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“I went in today on a whim just to see what the process would be like to trade in my iPhone for a newer model and ended up walking out with the newest iPhone and a cheaper phone bill. Ana was so helpful from explaining the trade in promotion to helping set up my new phone to getting me discounts I didn’t even realize were available for me!”
“I have to say my experience going to this verizon store was one of the best I ever had! Elisa made everything so easy and straightforward to switch over all my accounts to verizon. She went above and beyond to help me out! Truly awesome customer service from Elisa”
“Malik is always the most attentive, friendly and thorough advisors at Verizon. It’s always a pleasure getting to work with him, going to this location you know you have nothing to worry about!”
“I have known Jay through 6 I Phones. His service has been consistently great. Always available for assistance. You can’t do better than to purchase a product from Jay.”
“I made several visits here as I was pondering getting a new phone. The two reps who helped me were Rebel and Jake. Both were smart, calm and at the ready to help. They answered my (many!) questions patiently and offered relevant additional info. Though I had to hold off buying a phone, they remained engaged and kind. Very positive experience.”
“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”
“Great experience with Juan. I had an appointment to upgrade my phone and he was very helpful. Very efficient and was able to explain all the different deals and options clearly.”
“I went to this store today and everyone is really friendly but I was served by a person whose name I don't remember but who really was patient. I would give a 1000 for his service I just want to thank you for all the attention”
“I'm writing today on behalf of myself and another customer Peter Gould. We recently purchased new phones. And our sales rep was Kapur Kashim from the North Reading Verizon location. We both were so pleased with the customer services we received by this gentlemen. We felt it was important you know that two customers appreciated the knowledge and the kindness Kapur expressed during our current purchases. Satisfied customers. Lesley Mcgrath and Peter Gould”
“I would like to bring to your attention that it is imperative that a moment needs to be addressed to your amazing staff, particularly Dennis and Fitz!!
I had been dealing with an ongoing issue in regards to my iPhone, Apple Watch and my AirPods as well, while being sent back and forth between my financial institution and the Apple Store, at the same time I had made 3 separate visits to the T-Mobile in Billlerica, which I immediately was confident that I did so being that my first moment in the establishment your employee Dennis was more than proactive in helping me out even extending himself by reaching out to his brother, Fritz, who I at the time did not meet yet, anyway, he reached out and resolved my problem easily no problem.
I then after dealing with more issues regarding my bank and Apple and I developed to go into T-Mobile (my cellphone provider), which this time I had the pleasure to meet Fritz which he just as well was very proactive to help me out which he did while being very informative as was the first visit.
So I wanted to say thank you very much and I really hope that you value the fabulous staff working and representing your business, thank you.
Daniel Lepore”
“Excellent customer service by Mike and Ledi!
I needed to port my number from AT&T to T-Mobile, and Ledi very patiently helped me navigate the unfriendly AT&T system to get the necessary details. His knowledge of the services and devices is incredible. He spent almost 4 hours assisting us with the porting process, setting up new devices, and transferring data from the old phone to the new device. What would have been a very tiring experience was made pleasant thanks to Ledi's expertise and skill.”
“Tyrell took care of my wife as if she were his mother. When she called corporate, they said there were no discounts. Tyrell found some and upgraded her phone as well! Great service! Ask for him or Alijah!”
“Leisha and Brian were absolutely outstanding. Leisha went above and beyond to help me reactivate a new phone after I had accidentally broke my original one. She was patient, informative, hospitable and helpful beyond expectation. I will definitely be coming back for service at this location for future service. Thank you both for helping! :)”
“My experience at the Somerville store was outstanding. Mida helped getting everything that I needed. I can say I took her time but she accomplished what I needed. She also multitasked with acknowledging others back and forth but I felt completed at the end of day. Her colleague Sasha were there as well making sure we were ok. I thank them for being patient with me throughout purchasing my new phone and getting a new line.”
“I went in with a question about my TV remote which was malfunctioning. As soon as I described what was wrong with it, the customer service rep wasted no time in getting a new one for me. I was very impressed with the efficiency and quality of the service.”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“When in today to have 3 lines that I transferred over from a different provider fixed because esim needed to be activated. No complaints what so ever. Customer service was great.”
“I was there 2 Sundays ago and I met Carmen. She is amazing and make us feel home she did go above and beyond to suggest me what phone should I get. She was well educated about the phone & she was very patient with me every knowledgeable about her job and her customers service. Unlikely other T-MOBILE locations. Also Wallie I think his name I might mistype. He is also wonderful. You should recognize both employees. They are the faces of your company & without both employees your company will not be successful. They both amazing knowledgeable smart sophisticated human beings. I will always come to this locations cause of them. I have been with T-MOBILE 20+ years. You should hire people like wallie and Carmen. Very caring about thier job and customers too. Please take this very serious and Recognize these wonderful employees. Thanks.”
“Recently I had a great Verizon experience. My son and I needed new phones and we headed to the store in Waltham. I was impressed my the care and attentiveness we received. The salesman were professional, knowledgeable, courteous and accommodating. We received great trade in deals and the purchasing process was smooth. Check them out if you're in need of a cell or have issues!”
“Signed up with T Mobile yesterday and was helped by Alexis. He was very helpful and patient with me as I spent over an hour (and 4 agents ) trying to get AT & T to provide a transfer pin #.As soon as I stepped out of the store I got a call from T Mobile transfer team asking for the transfer pin so I almost lost my mind as I had to spend another hour and 3 more ATT agents on the phone after already doing it.The process was brutal but no fault of T Mobile- def will be back to this location.”
“they have always been courteous and helpful. came across them by chance when i was dropping off a ups package but discovered that they offer multiple services. changed my phone plan too while i was in there for a better one.”
“The store on Comm Ave in Brighton is an absolute treasure. The people that work there are knowledgeable and friendly and help you solve all your cable problems.”
“Massive thanks to Tony at T-Mobile who helped me out today with a sim that would work while I was travelling! I was having a terrible time with roaming and my phone can't use an esim. Tony checked that my phone wasn't locked then got me access to an affordable plan. I really appreciated his help and attention to detail. He made a stressful situation so much easier. Thanks mate!”
“Vincent and Anyeli are super knowledgeable, work well as a team and are extremely professional, demonstrating outstanding work ethics and assisted all clients from beginning to end in a time efficient manner. It's a honor to be served by them! This will be my home base location as long as they are here!!”
“Amazing job done by employee Javi Sanchez for somehow getting me set up with a new phone and moving all my contacts and transferring all my pictures and video to my new phone. He was so helpful. Once again thanks for your help.”
“Huge thanks to Christen Martinez for helping me and my mother for changing the name on my T-Mobile account and upgrading me to the Google Pixel 7a. You guys are awesome.-Jack Dunk”
“Marco, a manager went above and beyond to fix a billing issue that had been going on for over a month. Talking to reps by phone sent me down many time consuming tear inducing wild goose chases. I learned from this experience, always go in store! The store reps like Marco are excellent! Very professional. Patiently talked to the billing department for 30 minutes to explain what the issue was. The in store experience even interacting with other associates is far superior to Verizon. Many thanks to Marco, the MVP who finally got my issue fixed once and for all so thay I finally have closure. I trust the in store reps but I cannot say the same regarding the phone reps.”
“AJ is the single most helpful and kind Verizon specialist I have ever met. I kept running into issues (caused by corporate bloat and beauracracy) that AJ helped me navigate and solve with such grace. I will only go to this store to get help from AJ. He makes having Verizon as a service provider worth it.”
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“The team was incredibly attentive and knowledgeable. They helped my pick out the right products then graciously installed my screen protector and other accessories for me.”