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March 2024 by Donnalee S.
Customer service and standing by what built you as a business has changed. I purchased a defective gown from this business that is known for their gowns and has been around for years. Unfortunately the only thing they value is the might dollar. They refuse to acknowledge that they ruined a once in a lifetime event and chose to place blame on the customer. "Final Sale" is the loop hole they use to justify faulty products, including the gown I bought for $700.00 Buyer Beware Shop elsewhere
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October 2023 by Sara Morin
Meghan and the staff at Carbonneau gave me the best experience that I will remember for a life time. I love the compassion, expertise, and organization that we received. I highly recommend getting your wedding dress or any other special occasion dress here. I actually feel like a bride now and can't wait to get married in my dress <3 P.S. Ask for Meghan and you won't regret it! :)
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September 2023 by Jacqulyn Barber
I had the absolute worst experience here. I’m not sure if it was because I’ve never been dress shopping and had no clue on price range or size, if it was because I had little time before my wedding or if it was because I was plus size and asked them on the phone if they had availability for me to come in. The manager made me feel so self conscious and uncomfortable. No one wanted to clip the dresses so I could see them on me without trying to hold them up myself. When I liked a dress, the manager kept making snarky comments and kept giving me dresses I said I didn’t like. Half the dresses given to me were ripped or stained. I was very unhappy with how I was treated and will not be returning. Thankfully Bella’s bridal was more than welcoming and I found my dress and got it fitted!
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August 2023 by Caleigh Davis
AMAZING experience with Meghan P as our consultant!! Went with my best friend to find her a wedding dress - Meghan was patient, informative & so adorable, providing her personal and professional opinions in a kind and supportive way. Even helped us with pricing on the dress. We can’t wait to go back and request her for our bridesmaids dresses as well!!
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July 2023 by Brittany C.
I can't say enough about how awesome Carbonneau Bridal was, especially Megan! We outreached to them (after having a less than awesome experience elsewhere) but hoping that we could find my dress.Megan made it happen! I felt so special and beautiful!! I am so grateful that I said Yes to my dress at Carbonneau and appreciate Meg's above and beyond approach to saving my special dress shopping day!
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June 2023 by Brianna Martineau
If you’re in your search for your dream dress, look no further! I had no idea of what I wanted for my wedding dress and I found my dream dress with the help of Danielle! She reached out to me well before my appointment to introduce herself, get ideas of what I was thinking and helped me along the way. Day off, she was attentive and relaxed while also being a resource of knowledge! I appreciate her honesty and dedication while I tried on over 15 dresses. I couldn’t have had a better experience and I’m so happy I said yes to my dress at Carbonneau!
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June 2023 by Karis-Lilly H
Working with Carbonneau Bridal has been a dream! All of the staff are so helpful and friendly, they care so much about each and every one of their customers and it really shows! Definitely recommend.
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April 2023 by Emily Mauro
I had the best experience bridal shopping at Carbonneau! The women I was scheduled with had to call out sick and Daniel stepped in and did an amazing job! They were short staffed, but you never would have known! I felt completely cared for the entire time. The entire staff was amazing! The energy was incredible. Every single person in that shop seemed to be having a great time! I had no idea what I wanted and Daniel helped me figure it out and have fun while I was doing it. As someone who has struggled in the fitting room before, they were mindful and supportive, without me ever mentioning it. Daniel helped me let go of the "ideal" size idea and instead helped me feel good about the size that will best fit my body best. These ladies are rockstars! I can't say enough about how great the experience was! 11/10 would recommend!
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April 2023 by Ava K
Was getting a dress for senior prom and had a great experience! Alice was an amazing consultant, she was super patient and helpful in finding the right dress. Dress and size variety were great, and the ordering process was super smooth. Thank you!
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March 2023 by Vicki Beaulieu
I found my wedding dress here in one go! I had no idea what I wanted or what would look good on me. Vanessa was AMAZING. They picked out so many great dresses that looked so good on me. She knew exactly what I wanted she was so inviting and accepting. I was extremely nervous being plus size girly thinking I might not find something I look beautiful in. They accommodated my party (6 of us) and served us mimosas. I can’t recommend them enough and especially Vanessa!
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March 2023 by Amy Toohey
Thank you so much to Carbonneau’s for the wonderful experience my daughter & I had this week prom dress shopping. We had been to a few other places and did not receive the amazing one on one treatment we had from both Danielle & Emma ?Their knowledge and expertise regarding dress styles, tips & sizing was so helpful. My daughter had a color & style in mind; she tried on a number of different dresses but Danielle & Emma found the perfect one!! She said YES TO THE DRESS ?#promdress2023
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March 2023 by marisa hosmer
I recently visited Carbonneau to find the perfect prom dress with my mom and aunt, and I had the pleasure of working with an incredible stylist, Kim. From the moment we met, she was professional, personable, kind, funny, and extremely knowledgeable about all things fashion. She had a keen eye for detail, and was able to suggest dresses that I would never have thought to try on myself.Throughout the process, she made me feel completely at ease and comfortable, and was always willing to listen to my ideas and preferences. She was patient and took the time to really understand what I was looking for, while also offering helpful advice and guidance.Ultimately, with her help, I found the perfect prom dress that made me feel confident, beautiful, and ready to take on the night. I cannot recommend Kim enough. Her expertise, kindness, and dedication to her craft truly made all the difference, and I am so grateful for her help. If you're looking for a stylist who will make your shopping experience a joy, look no further! Great bridal shop/prom shop with a great variety of dresses and excellent employees. 5 stars!
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March 2023 by Kim Bembenek
Second time shopping for prom dresses at Carbonneaus! Danielle worked with my daughter Julia last year last year and we made an appointment for both my girls, Julia and Ava this year. She is so enthusiastic about helping each girl find the perfect dress. She absolutely made each girl feel special. She was so helpful in finding dresses the girls may have passed by. Danielle also stayed conscious of our price point. Because of Danielle’s eye for a great dress, Julia chose one Danielle thought would be perfect for her. Danielle’s stayed with us every step of the way! She is amazing. Thank you Danielle!
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March 2023 by Dawn Geoffroy
5 years of prom dress shopping with my daughters and Carbonneaus always delivers high quality and amazing customer service. We’ve had the pleasure of working with Kim more than once. Her expertise was invaluable while hunting for the perfect dress. We will definitely return in the future for wedding dress shopping!
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February 2023 by Tate R.
My friends and I (4 in total, 1 was picking up her prom dress she had previously tried on and purchased, 2 were trying on, and I was there for moral support) went on a Wednesday afternoon around 1:30 and arrived when there was 1 other customer in the store(mother of the bride). We were greeted by Megan who asked if we had an appointment, we did not, she said it was okay but the 2 trying on would be limited to 4 dresses to try on each. During the try on process Megan came to check on the girls on and made comments that the girls felt were passive or pushing a sale, she also seemed annoyed/bored. After trying on their limited 4 dresses the girls were still unsure if they had found the dresses they wanted at a reasonable price point ~$690 each. When we said we were leaving without a dress Megan was seen rolling her eyes and whispering to another associate, which was a shame because both girls had found dresses they really liked and were planning on coming back to get them but were then deterred. When the girl who had been previously and called to order/pick up her dress was inspecting it before we left she found significant holes and snagged seams. The dress was returned to Megan at the front desk and explained there were holes. Megan said she would take it back but then there was no communication on how the dress was getting fixed or how they knew it would be done. Also important to note that the girls were limited to 4 dresses each even when no one else entered the store the whole time we were there.
