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April 2023 by Annie W.
I went to CVS pharmacy in Winthrop MA with one of my very good friends who is a black women. While browsing the makeup aisle she was racially profiled and accused of "contaminating" the makeup when she was simply looking at the foundation bottles. The staff then continued to follow her around the store while she was looking through the makeup products. I was surprised and disgusted witnessing this happen. The staff kept on persisting if she need any help when she had stated that she was simply fine and no help was needed. We both felt very uncomfortable and put all the things we planned to purchase back. We left shocked and embarrassed that my friend was targeted because of her race as I was never approached. As a loyal customer of CVS I will no longer be shopping there.
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March 2023 by BosApollo H.
The store is incredibly warm to borderline hot. I do not feel good about buying food here because of this. The staff is generally friendly and probably not paid enough. My main problem with this store is the trash in the parking lot that has become an issue for all of the homes located near this location. For the past 3 years I have watched the trash problem at CVS become a major concern. It started after the prior manager left. The former manager would have the parking lot cleared twice a week of all liter and trash, as well as a trash barrel by the back entrance. Once he left the trash barrel was taken away and no company came in to clean the debris and trash. I have complained to CVS and one time they sent someone in to clean up the trash. My other attempts have been ignored. Why can't CVS pick up their trash and add a trash barrel to their rear entrance? The current situation is disgusting.
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November 2022 by Dena B.
At this time, I feel an update to one/1 star is warranted. On 10/30/22 went to get my flu shot, been going there since 2020 Pandemic for it. Tech was nice and efficient when it came to injection itself but rushing and told me they did not have my information. I gave her my card and she said it was the wrong card. So I told her I would pay out of pocket for it b/c I was with my elderly mom and could not go back home to search for the script card that should be on file for the last two/2 years and plus I registered all the info. online. To note the clerk/tech told me they don't have access...which puzzled me. And so back to MGH flu clinic I will go in fall 2023. Today 11/13/22, I went to get something and to buy Russell Stover candy b/c a friend told my mom it was on sale and she likes to have a few for gifts, no sign and I asked a clerk--who deigned to answer and he said they were not on sale. Actually none of the holiday candy including the special Oreos/were even marked with regular prices. Check out was all self check out even though the clerk I asked seemed to be wandering--so I do not think it was a short staffing issue--why they haven't marked holiday stuff they put out the day after Halloween is a mystery. And not one flyer so no idea what if anything will be on sale! CVS bought out the competition our last indie store so yes I do hold it against them, and I feel like they have only gone downhill ever since. And I will only use them when I absolutely have to for a script and emergency items with a coupon b/c I feel they are generally overpriced and stock mostly their own in-store brand at this store/location anyway. #cvs #corporategreed
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January 2022 by Patti P.
If I could give them 0 stars I would. I live in Winthrop and avoid this CVS at all costs. Today I needed to stop as I couldn't get to the one in East Boston. I got my purchase and was waiting in line a the front of the store at the opposite end of the pharmacy. There were two people in front of me, and elderly woman and then a gentleman with many items. As I was waiting in line there were 2 or 3 people arriving behind me. I stood there and listened to the cashier go on about how she was getting calls about her unemployment benefits and she kept telling them, "what benefits, I work" followed by her being very dismissive and unhelpful to the older woman who dared as her a question. Then after she finished with the elderly woman she looked at the line and said, "There is a self check out"! I decided to use it and then immediately regretted it as it was not giving me the buy one get one free option on my items. I hit the help button and she sighed and said, "Ill be right with you". I said it was ringing up correctly and she said I had to put in my CVS card. I told her I didn't have it with me and she said, "Then put in your phone number" and walked back to the counter and said loudly to the next person in line, "Evidently she is illiterate and doesn't know how to read". I put my purchase back down and told her in front of the other customers how rude she is only to get a too bad back. This store is HORRIBLE!!! I did tell someone back at the pharmacy that the woman up front is incredibly rude and shouldn't be dealing with the public and they didn't seem to care. Because I then needed to drive to Stop and Shop I didn't wait to ask to speak to a manager. Not sure it would matter regardless. If I have to go to CVS it will NEVER be this one. Horrible, horrible, horrible customer service!!
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September 2020 by Victoria G.
I have never seen such a poorly run CVS in my entire life. Don't offer scheduled flu shots, have customers make the appointment, and then have them wait 30 mins only to over hear from another customer that they are out. I will not be shopping here ever again and will be transferring all my prescriptions to another pharmacy.