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October 2022 by David O.
The same day I brought my F150, mentioned in my previous oil consumption review, I also brought my wife's expedition in for an oil change. We were headed to NH to see the foliage and figured an oil change was in order. In Littleton, NH, 145 miles away our check engine light came on. Upon inspection I found that the oil fill cover was left off by Bonnell's technician and was crushed and imbedded near the air intake under the hood. I covered the oil fill with gorilla tape. I called the Bonnell service department and told Jeff Bonnell of the problem. Engine light stayed on until a helpful auto parts store got me a replacement the next day. I have not heard back from Jeff Bonnell concerning this incident. Do yourself a favor and have your vehicle serviced anywhere except Bonnell Ford. Pictures attached.
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August 2022 by Francesco Z.
Sales is ok but after you buy better not need service. I paid over 2000 for extended warranty plus loaner included,every time there's a problem with vehicle they refuse to give a loaner.according to them you have to leave your vehicle there for the day and lucky if they get to it.they told to find my own transportation and likely not covered under premium warranty that I paid for. Bonnell ford service is a joke , called sentry in Medford they made a appointment and reserved a loaner and were very professional.will never buy another vehicle there.
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June 2022 by Thomas M.
Amazing experience with Bonnell ! Recently bought my 2022 Ford Mustang Mach-E and worked with Dave Hurley in Sales. Mr. Hurley was very knowledgeable about my vehicle and when it came time to sign papers I did not feel there was an pressure or aggressiveness in any way like most people feel at dealerships. Bonnell has really got a great team. From the sales to finance office everyone made me feel like a customer should be treated. I would recommend this dealership to everyone. They are great!
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May 2022 by Frankie C.
I'm so dissatisfied with this dealership. Multiple times my mother inquired about the brakes sounding weird. Well it took $650 later to fix if not more since the breaks haven't been done since she got the car here in 2014. She was informed by a sales person that that's how the car always sounds.. well we went elsewhere to a garage because I felt like it was VERY DANGEROUS to be driving the car with the brakes as bad as they were. The people at THAT garage told us if we didn't fix it sooner it would have cost over $1,000 to get it done.. the damage was done to the pads but what would have been worse is if we needed to repair the calipers which would be serious $$. Are you really going to LIE to people and tell them their unsafe car is "ok to drive"? Thank god no one died myself included who uses the car often didn't pass. Why are you still in business if costing someone's lives is ok with you as long as you lie to line your pockets with money? Don't listen to anything the shop says and get service elsewhere. Mom and pop garages are the way to go and more trustworthy than bonnell ford. Who wants to play Russian roulette when they drive their car and are lied to for 8 years about the brakes being "fine". I was going to trade my car in here but I'm looking elsewhere. Never experienced this. These are my Parents lives your playing with. This isn't a game!
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May 2022 by Cara M.
Purchased my car in February. I've taken it back now 3 times for servicing, all things that should have been caught during a standard car inspection. The service department is less than helpful and zero accommodating. No customer service skills at all. During the sale process of my Explorer, they kept wondering if we would be taking our explorer and F150 here for servicing in the future... not anymore. After driving 4000 miles I should not be needing to replace my rear brakes entirely at my expense when we just paid tens of thousands of dollars for a car that was overpriced in the first place. Good luck purchasing and servicing a car here. I would not recommend it.
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May 2022 by N N.
Absolutely phenomenal experience buying an F150 Raptor from Richard King at Bonnell. Gave me a great deal on my custom order placed back in early Oct 2021, patiently answered my questions and requests for updates throughout the 6 month build process, and when it came time for delivery, honored every word of our original purchase agreement. No wonder Richard and Bonnell are so loved on the MachE, Bronco6G, MaverickChat, F150Gen14, Ford Raptor, and several other forums. If you're looking for a Ford, Bonnell is where you want to go. And ask for Richard King!!! Easily the best salesperson I have ever worked with. Also a shoutout to John Chalas who helped throughout the process as well. It's been an absolute pleasure working with these guys.
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April 2022 by B B.
I was so excited to find a beautiful red 2020 Jeep Gladiator on the Bonnell lot. I called to ask some questions about the condition and to verify the price. My husband and I made an appointment and had a wonderful test drive. Jeep was perfect - everything we wanted and we decided to buy it! Great right??? NO. We sat down to start the paperwork and the sales manager came over to us and told us there was a mistake - the price was actually $3000 more than what was posted online at both Truecar and on the Bonnell website. Nothing he could do about it - if we wanted it we had to pay the higher price. He wasn't even willing to split the difference with us and treated us so rudely! So we walked out - and took our business to another dealer. Not honoring an online price is not only unethical - but illegal. I reported the issue to the attorney general and put in a complaint with TrueCar. Please stay away.
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March 2022 by Sarah B.
I am extremely disappointed with the complete lack of customer care/service I experienced yesterday at Bonnell Ford of Winchester. For a company who prides themselves on having a quote "unwavering commitment to putting our customers first", they have completely missed the mark and no longer stand even a chance of earning my business back. I do not recommend anyone wasting their time or energy at this location seeing as certain members of the staff (I can only speak to the ones with whom I had a personal interaction with) are only looking out for themselves and trying to find ways to squeeze every dollar out of the customer and put it directly in their pockets. The experience: I was over the moon when I saw the first ad for the all new Ford Bronco and could not wait for them to become available at local dealerships. As soon as they hit the lots, I scheduled a test drive of an automatic, Badlands build and loved it! The only catch is I am actually interested in a manual transmission, which I also wanted to test drive prior to ordering to make absolutely certain that I want to stick with a stick. Over the past year, I have patiently waited and searched for the elusive manual transmission Ford Bronco to come to the show rooms and be available for a test drive. I could not believe it when I finally found one that was only 30 minutes away!! I immediately emailed Bonnell Ford to schedule a test drive and received an email Monday morning stating I should call to reserve a time slot. When I called, the first person I spoke to accidentally hung up on me when trying to transfer me to the correct sales representative. The second time I called, I was transferred to the wrong desk and got the voicemail of a different sales associate. The third time I called back, I tried to get to the correct sales associate, but was transferred to the same desk that ended up going to voicemail. At this point, I left a voicemail with the wrong associate politely asking for anyone to call me back to make an appointment. To some, even this would be extremely frustrating, but I was still riding the high of thinking I was going to finally get a chance to test drive a manual Bronco so I could have cared less about the small phone inconvenience. I did receive a call back almost immediately and told the sales associate I wanted to test drive the manual Bronco I saw on their online inventory. He did mention that it was currently in the showroom, but that they should be able to pull it out. I asked if I could swing by on my lunch break between 12 and 1 pm and was told no problem. This was IT! My patience paid off and it was finally my time! I drove 30 minutes out to the dealership and walked in full of excitement. When I approached the desk, the gentleman standing there asked how I was doing and what he could help me with today. I mentioned the name of the sales associate whom I spoke with and that I was there for a test drive. When further asked which vehicle I wanted to test drive I stated, "the manual Bronco". I was still all smiles and the man looked at me, scoffed, then retorted, "Oh, you aren't going to be test driving that car today". He went on to explain to me how the vehicle was in the showroom and I informed him that I was told it could be taken out of the showroom for a test drive. Again, my words were received with a scoff and I was told "that car is not leaving the showroom". I then proceeded to have about a 5 minute conversation trying to understand why a dealership would not allow a customer who is ready to make a purchase the chance to test drive a vehicle. After asking all the right questions, the sales associate then informed me that the Bronco I wanted to test drive was already marked $10k over list price and they were not going to put any miles on it because whoever decides to buy it would want as few miles as possible. At this point I am beyond agitated and extremely disappointed. Additionally, my thoughts are "whoever decides to buy this would probably rather have a small handful of miles
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March 2022 by Mike C.
I have been a loyal customer of Bonnell Ford buying 4 vehicles in the last 10 years and always servicing there including purchasing their roadside service plan paint protection and all the other BS money loaners for them. Last week I went in for my scheduled oil change and before they finished they informed me I needed to replace every single lug nut due to bulging. A quick google search showed that thousands of people have also experienced this. So much so that they attempted to bring it to court to force Ford to recall the defective lug nuts. For some reason even with the overwhelmingly evidence of the defective lug nuts all displaying the same defect the rejected the recall request. These are not true consumable parts. I've had my tire change at the dealer one time and never even looked at the lug nuts nevermind attempt to remove them with an improper tool which is what they implied. I'm a 78 year old woman that has never changed a tire in my life. My free oil change that's included in the maintenance program I purchased didn't include lug nuts. After replacing them without a discussion they charge me $180 including labor. 2001-2020 Ford Escape all suffer from defective lug nuts. If they decide to ambush me with a large bill considering I was planning on spending ZERO they should have at least prepared me by explaining the situation. I am very weary of trusting them in the future. If you had a similar experience please reply.
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February 2022 by Neka C.
DO NOT GO HERE!!!!!!!!!!!!! CROOKS is the only non curse word I could think of to describe this company. I went in for something simple that shouldn't have taken long or been over a few hundred dollars. I was quoted $600 For an oil change and 60,000 mile car maintenance as well as a diagnostic on my back door because it wasn't opening. I get a call today saying that the bill is $1060. I showed up for my appointment at 12:30 PM on a Monday so they gave me a loaner because they said it would be a few hours. I came back at 3 PM to pick up my car and they told me it wouldn't be ready until the next day. I was a little confused by this and should've pressed more because clearly I would end up paying for that. They didn't call me until 4 PM Tuesday. No wonder the labor was $600 by itself. I am beyond pissed off and will tell every one I know to avoid this place. I dealt with the owner or whatever she is directly, her name is Sue. Don't believe that fake a** smile she wears because she's just out to get your money.
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October 2021 by Albert Russo
Service department has treated me very well and done all work very satisfactory.
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July 2021 by Katie Lynn
Haha!!!! I took my Ford edge to Bonnell Ford for servicing and decided to do additional detailing. Not only were the staff great communicators and responsive to my needs, but they also made the car look practically new on both the outside and inside. Jeff, Dave, and Steve were all courteous, supportive, and attentive. The highest shout out, though, goes to the person who found a five dollar bill somewhere in my car while cleaning and left it for me when they could have easily taken it for themselves. If these values are a reflection of what Bonnell Ford stands for then they have my business every time.
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June 2021 by Dave J.
JEFF BONNELL /staff are a JOKE they are unprepared/uncooperative/incompetent . poor experience {service dept} cannot recommend
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June 2021 by Marshall Bushey
Great customer service. The dealership also has a great website, showing all the vehicles that they have in stock.
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May 2021 by Pat C.
Through an unwavering commitment to putting our customers first. It's all about being first in your eyes and that's #1 on our list. This is what Bonnell Ford put on their Website. Also They state "We treat All customers like family"..... Let me start by saying : Don't Beleive everything you read. I purchased a 2017 Ford Edge SEL at Bonnell on March 27,2021. Before leaving the dealership that day I had the Salesperson: Richard King listen to the AM/FM stereo system and we Both Agreed that it was total static. I told him I would like that fixed at no Extra cost as it was listed as part of the vehicle on my bill of sale. He shrugged his shoulders and then mumbled and gave me a Non Direct answer. 4 days later I notice the Shark Fin antenna was no longer on the vehicle. I immediately called Richard and explained this. His first answer was "Well it was there when you drove off the lot. I then said to him "Well there was a problem from day 1 with the reception on the stereo system. His next answer was that I would have to pay approximately $700 for repair. I was totally Not Happy at this point. After going back and forth with this salesperson who was basically calling me a Liar about the reception (and he heard THE Static himself on day 1) I called the service dept. for the price of this part and decided I needed to have it done. I also explained to the Service and Parts this issue and IT ALL SEEMED NO ONE CARED. I decided to get the repair done. On the day of the repair I receive a call in the early AM that the vehicle also needed a new BATTERY. Are you kidding me now?? Only 40 something days into owning this vehicle and driving less than 40-50 miles if even. Total Repair with antenna and battery was $857.83. So after paying over $20,000.00 for the car and another $2600.00 for an EXTENDED WARRANTY I feel I have been totally taken ADVATAGE OF. FAMILY: How would you say customers are Treated like Family. I would never treat anyone this way. LET ALONE FAMILY !
