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January 2024 by Yusof Attal
Excellent and professional people, specially the manager who was welcoming and supportive with my one way rental. She even went above and beyond and waived my one way fee. Thank you!
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November 2023 by Ashish Gupta
Took the reservation but then told me they don't have a car. Instead of helping me find another car at another Enterprise, told me to call each branch and check separately. What is the point of you "branding" as a company if you can't take a reservation you can honor, and if you can't actually help a customer!
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November 2023 by Smith Smith
My man Damien is the real Guru when it comes to finding a car that suits you personally. Back in 2020 I was in need of a reliable car to take me to work Bc I was dreading the unreliable MBTA system and so I did a Google search, which they surprisingly connected me to him and when I sent him a message, he was so eager to help me out. With a very low credit and a repo on my background, Damien seriously made it happen for me to drive out in my dream car at the time and ever since, he has been like a big brother to me reassuring that my needs were taken care of. Although I’ve had the dream car for 3 years and driven a whole bunch of miles on it to bring it up to 100,000 miles, I’ve also noticed that my credit score sky rocketed within that time frame, which is VERY beneficial. So Yesterday, my BIG Bro Damien made sure I was able to trade my former dream car in to an even BETTER DREAM CAR! The 2020 Hyundai Elantra has been the most technological safety equipped with sensors, quiet smooth sailing, so far gas saving best car I could ever ask for!!! And this comes with the Sirius XM satellite radio to browse through the endless amounts of beautiful music they have ;). Damien was 100% right when he said that he got my back and I want to thank him so much and ENTERPRISE, please give this intelligent man a promotion!!!!! Also everybody else in there are always nice and friendly and are some good comedians in there ? it’s always good vibes in there!
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November 2023 by Steve Taub
Rented a car monday Tuesday 10-17-23I told them I was retuning Saturday 10-21 at 8am. They cahrged me for the whole week in advance plus a 400.00 security deposit and said if we returned it early they would credit back the days not used. We showed up at 8am Saturday 10-21 and they were closed!Had to drive to Enterprise on Shrewsbury Street in Worcester. Dealt with Carlin who said that it was up to Enterprise on SW cutoff to credit us for the security deposit and the unused days!We are very upset! Monday I will be in contact with the manager and writing a followup review.
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November 2023 by Mike K
Great staff easy process
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September 2023 by Andy Kats
I was very impressed on how helpful and kind the truck manager was his name is Cory, he is the Best. He helped me from when I called to book and to when I delivered the truck back. On top of that the truck was clean and comfortable better than Uhaul I 100% recommend them
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August 2023 by Pete S.
Does not have the vehicles on site that is displayed online/enterprise database. The franchise as a whole has TERRIBLE customer service.
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August 2023 by Marisol Ruiz
I can honestly say I have never felt so welcome anywhere like I felt here my husband and I were greeted by everyone Stephen Smith mr Andy, Ravi the maneger edison did everything in their power for me to drive away in my new car deff recommend coming hereto buy trade very nice courteous people ty everyone
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June 2023 by Cindy Lee
I’m 19 & was looking to finance for the first time I got a clean approve ! Everyone was so friendly & nice they made me feel at home
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May 2023 by luis dejesus
Thanks to eddy Rebecca Damien all we’re huge help in the process of me buying my new car get right go see them what ever car suv or pickup truck you in market for they will help
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March 2023 by Chenelle Jenkins
This entire team is absolutely AMAZING! Purchased my Kia Sorento a few years back and had a stress free experience!Recently took my 20 year old son to get a vehicle and had an even better experience. Shout out to Malachi and Steve!! You guys truly went above and beyond to make my son feel comfortable and confident in his decision.The best customer service skill I've ever experienced!! We LOVE the ENTIRE team!!!
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March 2023 by Sara Jones
Mike made this process so easy and stress free for my husband and I. I would recommend coming here for a new car to everyone. Everyone here is friendly and helpful and made this an enjoyable experience
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February 2023 by Drexon Brandao
Fist I will say THANK YOU Rebecca Powers.For a lot of people buying a car at the dealership is a stressful thing and I always get mad when I get out of one. But it all changed on 2/14/2023 at this location. I didn’t want to go there but Rebecca Powers was persistent and she gave me confidence that I can actually get a car there so I visit them. Rebecca Powers Recognize me as soon as I got there even tho we only spoke on the phone. I been fishing for car for a month and received all kinds of treatment but Rebecca and the whole crew made me feel welcome and at peace. As soon as I set with Rebecca 10 minutes later I got approved for a car that I want. In 1 hour everything was good to go and I had my car ready for me. They play my favorite song when I walked out to drive my car home. If you ask me if is anything that they could do better I will say it is impossible. Oh I almost forgot, Rebecca was able to find me a super awesome insurance with the lowest payment I could ever ask for that surprised me even more. Thank you Rebecca Powers if I had a connection to have you promoted I would do it on the spot you were awesome the whole team was but you are the one that took care off me. Please anyone who reads this feedback, I will advise you to look for Rebecca Powers, they are all good but Rebecca was the one who took good care of me.
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February 2023 by F H
Exellent service, respectful and helpful. We had a great experience with Stephen Smith to buy a Nissan. Hardly recommended ...
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December 2022 by Michael Medas
Honest, and truthful people. They were amazing, so friendly and you could tell they really did care about us not the sale. We went there with having no success at other dealerships, and they got us approved and in a car beyond what we were expecting, in only 2 days. Our sales person Rebecca knew just from talking to us exactly what kind of vehicle we wanted and surprised us at their location with it. The sales manager Robbie went way beyond for us when I was having banking issues, and stuck with us until it was resolved. The car was registered and insured on the spot. We drove home in it that same day and we could not be happier with everything!