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January 2024 by Patricia Bickford
My husband got a good deal on tires here. A rebate was available.
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January 2024 by Shawn Bickford
Installed new set of tires on my truck perfect job, no balance issues.
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December 2023 by Mohammed Rhoudane
Amazing customer service.
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November 2023 by Josepg Sinasky
I had the rear brakes on my 2018 Nissan Sentra repaired in one day. The technician test drove the vehicle after the repairs to assure the repair were done well. I seldom have encountered quality employees like here as a car owner. Gary the manager is honest about the necessary repairs and maintenance as well as the availabilty of qualified specialists for specific maintenance and repairs. The manager and mechanic who provided necessary repairs deserve commendations on the date I requested service They were motivated to provide quality work with prompt attention to the requirements of the car's optimal performance. -Joe Sinasky
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November 2023 by Robert Coyan
Amy and Amanda went above and beyond for me yesterday!! I couldn’t be happier with the service and friendliness offered by these two employees!! It was super busy but they managed to get my truck back on the road with new tires!! Thank you both so much!!!
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November 2023 by Ibrahim Badr
Absolutely I will never go back there again for an oil change. They are very rude , not honest. They want just to charge things and add more money to your bill. They told me I need to change all of the wipers, . The front desk lady is absolutely rude and miserable. Also, they told me I need to replace my license plate light and when I came home, I checked my light and no issue please see pictures.
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November 2023 by Colin Silva
I've been coming here for many years for almost everything possible for a car with several different makes and models. On everything they have always been fabulous.Very reasonable and have always worked with me to get the most for my service. Very honest and upfront of repair service needs without trying to push unnecessary fluff onto the customers. Stand by their work in every case.The guys Pete and Gary who run the place have been there a long time and really know their stuff and really go out of their way for the customers interest.By far the best automobile service center I have ever dealt with. Highest recommendation!
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November 2023 by Nii Lante
I visited this location because one of my tires was running flat. Pete helped me out and gave me a deal I couldn't refuse. I appreciate him giving me a good deal. It worked out for me just in case I have any tire issues within the next 3 years. Thanks, Pete!
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September 2023 by Nichole Powers
Gary has saved me a couple times here in Worcester! My sister referred me over here for an oil change a little over a month ago. Price was great and service was amazing! I picked my car up in the afternoon. When I turned my car on, I heard a bad noise and quickly turned it off. Gary came out to help and we noticed my serpentine belt was the issue. It ripped about halfway through the belt! I left it there overnight and the crew replaced my belt for me :)Today, I was driving to get groceries and wanted to stop by and schedule in my rotor replacement and brake bleed. My car is at 56k miles, and I bought it used, so knew this was some preventative maintenance I needed to do. Gary greeted me as I was walking in. He remembered me, which is one of the best things about great customer service. I didn’t really have a set time to schedule it in, just knew my vacation was coming up in a couple weeks. Gary had me leave my car for the day, in case they had time. I was in no rush to get my car back, as I work from home. He called me and gave me an update a couple hours after I left it. I told him I could pick it up tomorrow and he didn’t have to rush to get it done. Gary called me back 15 minutes before close and said everything went great and they got it done! I didn’t want to rush getting down there and hold them after closing time and Gary said just pick it up in the morning. :) I haven’t picked my car up yet, but wanted to still leave a review because I know they do a quality job and my car will be driving like new tomorrow. Thanks Goodyear on Grafton Street! 5 stars every time!
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August 2023 by Victoria Benoit-Fay
Don't bother with them. Every time I have booked online (whether I book the night before or weeks in advanced) they tell me they do not have my car scheduled for the day even if I show them the confirmation email. This is the third time it has happened. The two times prior they worked me in, but this time they wouldn't even try to work me in and the guy was not nice about it. I also live an hour away so driving that far for an appointment that they couldn't keep is unacceptable. I will not be giving them my business again.
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August 2023 by C Phillips
Oil change- I suggest calling before your appointment to make sure no walk-in situations have occurred. I had to reschedule, but the manager was very kind the morning I came back. It's the best deal for a basic oil change if your car qualifies!
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August 2023 by Mark Hanny
Unlike the other tire dealers in Worcester, Amy was the most knowledgeable person of tires that would fit my car. She also knew I had an older UV that I'll trade within a year, and went out of her way to secure me good tires in NJ for a fair price.The tech professionals took my car when scheduled and capably put four new tires on my car at the price quoted.I would highly recommend calling Amy for you car's tires.
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August 2023 by Mike Lastname
These folks saved our road trip! We had a blowout on a Sunday. We didn't have a spare tire because that's how things are here in the future. This place is open on Sundays until 5--everybody else was closed. "Bring the car by, and we'll take care of you." They got a tire in for us early the next day and got it on first thing in the morning.Here is a Haiku if it helps you:Five star service here,Fix your car and on your way,New tires abound.
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July 2023 by Taki Taki
My husband and I live in New Hampshire. We were driving back home when we got a flat tire on the freeway. We could not get anyone to take us in since most auto repair shops were either closed or booked.We called Goodyear Worcester in a desperate attempt to find someone we can get towed to, and Amanda Marin picked up. She heard our predicament and told us to come on in. Even though we were about 15 minutes away and their shop was soon closing.We appreciate their help so much. The team was fast in getting our tires replaced, and we were on our way back home in about 20 minutes. Thank you so much.
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July 2023 by Mark Johnson
My daughter had a flat (nail in sidewall) and we put on her space saver spare.We went to this Goodyear tire center on Thursday 7/20/23 thinking we could drop off tire and rim and have a new tire put on over the next day. So, we arrive and there were a few customers in the sales / waiting area. No Goodyear people. During our 20 minutes of waiting, two service techs came out and spoke to customers waiting. They didn’t even acknowledge our presence as we waited in front of the sales desk.Finally, a sales person came in and we inquired if we could drop off the tire/rim to have a new tire mounted for the next day. NOPE. Earliest would be Tuesday 7/25/23. So, 5 days for a single tire drop off??Since I didn’t want my daughter driving on a temp spare for 5 days, we left and called Firestone Complete Auto Care a few miles away in Shrewsbury. They said we could drop it off now, or in the morning by 7:30am and it would be ready for 9:00am.
