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April 2019 by Megan Aitken
I have received and sent dozens of arrangements with Jen at Stems. Her designs are breathtaking and the arrangements last forever. I can't recommend her highly enough!
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April 2019 by Mary Fennelly
We used stems for my moms funeral arrangements. Very disappointing. Spent close to 2000. It looked like 200 worth of flowers. The baskets looked like someone pulled out 1/2 the flowers. You could see the green floral block .
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August 2018 by Darren B.
Jen did the flower arrangements for our wedding in September 2017. After meeting with Jen she totally understood our vision. The flowers she chose we absolutely beautiful! We got married in the middle of the woods, and she was able to transform the land into an enchanted wedding venue. Couldn't be happier with her work and would highly recommend!
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May 2018 by Christine P.
Called days ahead of our granddaughters First Communion and asked to have a nosegay for a little girl sent on the Friday.....the day before the Communion and since I had worked in a florist shop I understand what a holiday like Mother's Day is like. However, she never received the flowers. The day OF the communion an arrangement arrived for her in a big glass vase and the writing on the card was not legible. It did not say what I had requested to be on the nosegay and it wasn't from me. I called and she said....sorry....not too sincere and she would look into it and ended with....well, It's Mother's Day and we are really busy. I called later Sunday night and told them I wanted a credit on my credit card. Did not hear back til the next day....Voice Mail. They may no attempt to pacify me AND they went back to pick up the arrangement they did send as it was for someone else. NEVER AGAIN!
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April 2018 by Martin F.
I must respond, and restate my disappointment, and object most strenuously to the scurrilous mischaracterization of me as somehow confused by my grieving. That is a very sad and totally incorrect assessment, as she well knows. I was only able reach her once by phone (and once she would not speak to me as she was 'off on Monday') but through several email/texts she knows that we were both reasonable and wholly disappointed. Her product bore not the most remote resemblance to the sample pictures she provided. Not just different flowers due to season - entirely different arrangement, slapdash and sparse, and no small child's arrangement, as clearly requested. My past experience led me to trust Stems with no price quote or specifications. burned. I pointed out that she could have satisfied me by a good faith gesture, simply refunding one of the 5 pieces I ordered, she'll loose far more than that due to the ill will engendered, both with my family and the funeral director who was also disappointed. ( he was inclined to put her pieces on the floor, so as not to detract from the other). 15 years of business is something most owners would value, i'd wager. I guess I know nothing about business.
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March 2018 by Angelique V.
Stems did an absolutely gorgeous job at my wedding. From the arrangements at the reception to the smallest (most meaningful) detail in my bouquet, Jen knew exactly what I was envisioning for my wedding. She is very knowledgable and extremely easy to work with. I highly recommend this florist shop!
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February 2018 by Martin F.
A formerly great shop that's gone badly off track. I'm a regular customer of Stems, for over 15 years and for those years their flowers were exemplary. Always creative, original, and always got noticed. Unfortunately this is no more. They closed their Winchester shop for reasons not divulged, no prob, they still work out of Melrose and Ipswitch, but their quality is gone. I ordered a series of pieces for a funeral. One was great, but 4 baskets were sparse, sloppy and barely distinguishable. And not at all what I asked for. A $295 basket ought to have more than 12-15 (common) flowers - and you shouldn't be able to see the floral foam on them! Imagine that the family pieces, rather than a focus, had to be put on the floor, in the back. Very embarrassing. I complained when the florist, Jen, delivered them and she essentially ignored me. She did return and I thought she might fix them, but no, she just sprayed or misted one of the worst of the 4. I complained afterwards, noting my years of exclusive business. She offered nothing off my $2000 bill. But DID offer 20% off my NEXT order. I told her that was weak, and risk free since there would be no next. A great shop that's gone badly off track.
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May 2016 by Elaine Gibson Zaino
Beautiful arrangements and quick delivery. Always pleasant on the phone. Great customer service.
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October 2014 by B E.
I have had the pleasure of working with Jennifer in her shop for the last 6 months. I am a Career Resource Specialist for a company called Work Opportunities Unlimited. We help people with barriers to employment reach their career goals.I approached Jennifer last spring in the hopes of having one of my clients gain practical experience in floral design. Without blinking an eye Jennifer suggested we come in the following week to start. Since then Jennifer has been instructing my client in all aspects of floral design and the ins and outs of running a business. The experience has been invaluable. In the process I have seen Jennifer create the most beautiful designs for every occasion. She not only uses unique materials and containers, her eye for design and detail is impeccable. I have also seen how she cares deeply for each and every project, working with any requests and circumstances her customers can dream up. If you are looking for unique, elegant and creative designs, give Stems a look you will not be disappointed!
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October 2014 by Stephanie S.
Jennifer did our June 2013 wedding, and she did a phenomenal job! Not only did she strive to stay within our budget (offering us alternatives to keep the price down), she checked in with me regarding plant choices (did I still want the hanging amaranthus if it only came in red that time of year?). She'd clearly done weddings before, because she corrected my timetable so that she dropped off bouquets/boutonnieres in time for photos, set up the church in time for the ceremony, and arranged tables in time for the reception. Nobody was around to greet her on the day of (things get hectic on your wedding day!) and Jennifer let herself in, put the bridesmaid bouquets in glasses of water, and found me in my bedroom with my maid of honor, to personally deliver my bouquet! I would say she was simply amazing, but she just did my sister's wedding (a year and a half later) and proved herself phenomenal! She is totally versatile; my wedding was an outdoors, Midsummer Night's Dream affair while my sister's was an indoor autumnal Boston Public Library-esque gig. Both were so classy and professional, and so affordable!! P.S. I just read the really negative review, and I can only imagine a major misunderstanding went down for that engagement party. Jennifer was totally upfront with me regarding pricing/down payments/etc.. I would happily vouch for Jennifer's reasonable, compassionate, dedicated character!
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September 2014 by Sonia J.
We had the most beautiful wedding flowers for our daughters wedding this June in Maine. Jennifer drove all the way up to our wedding location in the Boothbay region and the flowers were absolutely perfect! The next bride loved them so much she offered to pay for them on our tables for her wedding the next day, but we wouldn't let her as I wanted to give them away to our guests and enjoy them at our house! She did an amazing job!!! I highly recommend her!!!
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August 2012 by Najeeb H.
Stems located in Winchester Center is an excellent flower shop. I live in Lexington and I stopped by here on my way home. The owner of the shop was extremely helpful and had a broad knowledge base of the various flower types that were in store. The flowers and arrangements in this store are top quality and is well worth driving from Lexington to Winchester the next time I am in need of flowers!
