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October 2022 by John Hickey
Vivian Nails is the best nail salon in Winchester. The shop is immaculate, they are professional and they consistently give the best manicures and pedicures around. Vivian is one of the best manicurists I have been to and I am very picky. Would not go anywhere else! the biggest thing is to call before you go to get your spot since it is easiest to accommodate when they know in advance.Services: Pedicure
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July 2022 by Gioia Sweetland
I have never written a review for anything but I just had to let the public know how bad this place is! If I could give it a minus 5 I would! I had a manicure, and after sitting under the fan for about 15 minutes the manicurist told me my nails were dry (without testing them) and abruptly turned off the fan. I told him my nails were still sticky and could I please stay under the fan a while longer. He tried to convince me my nails were dry and told me they used the best, most expensive top coat. He reluctantly agreed to let me stay under the dryer. About 5 minutes later a woman came over and abruptly turned off the fan. She told me very sternly that I "wasn't a regular" and that I had been "in the chair for a half hour." She said next time I should get gel. The salon wasn't busy at all and they certainly didn't need the chair so I don't know why she was so upset. Oh and by the way, I gave the horrible manicurist well over 20% in cash for a tip (for which he didn't thank me). AND I had to ask him for my credit card back. With so many salons around, it should be easy to STAY AWAY from this one!Service: Manicures
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August 2021 by Gabby
Hello, I am a kid but I’m still giving a honest review. I do not recommend going here, when you get your nails done the guy doing it on me got it everywhere. I’m really annoyed, they also were very rude when they were explaining my nail was to small to do a lighting bolt. On some of my nails they missed like a whole corner of my nail such a waste of money my 8 year old sister could do better.Service: Pedicures
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August 2021 by Pavan Kumar Revanuru
Not a fan giving out 1 star ratings, but this store deserves no more. I was there for a pedicure and in the end I walked out with the same amount of callus as I entered. Just a couple of fancy creams and 10 minute back massage chair for $29. I can still see all the dead skin around the nails as I type this message! Both the store owner and the male care taker were extremely rude and blamed my skin was bad when asked about the callus removal.Service: Pedicures
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May 2021 by Julia D.
very professional and pleasant people. always easy parking and I've never had to wait more than 5 minutes. I highly recommend Vivian's Nail Salon in Winchester MA
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August 2020 by Erin K.
They are doing an exceptional job managing the Covid guidelines. Their place is always very clean anyway but as you walk in the door they sanitize your hands. Everyone is in masks and they have shields up at every station. They are also spacing customers out so there aren't too many people in the salon at one time. They are really nice people and do a great job.
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November 2019 by Jenny R.
First yelp review I've ever done, and if I could give them negative stars I would. My daughter just went in to have her dip polish removed. The man took a plastic nail tip and shoved it under the dip polish and pulled it off. Her nail tore off with it. When she questioned it, she was told her nails were unhealthy. She countered this and asked why they weren't soaking them in acetone. He said that's not how they do it and proceeded to peel the rest off. She was upset that they tore them off and said she didn't want him to polish them because he just broke them all off. He said he could put tips on if she wanted them long. She's refused because she now needs to allow her nails to recover. He said they would not get healthy without gel polish. So she accepted. She's a high school student and did her best to advocate for herself, but this salon is beyond bad for customer service. I phoned to inquire about the situation and Vivian continued to claim they did nothing wrong. I believe it is wrong to proceed with something when a customer expresses dissatisfaction. I requested a refund. She flat out refused. Said I could call city hall but that if we paid for a service she won't give the money back. Then she hung up on me!!!!! I am in disbelief and am beyond dissatisfied. We will certainly never frequent this salon again and I strongly encourage others to avoid it as well.
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August 2019 by Sam M.
I occassionally stop in here when I'm in the area to get nails and toes done. Never disappoints!
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July 2019 by LisaMarie
Worst experience ever!! Horrible customer service. Not even deserving of 1 star. Accused me of having fake nails which I’ve never had and do not currently have. Did not properly remove my dip polish. Very aggressive male worker in there. Very dissatisfied! Will not be returning. Probably the most horrifying experience ever!
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July 2019 by Lisa Williamson
Worst experience ever!! Horrible customer service. Not even deserving of 1 star. Accused me of having fake nails which I've never had and do not currently have. Did not properly remove my dip polish. Very aggressive male worker in there. Very dissatisfied! Will not be returning. Probably the most horrifying experience ever!
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May 2019 by Sara Misrati
Thank you for making our teachers week special!!
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January 2018 by Rachel Smith
My favourite by far!
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December 2017 by Patricia H.
GREAT - clean great pleasant service, Vivian is an artist. I go weekly for services --highly recommend
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November 2016 by Devin DeVasto
Bad paint job. Regret spending my $25 I can't get back
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November 2015 by Artworks in2shades
I will only go here for my nails. They are consistently good and also quite friendly. I am never disappointed and I often give my friends gift certificates for Vivian's.
