Jackson Lumber & Millwork is a local business known for its friendly and helpful staff, offering a wide range of building supplies and expert advice. Customers appreciate the knowledgeable employees, especially those like Richard Kessel, who provide patient and detailed guidance on products such as paint, windows, and insulation. The staff are often praised for their good humor and genuine care, making shopping a positive experience. The business is also recognized for its quick and attentive service, with employees ready to assist with tasks like assembling a kitchen drawer in just minutes. Although some customers noted challenges with product issues and communication delays—particularly with larger suppliers like Andersen—the staff at Jackson Lumber often act as advocates, advocating for customers to resolve problems. Customers have relied on Jackson Lumber for unique needs, such as sourcing small amounts of insulation for science projects, and have found the staff willing to go above and beyond to help. Overall, Jackson Lumber & Millwork is seen as a trustworthy, professional, and friendly place that offers quality service and knowledgeable advice for home improvement and construction needs.
They don’t care about animals. I have a lost cat who I know has gone through the lumberyard. I was rudely asked to leave yesterday. “They don’t want you here.”
April 2023
Great quality lumber but watch out for the salespeople. They try to charge you three times the price then make think they are looking in the computer for better prices till you agree to a price. Its like ' let's make a deal ; just be sure you know what the lumber cost at home depot to get a base line price. Good luck !!
October 2022
Worst buy experience of my life, Ritchie from Woburn store is a big waist of time and disrespectful with clients. I would never but here again
