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September 2024 by S W
Donna is the best in the business. Her crew goes above and beyond. I’ve had two cars repaired here and the service is outstanding. When you picture hard working Americans who want to do the job right, this is it.
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September 2024 by Mike Loud
Amazing customer service. Quality work. Top notch staff. All my repairs were completed and covered by insurance. All I had to do was drop my car off and pick it up when it was ready. I noticed a small issue 2 weeks later. I called Tommy and made a same day appointment. The issue was immediately resolved while I waited and they even washed my car for me.
I can't say enough good things about this place and the great people who work there.
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August 2024 by Ned Rosenblatt
I was unlucky with an animal strike on the highway in Woburn - over an hour from home - but extremely lucky that my car was put in the care of Hynes Collision. Donna and her team were excellent and I would drive the distance should my car need body work for any other reason in the future.
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August 2024 by Jessica Jubb
Couldn’t have had a better experience here. Took great care of my car & kept me updated throughout the entire process. Incredible Customer service, staff & owners! Would never bring my car elsewhere
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August 2024 by VAL IULA
Hynes and Donna are an absolute great team to work with.
The only Collision Shop I would go to.
Thank You
VMI
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August 2024 by Michael Carruthers
Hynes Collision Center is a top notch facility, from the work they put out to the professionalism of the staff. Donna made the insurance process painless and stress free. I will always recommend Hynes to friends and family.
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August 2024 by Angela Carruthers
If I could give Hynes Collison 10 stars that still would not be enough. Donna and her team made the entire repair process easy and stress free. Any questions I had were answered quickly and thoroughly. All of the staff is kind, knowledgeable, and above all else, professionals in every sense of the word. I picked my car back up looking better than it did brand new and the interior detail was just the icing on the cake. I will always recommend Hynes Collision to anyone looking for a collision center.
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August 2024 by Denise West
Did great work on my car and made it very easy and great customer service I would highly recommend denise west
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August 2024 by Lauren Kelley
I brought my daughter's car to have it repaired. It was a complicated fix and worried the job may not be able to get done. The staff was amazing and reassured me that they would get it done and went above and beyond to make me feel like a valued customer. Car came out beautiful. Excellent service, highly recommend
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August 2024 by Tanisha Lozada
Highly recommend. They go above and beyond for their customers. Thank you to the crew at Hynes Collision.
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August 2024 by Han
Update: - The response below is totally against the truth. When I tried to get an update 6 days after dropped off the car, Donna was very rude and refused to provide any update, and she lied to the insurance that they ordered the part, and threatened me to pay $750 if I want to take my car to a trusted shop.
Original review:
I had a highly unsatisfactory experience with this body shop, especially Donna, the service manager. Six days after I dropped off my car for repair, she refused to provide any status updates. When I tried to get an status update, Donna was very rude and disrespectful, she also lied to the insurance company and threatened me when I attempted to move my car to another trusted shop.
After reading other customers' negative reviews, it appears Donna frequently mistreats and threatens customers. I have reported her threats to the police. I strongly recommend considering a different body shop.
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August 2024 by Jim Jubb
My daughter had an accident and we spoke to and chose Donna to help her out. Donna was extremely detail oriented, responsive, great communication and 90% of the time answered her phone. If we left a message we had a return call right away. Donna walked us through the whole process. We really appreciate the work her and her staff completed. The car looked amazing and was spotless inside and out. Thank you again
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August 2024 by Mr. Perry
A big thanks to Hynes Collision Center of Woburn for their amazing work! They are fast reliable and very dependable also very friendly I couldn’t have made a better choice for my repairs. Thanks again for my service I’ll definitely be back again if ever need anything you guys are the best!!!
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July 2024 by ann whynot-parthum
Hynes did beautiful work on my son's Jeep. The office managers were so polite, kind, and professional.
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July 2024 by Mona Saltalamacchia
Donna was so helpful and a pleaser to work with. The way she handled the situation was more then professional. She is a hidden gem. I will be recommending Hynes and Donna in the future.
Mona
