering them. When you call into the store, you'll most likely will never get anyone to answer the phone call.
-
November 2021 by Bill O.
I purchased a hot water tank and clothes dryer from Lowes in October of 2021. I also contracted with Lowes Home Services (via My Project) to have both items installed. This was all done online. The delivery of both items was seamless, and the plumber hired by Lowes Home Services to install both did a good job. Unfortunately, the new dryer was defective, and could not be used (gas leak). I immediately bought a new dryer from Lowes, and eventually returned the defective dryer for a refund with no problems. However, I paid $375 for the installation of the defective dryer, and paid $425 to my plumber for installation of the replacement dryer. Before the installation of the replacement dryer, I made numerous phone calls to Lowes Customer Solutions over a two week period requesting either a refund of my initial installation fee, to install the replacement dryer for free, or reimburse me the cost of installing the replacement dryer. Three weeks after the installation of the defective dryer, I was told both dryer installations were on me. My takeaway from this experience - never use Lowes Homes Services or "My Project" for any installation - they do not stand by their work. Once I had a problem, I was quickly told by Lowes Customer Solutions that they are a separate entity subcontracted by Lowes to hire contractors and manage projects, even though all of the paperwork and contracts were on Lowes' letterhead. This business model was clearly designed to insulate corporate Lowes from installation problems. However, from this former customer's perspective, Lowes is Lowes. Bottom line: Lowes should not have made me pay for the cost of installing a defective dryer that was bought at, and installed by, Lowes!
-
October 2021 by Robert F.
Worst customer service. Female blond "manager" is pathetic. We went to Lowes (Worcester MA), waited in line at Customer Service (which I use that term VERY loosely), got up to the counter, advised that we wanted to rent a truck, they asked what we were purchasing, and we replied "sheetrock". The man waiting on us obtained the keys and paperwork, we asked "when does the clock start" as we needed to get the sheet rock and the store was busy (another issue - absolutely no cashiers manning the cash registers - ONLY registers opened were self-service) and we didn't want to rent a truck by the hour and waste 1/2 hour. The man waiting on us asked another woman (who was helping another customer) and she stated to go get what we were purchasing and they would hold the truck. We immediately went to pick up the sheet rock and a door. Maybe 10 minutes later we were standing in the self-service checkout (as no registers were available) when my husband when to get in line for Customer Service. He came back and said not to check out yet "just in case". As we were waiting in a line of maybe 8 people waiting for Customer Service we overheard a man at the counter asking about renting the truck (they only had 1 truck available) - he was being waited on by a blond female employee. She stated he needed to get his insurance card. I immediately went around the line and went up and asked, "Is he renting the truck? Because we were here 10 minutes ago and they are hold the truck for us." The blond female stated, "We don't reserve trucks". I explained and pointed out the two people who said they would hold it - to which BOTH told the blond female that they had told us that. At this point the other man looking for the truck is back inside and he is not happy because he had been told the same thing by someone else who was at the desk when he initially entered. I asked the blond female how this was going to be handled and she LAUGHED IN MY FACE and stated that they don't hold trucks (even after the two other employees admitted they told us that). I immediately asked for a manager and she responded, "I am the manager". I told her it was disgusting that anyone, let alone the manager, would laugh in a customer's face. After this experience - if I have absolutely any other option, I will NEVER shop in LOWES again. . . period. End of story. If a manager can laugh in your face and not be fired than that's it. It's really sad that the man and woman ACTUALLY WORKING the registers were much more concerned about customer service than this "manager". I'm a director in health care and we hold our co-workers to a much higher standard - let alone a manager. Who does this manager think she is to laugh in a customer's face. I did call the corporate office and speak with a nice woman who took my concerns down, stated they would be send to the store manager (if that is the person I'm complaining about - I'm not exactly sure what that will do) and that someone may or may not have someone get back in touch with me. I asked her to put in my complaint that, "If no one can bother to get back in touch with me than I will make sure everyone knows that Lowes doesn't care at all about customer service recovery and that it would be the executive's decision."
-
September 2021 by Allen B.
I paid for landscaping supplies to be delivered to me a week before Labor day, they confirmed the delivery date and time and never showed up, three days later, I placed a call to race my order and finally got hold of a manager who promised a delivery a week later which was unacceptable. They had to escalate and got me a new delivery date within 4 days. The delivery finally came in and was only half of the supplies I ordered! While waiting for my delivery I called and place the first complaint call and the second one that was escalated to the district manager. Nobody called me back at all. This company does not care about customer service and their communication skills are the worst in the industry. Now I have to go chase the rest of my order. This is unacceptable by any standards. One star was too much for Lowes.
-
September 2021 by Terry O.
I have done business with Lowes in Worcester for some time now. Most of the time my interactions with the staff there is not great but not terrible. I ordered some products through the store almost a month ago and elected to have them shipped to my business address. Only a partial order had arrived. I called Lowes several times only to be put on hold an average of 20 minutes each time. When I did get an opportunity to speak with customer service, they told me that it was shipped, or I took them already, or that they just plain do not know where the rest of my order is. When I asked to speak with the store manager i got only a department manager who told me im not getting anything until he views the security cameras?! Why? Opened a case and was told that a manager would reach out to me within 24 hours! Nope! Talked to department manager again and he was even more rude this time to the point where I needed to end the conversation. I never received any apology or explanation as to why I was treated so poorly. This store has really fallen apart. Customer service department is deplorable. This store needs some serious retraining. I will never order from this store again.
