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January 2024 by IMEANBUSINESS
Never have the information correct unauthorized charges on my account and told me my buyout was almost 3 times the actual amount now I have to spend time on the phone with corporate. Go to the other Aaron’s I’m Worcester more professional people
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May 2023 by Eduardo Pagán
Harassment for pre-payments is incredible. They will blow your phone before payment is due.They will call private and from other area codes until you answer the phone. They will later deny and say “it must’ve been cooperate”. I’ve never felt as suffocated and anxious by a rental company like I have with Aaron’s on Grafton St.
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February 2023 by Darleen Rivera-Pagan
If I could give them no starts I would. This is literally the worst place to ever go to for furniture. My friend has been a loyal customer for YEARS. They called her and told her they need to pick up her tv for THEIR mistake. She pays monthly, not sure how they made this mistake but they called her claiming she owes a payment and need to confiscate her tv. Mind you, in all the years she’s been making payments there has never been ONE late once. The general manager here is absolutely horrible too. Didn’t help the situation at all and even after speaking to my friend and “resolving” the issue, they called her AGAIN for the same thing. I’m relocating and was thinking about going through Aaron’s to get new furniture but after this, I will never step foot in there. Absolute worst customer service and honestly a shame.
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October 2022 by DeAnna D
Aaron's Grafton St , is the only place I will shop, the employees are very informative, and helpful, to my satisfaction. Been renting with them for years!
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September 2021 by John Leonard
My girlfriend and I have been coming to them for many years. And will continue to go to them for many, many, more. We have bought so many items from them from TV's, furniture, stands, games systems, and other electronics. We have never had a problem with them on anything since we've been with them my only issue is that I wish they would know me by my name but Everytime we go there she is always putting the items in her name and I do the paying right now I have been paying for a PS4 and I'm almost done with the payments.
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August 2021 by Cammy Dinh
Very poor business.. delivery run very behind. I waiting and waiting which I have to cancel and push my appointment client back and then my client have to cancel on me. Because I was waiting for them to delivery my set of washer and dryer. When they come which I was late picking up my kids from school. Then not just that they didn't install the washer or dryer for me cause they don't have their tools and say they come in 1 or 2 hours that days which they never come back that days. I wait and wait then I call the store next morning and tell them what happen . Then all he say oh he didn't hear anything. Then he say he send someone out in 1or 2 days. Damn
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June 2021 by Logical
Very poor business.. delivery run very behind. I waiting and waiting which I have to cancel and push my appointment client back and then my client have to cancel on me. Because I was waiting for them to delivery my set of washer and dryer. When they come which I was late picking up my kids from school. Then not just that they didn't install the washer or dryer for me cause they don't have their tools and say they come in 1 or 2 hours that days which they never come back that days. I wait and wait then I call the store next morning and tell them what happen . Then all he say oh he didn't hear anything. Then he say he send someone out in 1or 2 days. Damn
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May 2021 by Jenna Knight
I highly recommend going to this Aaron's
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February 2021 by Cade Foster
Terrible buisness that cares only about money. They will give you pieces of a set and then make you wait a month to complete it then charge you for it all even though you waited a month for the complete set offering no discount or help.
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September 2020 by Jazmine Jaquise
I would never purchase anything through this company again my first experience and my last experience. I waited almost 2 months to receive my bedroom set I had two nice gentleman’s Who came and put it together I tipped $30 Because I live on the third floor. But failed to put one of the support beams underneath the bed frame which caused to break when someone sit down on the corner of the bed . Even with the bed broke I still made a payment or two but enough is enough I called and called for two months kept getting the same response oh we have to order your pieces..... but I thought they were already ordered but they weren’t ... finally somebody came out and put two screws to hold it up because I had it sitting on paint cans ... guess what I broke again here I am months later I still haven’t received the pieces i’m not paying for something that’s broken what happened guaranteed repair... then I receive a letter in the mail after being told that i was good standing... about going to court for failure to make payments I believe LOL LOL
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August 2020 by Richard O'Brien
Good place if you need something quick
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January 2020 by Amy Allen
They change are delivery time twice plus down payment didnt even call us to let us know we were aaiting around for nothing very unprofessional and we got a bunch of stuff they can keep it bunch of crooks
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January 2020 by Cristina Liz
I have no complaints about this arrons other then one employee specifically being rude & demanding & not understanding how I had recently lost my job towards the end of my lease (2 more payments) I informed him of the situation & told him I would make both payments together & he rudely responded NO & that I would need to return my furniture. After speaking with another associate she fixed my problem & I made both payments & she rang the bell. Better employee training to deal with real life situations.
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January 2020 by Susana Agyei
Excellent customer service
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October 2019 by Ruby S
Horrible, horrible, horrible customer service. I don't recommend this place at all! They have no idea what they are doing. They overcharge you so be careful if you put automatic payments. Worst experience ever. Worst company ever.