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August 2023 by Bookgirl80 “Bg80”
Poor service at the Winthrop branch. Numerous times I have received misinformation regarding a family members account and not assistance in how to proceed. Was told to bring in my family member who was actively dying in order to be added to their account and had no sympathy when I stated this person had rectal cancer and was bed bound. Go to the Peabody branch instead because they are more knowledgeable and helpful to difficult situations.
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November 2021 by Jeff Brown
i opened an account here as it was convenient and it was easy to reach people via telephone.ever since it was announced that Rockland Trust was taking over, customer service has become a nightmare.i have had hold times of 20 - 60 minutes listening to the obnoxious recording saying how much they care about their customers.first free day I get I am going to cancel my accounts and go somewhere that has REAL customer service.unfortunately I have to check one of the boxes (1star)
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June 2017 by Ali Usmi
They are the best bank in the town. Everyone at the branch ! goes extra mile to help out.What a great team . Excellent management and staff. Easy and simple banking, with personalized service. I will happily give them 5 âï¸.
