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February 2024 by R Hart
I had to arrange bloodwork ordered by my physician. This company’s client service department was disorganized. They did not send me the kit by FedEx and failed toSchedule the appointment after being on the phone for over 30 minutes with me. I had to call back several times to get the matter cleared up. They took zero accountability.This caused me to have to cancel my appointment and delayed my testing results by weeks.
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January 2024 by Brice Proctor
Dont trust this company. Coukdnt follow through the doctors orders on scheduling specimen collection. Also when told to schedule package pickup they dropped the ball which made me drive an hour both ways to drop off my package.
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December 2023 by Benjamin Sider
I just read all 34 google reviews. After my own personal experience with their billing department, I can attest to the criminal business practice of this company. They sent me a bill for $120 this month for lab results that occurred on 2/3/2021 (almost 3 years ago). The billing rep claimed they sent me 3 bills back in 2021. No such bill was sent. The amount should have been covered by my insurance, but Reprosource would not get the appropriate authorization from my provider despite the bill stating "Test requsted by: ____ _____". Now Reprosource is saying that it's been too long to even get the appropriate authorization to cover the cost. I'll be reporting Reprosource to the Better Business Bureau.
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October 2023 by Joseph Belfiore
Would give 0 stars if possible, had to do some testing to which I needed to pay before I was sent the testing materials. Was unable to get results due to their errors. Was sent another test without paying to which I completed again and got results, little to my surprise a bill followed a month or so later. Terrible company, avoid if at all possible these deceitful tactics.
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September 2023 by DTHRocket
Total rip-off. I followed all the directions, and then they said they couldn't examine it because they received it late. They wanted another sample, and they were going to charge me ANOTHER $75.00. You had a 24 hour window, and you got it after 26 or 28 hours and couldn't use it? I shipped it immediately after collecting! This is YOUR fault. What gets me is they didn't even look at it, they just chucked it. They should at least perform the analysis and give it an asterisk saying it was outside the 24 hour window. That would at least be worth something, even if I had to do it again. What a total ripoff, and I would encourage anyone to think twice before using their services. If the shipment is delayed for whatever reason, they will blame you and charge another $75.00. Simply outrageous. That's almost a day's labor for a general laborer, think about that, ReproSource. I will be lodging a complaint with the BBB as well.
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September 2023 by Monica Kasza
If I could give this company negative stars, I would. We have been trying to get a simple test completed for almost 3 weeks now, and it keeps being delayed because the wrong test materials were sent the first time around, and then our address was incorrectly inserted into the system delaying the shipment of our next delivery, making it unusable. I have to work with this company because of doctor's lab orders, but I am going to ask my doctor if there is a chance to not work with this company ever again. It has been a frustrating and unprofessional experience.
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August 2023 by Adam Ramos
Poor customer service, logistical nightmare, and ridiculously confused accounting staff, with all of these choices where do I begin. The business side of this company deserves a true 1-star rating.
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May 2023 by Stephanie Bruning
Please avoid this place if possible. I am sorry to say that the total incompetence of one employee, a case manager by the name of Jean Brady, has cost my partner and I hours of our time and immense frustration. This person messed up every possible aspect of our case, from billing, scheduling, shipping us the needed supplies, and even typing in our information accurately. If you have any other options for testing, AVOID THIS PLACE.
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January 2023 by Dave Carter
Scam billing and pricing. Avoid if you can. Was told if I agreed to pay in ten days it would be a 50% discount. I said sure send me the bill, they never did I called back..they said it was too late and then charged me full price. During the weeks I was trying to call back to get this resolved, hard with a three hour time difference, they turned it into a collection agency which they then doubled the amount owed..again. It’s a scam pure plain and simple. Find other labs that are more reputable, and cheaper.
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January 2023 by Kenny Krey
Talk about predatory business practices. Unfortunately, you don't have a choice sometimes if you're unlucky enough to have fertility issues like we did. Absolutely criminal prices for simple tests and no notification ahead of time of what you're going to be charged. Avoid if at all possible.
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October 2022 by Emily Sanders
Beth Fay, the client service case manager was very unprofessional. She accused my husband and myself of not following directions when said direction was not on the instructions. Mistakes can be made, but don't undermine my husband and myself. Very unprofessional and unacceptable. Will not be moving forward with this company. Wish I could give 0 stars.
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September 2022 by Crystal Meadows
Believe what you read about this 'company' being a criminal scam. Their financial aspect is so shady. I have debt collectors after me for a bill that was on a payment plan. They say they have "no record" of me setting up a payment plan. Well, why on Earth would I be paying the same amount at the same time every month? Please go elsewhere, there ARE other labs that do the same labwork. Call insurance to ask.
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June 2022 by Charlie Arnold
Reprosource is the definition of criminal. Our doctor's office is also in collusion with this unethical company. We had simple blood tests done and received a bill 1 YEAR after our tests for $6,500. Neither my wife or I were notified that Blue Cross does not cover these tests and they are attempting to extort the charge master cost and won't allow us to pay the "self pay" rate. If you see the name Reprosource on any lab tests DO NOT USE THIS LAB.
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March 2022 by Jessi P.
I would advise to get testing done somewhere else! Totally unprofessional. Can never reach anyone. Awful customer service. Tests missed. GO somewhere else if you don't want a huge headache. Having to miss my IVF transfer month because of this company!
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November 2021 by E P
Waited the maximum amount of time to notify me that my personal data was compromised. Who are you and why do you have my Information in the first place.
