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“My wife and I purchased a LG refrigerator on a Monday and it was delivered, set up, and in use on Wednesday. Try that at a big box store! Doyon's is simply the best.”
“I recently took up Jeremy's entire afternoon at the Dracut Appliance Center location in Tewksbury, MA. I needed ALL my appliances replaced and Jeremy patiently went through every one of them with me while I made my choices. Jeremy and all of the staff there are friendly and helpful. Out of all the appliances, my washer and dryer were delivered so far and the guys that removed the old and brought in the new were friendly, quick and professional.”
9:30AM - 5:30PM
424 Main St, Melrose
Appliances
“I purchased a GE washing machine at Hugo’s. Although I went in knowing what I wanted, it was a very fast, straight forward and painless transaction. We were given a great price, (in comparison to other appliance stores) as well as super fast and efficient delivery! Thank you!”
“Very good quality products. Prompt delivery. Highly recommended. Thanks for the great service! From placing the order online to delivery was a very smooth process.”
“I knew which model dishwasher to buy by looking through their website.
Bought it in store - very simple process.
They arranged an install.
Couldn't be happier”
“We have a dishwasher that broke down. 2 other companies came out and said they could not fix it. American appliance came out, diagnosed it quickly, said they could get the part. They came back and the door in front was very heavy and hard to get on. They had to come back and fix it. They came with two men and did not charge us again. Friendly and knowledgeable. Thank you!”
“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”
6AM - 10PM
564 Broadway, Saugus
Appliances
“Kenny was amazing and I had the best experience ever!
The following day I was presenting at a sales conference and my booth wasn't delivered, so I had to recreate the entire booth from scratch. When I told Kenny what I needed, he did everything to get me what I wanted.
Thanks to Kenny, I was able to accomplish what I could not have done without his help.”
“We have been renovating an old home over the last few years and the final project was a complete kitchen redo. Eric Rikeman from Adams Kitchen came up with an excellent design, that changed the layout to one that is modern, efficient, and smart looking. The quality of the cabinets is outstanding and the installation was expertly done. We actually had Eric and his team come back recently and do some custom cabinetry in our dining room to match the kitchen. I very highly recommend Adams Kitchens and Eric Rikeman.”
“A reliable spot for most of your tech needs. Wide selection of gadgets, from smartphones to smart home devices. Prices are competitive, often matching online retailers.”
“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”
“We have used Thibodeau Appliance for a few years now and finally getting on here to share how awesome this company is. Hard to come by reliable people, but they are still out there and Joe is proof of that! Thanks again for your honesty and quick response to our needs-its truly appreciated!”
6:30AM - 5PM
91 Hicks Ave, Medford
Appliances
“Jake from outside sales is and has been the greatest salesman I have ever dealt with the company I work for has been a Johnstone customer for a while, and when we have to deal with there inside equipment techs they are simply the best in the game!!! Dave Darling in particular”
“(Translated by Google) Excellent service and Everything for the plumbing. I highly recommend.(Original)Excelente servicio y de Todo para la fontanería. Recomendadicimo.”
“Overall, I shop here a lot and love it.. I usually get great cs from guys like Anderson, Joshua,+++ but there are some reps who go out of their way being rude and downright unprofessional. One guy, Robb, I have noticed refers to himself as a manager yet clearly doesn’t behave or speak like one. Condescending temperament and horrible cs, coupled with poor knowledge of HD practices”
10AM - 5PM
1339 Massachusetts Ave, Arlington
Appliances
“Very helpful staff who found a replacement hose and performed a custom repair on my 20 year old Panasonic vacuum. Works like new. Saved me the cost of a new vacuum. I would definitely go back for any future repairs or purchases.”
“Deidre was very helpful in accommodating me getting my new fridge and microwave. She also was very kind to all the customers who asked her questions while she helped me simultaneously. She provided helpful advice on the appliances and was very mindful of customer safety when using the electric latter.”
“One of the best customer service experiences I’ve ever had at any Best Buy location. Longtime Best Buy customer and couldn’t be more thankful for the manager, Alan and all of his time, professionalism and courteousness. He helped resolve an issue I had with a previous purchase . Thank you so much Alan and the Best Buy team in Burlington for all your help!”
6AM - 10PM
100 1st Ave, Waltham
Appliances
“We went to Home Depot as a class on a community trip on a Wednesday morning. It was a little busy and the trickiest part was the checkout. There were only self checkouts (around 6 maybe), and one checkout with a human. Only 1 self checkout took cash and then the employee at the check out took cash. We were shopping with cash and when it was our turn the self-checkout broke. There were a lot of lines then for people needing to pay with cash. We wished more of the self-checkouts took cash. Overall though, the store had lots of space to get around and didn't seem too crowded.
The employees were nice and helped us find things. Not only did they tell us which aisle to go to but they physically brought us to the item we were looking for. The store was clean and organized, the aisles were well labeled. It did smell a bit like a warehouse/wood working building.
There weren't any deals really, but every product we looked for had a varying amount of prices. This helped with budgeting. In terms of accessibility, the aisles were pretty big and so our friends in wheelchairs could get down them. But there were a lot things in the aisles that we had to go around. There were carts and cleaning floor machines and boxes that were being unpacked. The self checkout was accessible, a good height for someone sitting in a wheelchair to reach. There were automatic doors, so you didn't have to open them yourself, and the whole store was one floor.
At Home Depot we bought a variety of things. We bought numbers to label the house, an exit sign that had braille on it, cleaning supplies, a house plant, soil to plant some seeds we bought and bird seed. Everything was pretty well priced and easy to find.
Overall we had a very good time and got everything we needed. The only thing we wanted that they didn't sell were bird house making kits!”
“There are good deals to be had but be ready for quirks. They are very understaffed and inventory changes daily. IMO this is a great option for a 2nd fridge for your garage or basement but trickier for a main fridge.
Before you go:
1. Stabilize your temporary fridge situation. If yours died, borrow a mini fridge to buy you a week. Do yourself a favor and eliminate time pressure from this process.
2. measure your space thoroughly and look at the Lowe’s website for models that would fit and you’d be willing to buy. Maybe look at them at Lowe’s if you’re picky. The outlet ones won’t be fully assembled w drawers etc and staff won’t have lots of context. Know what Lowe’s is charging and what would be a good deal in your eyes.
3. Be prepared to go a few times and see what’s available. Some are dented or scratched but some are pristine and just didn’t fit in the buyer’s space. Staff can tell you when they’re getting a new delivery in.
4. Be prepared for curveballs. The first one I bought turned out not to work. Also the delivery crews are hit or miss in terms of customer service. Scrub your old fridge to pristine condition or they can reschedule if they deem it not clean enough.
5. Have a Plan B fridge you’d buy from a reliable seller in case you don’t find anything that works in a reasonable timeframe.
6. Delivery will give you a 4 hour window and only 10-40 mins lead time for when they are coming. If you miss them it’s a reschedule. Choose Saturday delivery if that will mess with your daily schedule.”
“The best materials warehouse I've ever seen in my life. My father would go crazy inside this store. You can find everything, very well organized in any city, well standardized shelves and easy to return unused items. Among other advantages of shopping there.”
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“I needed an inducer fan for my Goodman furnace . I called the company that I bought the furnace from, but for some stupid reason they could not get the part for me. I called Johnstone in Woburn MA and they had the part in stock. Ryan and the branch manager Brad Esposito were very helpful at Johnstone:”