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November 2023 by J S.
Referred by my insurance company for estimate. Showed up, sign says be right back. Request estimate copy to have work done. Asked if work will be done at their shop, Once I said no became angry and rude and said they don't do free estimates. Sent a blurred copy of paperwork my son signed and acted like spoiled brats.If you can't understand customer service 101 then I doubt the quality of your work. Good luck but avoid them at all costs.
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October 2023 by John Constant
Nobody likes dealing with a car accident but these guys make it so much easier. They dealt with my insurance so I didn't have to deal with that headache. They were also able to get car done in less time than the insurance company had estimated. The best part was they even detailed my car before I picked it up. Best experience I've ever had with an auto body shop.Service: Body & Trim
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October 2023 by Pamela
Worst ever! Got blown off 3 times just asking to get a quote. Given the run around… “definitely by the end of the day” “the boss has been busy but he will get it e-mailed soon”
It was a lie every time
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July 2023 by Vanessa Deckard
I was referred to Salem St by my insurance after a little fender bender and the positive reviews are definitely accurate!Paul, the owner, was the one to greet me on location each time and to answer my calls. They’re friendly, professional and punctual with their work. Absolutely no problems at all. He even called the rental car agency to ensure they were there on time for me when I dropped my vehicle off.Highly recommend!
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July 2023 by Kimberly Connors
Paul and his team were incredibly easy to work with. They were fast at returning our calls and they were able to complete all work while we were away to avoid using rental cars. They even cleaned and vacuumed my car when it was done and left us with a sweet treat upon pick-up. I would totally recommend them to anyone.
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July 2023 by Reece Martin
I recently had my company's van repaired at Salem Street Auto Body following a hit and run accident, and I am extremely impressed with their service. I highly recommend them for their outstanding work and commitment to customer satisfaction.The staff at [Auto Body Repair Shop Name] were professional, knowledgeable, and friendly. They kept me informed throughout the process and completed the repairs promptly. The quality of their work is exceptional, and our van looks fantastic.Salem Street Auto Body provided excellent customer service. They were attentive to my company's needs, answered all my questions, and understood the insurance processes well. The pricing was fair and transparent, with no surprises or hidden fees.Overall, I wholeheartedly recommend Salem Street Auto Body. Their expertise, professionalism, and dedication to customer satisfaction make them the go-to choice for auto body repairs. Thank you all for your outstanding service!
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July 2023 by Alec Poitzsch
I had a wonderful experience at Salem Street Auto Body. I came in with a scratched bumper, and they gave me a quote that was fair and reasonable. They told me exactly how long it would take to fix, and they made drop off and pick up easy and smooth. The result was fantastic -- my car was restored good as new, and I will be recommending them to all my friends. Thank you so much! =)Services: Painting
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July 2023 by Ashley Lobdell
Paul and his team were absolutely amazing with fixing the front end on my SUV and were so quick! My suv looks like brand new and I’m so in love with how it looks now. Can’t thank him and his team enough!Services: Painting
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July 2023 by Mike Manna
Paul and his team made this real easy and did an outstanding job repairing damage to both sides of my 2017 Corolla. Looks brand new! Since I have Hanover and they suggested Salem Street Auto Body, Paul proactively called me to arrange my dropping the car off and having Enterprise come at the same time to arrange rental. I had some pre-existing damage he repaired at a great price. When car was ready a week or so later, I dropped off rental at the repair shop and picked up what looked like a brand-new Corolla. Extremely satisfied, great work and customer service!
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July 2023 by Mike Ogasapian
I had a deep scratch on the passenger door on my Audi and these guys were perfect. Car came back like new, nicely detailed, and on time. They were also able to set me up with a rental at a shop cost that saved me a lot of money.
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June 2023 by Francesca Loomis
I was skeptical based on recent reviews but I actually had a good experience. I had a small dent on my hood on my 1 year old car so I went through Geico and they set up the appointment for me. Salem Street did a walk around of my car, gave me an estimated completion date of Friday, I called on Friday and they said that it would be ready by Monday as my car was still drying and needed to be assembled. Car was picked up on Monday, looks good as new!
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May 2023 by Gary Hao
The people that work here are amazing. They are great people and operate with efficiency that I’ve never seen before! Brought my car in on the 5/2 and it was done by 5/9! I want to give a special thanks to Carlos, a 19 year old kid, who fixed a spontaneous problem within a matter of minutes. Salem st auto body is lucky to have such young and talented staff! Now my car looks like new! Overall 10/10 would recommend!Service: Body & Trim
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May 2023 by Brianna Lauren
My experience varied from 2-stars to 4-stars, but they left me happy so I'll give the 4 stars. I unfortunately got into an accident in my BRAND NEW Subaru (~1600 miles) and brought it here for repairs, which ended up being over $10k. Their original estimate for completing the repairs was 3-4 weeks. It ended up being 8 weeks. Their communication was horrible at the beginning. It took several tries for someone to answer the phone when I called, they didn't call me back when they said they would, and they seemed extremely annoyed that I was calling to check why my car wasn't ready when they said it would be. I don't think the delay was entirely their fault (they were waiting for parts to arrive), but I do think they could have given me a more accurate estimate from the start. By about Week 6, Paul (the owner) became my primary point of contact, and my experience greatly improved from there. His communication was great, and he was quick to address a few issues that remained after I finally picked up my car. This included paying for detailing since they left a mess in my (again, brand new) car. And he had a rental car waiting for me when I dropped my car off again for a few hours to fix the remaining issues.Services: Body & Trim
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May 2023 by Noosh M.
One idiot backed up to my driver side light. Her insurance sent me to Salem street body shop. I know I didn't have to use them but how would I have known they would not know how to fix a smashed front light? The man in charged said it will take 2-3 weeks it took about 6 as he claimed he couldn't get the part. That would have been okay if they had done the job right. When I got my car back right away I told them the fog light on the damaged side doesn't go on. They had me go back 2-3 times. His answer was they will have to keep it again to figure it out. I drive only a Toyota not even a fancy car. My own mechanic said it's probably a fuse. Well it want out. It was not done right and I have to pay over $600 to have it replaced. As for the headlight, the light bulb keep going out. I finally took it to Toyota and right away they said this was not fixed correctly as the belt which holds the light bulb is missing! I'm very sorry to have chosen them. Now I'm out $1000 for a auto body shop who didn't know how to fix a fender bender.
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April 2023 by Tyler Baczewski
Such a bad experience. Terrible communication. Left the interior of my car a mess with their supplies (screws, drill bits, etc). Told me 3 weeks, ended up taking 6 weeks because "my car got put to the side" aka forgotten about. Messed up my tail light wiring so now I have to get those fixed. Avoid the headache, go anywhere else.Service: Body & Trim
