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January 2024 by Ethan D.
If you're working with an insurance claim and don't want to give in to the inevitable upsell by paying out of pocket, don't expect a good experience or to feel like a priority. They're the only one of four Enterprise locations in a ~5 mile radius that couldn't offer a car within 48 hours. Unfortunately they have a monopoly on pickups and drop offs from the body shop I'm working with.
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January 2024 by Cole Wagner
My entire experience at Enterprise was amazing! Ben was on top of everything and reached out frequently to check in on my rental. Would definitely recommend the branch on Park Ave in Worcester.
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January 2024 by JRLevita88
No recommend unless you want to have time to waste having to search for a different location after waiting and getting a "sorry we don't have a car today". It's unfortunate that with so many location within minutes of themselves these unprofessional group of people can organize their simple fleet inventory. 2...
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January 2024 by Rodrigo Martinez Balarezo
The customer service was on point. Jaden and Jared made this a very quick but effective process. They were very helpful and knowledgeable, I would totally recommend everyone this location. Their team is very welcoming and professional.
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November 2023 by Ochieng Dimba
Clean and well serviced car. Professional customer care services.
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November 2023 by Piotr Krupa
I wouldn’t recommend this place.I reserved car on Sunday for Tuesday and got my online reservation confirmed.When I got in there on Tuesday I was told that there are no cars available.I understand it can happen but they should have contacted me before I walked for 30 min to get there.Guy there was nice and called other branches to check if they have any car available but there were none. Then he told me that he would contact me when they had a car available but he never did.
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November 2023 by Cousin illy
Jaden is absolutely phenomenal and I genuinely mean that!!! He’s Informative, thorough and most importantly courteous.
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September 2023 by Dickson Tabi
Apparently when you make a reservation here, they don't actually have the vehicles. Very misleading and frustrating.
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August 2023 by Pete S.
Does not have the vehicles on site that is displayed online/enterprise database. The franchise as a whole has TERRIBLE customer service.This location just answers and hangs up if they can't help you.
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August 2023 by Vivek Jha
It's always easy, friendly, and a good deal
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May 2023 by Jonathan Santos
Rented a standard car and they upgrade me to a maxima no charge. absolutely loved it. Quick and simple process will be coming back. Thank you Colin and Jared.
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May 2023 by michelle masciocchi
The employee comes out “From the middle of his break” to a long line of customers waiting only to say , he will be right back in. I’m on break walks away and shuts the door leaving the line of customers standing there not helped
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May 2023 by cwm3
I had an accident and my car was totaled and needed a car rental and my insurance referred me to enterprise with a reservation number. The insurance covered the cost of the rental for about 3 weeks and I assumed the payments after. At that time I was reassured that enterprise will continue to charge me the same discounted (insurance)rate. Today I received a call from enterprise at park ave Worcester that they would only honor the agreement for 30 days and the new rate would be more than double what I am paying currently. The lady I spoke to was not willing to work with me in any way to reduce the rate. It feels like a bait and switch situation. Enterprise do better. You are dealing with a person not a thing. Very disappointed. Now I’m faced with a possibility of not having transportation for work while I’m trying to look/buy a new car.
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May 2023 by Laura Cifelli
I used this location frequently over the past few months and everyone was fantastic. I've probably had everyone's help but most recently Jared and Cole helped me with my last rental and it was easy and both were helpful. I will be back in Worcester in the Fall and look forward to renting from them for more weekend getaways
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April 2023 by Stephen Sycks
Got upgraded to a premium crossover for no charge. Super staff and 24 hour support. We rented for a road trip to Washington DC from Massachusetts. Loved it and would do it again.
