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March 2024 by Adam J. Silva
Laurie Strock! Need something done at the Wilmington UPS? She's the right person for the job!
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March 2024 by Janet Davis
Keith at the Wilmington, MA UPS store is pleasant and a huge help. Thank you!
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February 2024 by vicky landry
Always friendly and fast
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February 2024 by Mark Schwinden
The ups employee made it very easy to get my package ready for shipping.
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January 2024 by Sarah Gorman
The young lady has great customer service skills
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January 2024 by Michelle Rossman
The employees at the Wilmington,MA UPS are always super helpful and friendly. They take the time to make sure everything is correct!
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December 2023 by Nick (Nick D)
I guess when you pay 100 dollars for a package to be overnighted and it doesn't come until 5 days later that's good service. And then the process to complain/file a claim was created my Satan himself. UPS is garbage
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December 2023 by Tammie Stanford
Laurie Strock was very welcoming, provided quick service, an obviously knows her job well
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November 2023 by richard nicholas
Because it's been a long long time since I've had awesome service like I did today
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October 2023 by Victor E60 M5
I have had a mail box for the last 5 years and it has been great!
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October 2023 by S TR
The person at the store was truly rude, said my label was “ridiculous” then instead of working with me for a solution he kept taking new customers and then eventually had an argument with another customer. Management appears to be ok with this behavior since the reviews are defending him. I have no idea what happened to my package after as he scanned something handed me a receipt and said NOTHING. This man should not be left to work in a store alone as he is not familiar with how to troubleshoot or explain to customers how they can actually get their packages shipped without getting extremely angry and rude.
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October 2023 by Mr Jiang
Need to drop off my amazon return after work. The official closure time is 6:30pm and arrived at 6:25pm. Warmly welcomed by the staff, Sergio, and my return completed smoothly. Glad I don't have to bring the goods back home. Nothing complain. Recommended.
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August 2023 by John Fay
I LOVE THE WORKERS AT UPS STORE IN WILMINGTON. THEY ARE PROFESSIONAL AND HELPFUL.. I AM ONLY IN THERE AT MOST FOR 5 MINUTES FOR MY SHIPMENTS AND I LEAVE WITH MY RECEIPT...ENOUGH SAID!!
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June 2023 by Heathyr Davis
Dropped a 35lb box off with important items belonging to my child to ship home from college. I printed my own ups label through my employer and handed it to them to ship. Ups came while we were there and I was told it was being loaded instantly and I was handed a receipt to show proof of package drop off and receipt. Fast forward a week, the package never arrives. When I try to track it from their receipt I learn they gave me another tracking receipt for a 5lb package delivering to the other side of the country. Thankfully I had the real tracking info since I created my own label and it shows it was never received at the store, despite my creating it there in front of them, printing it there, and even using their return address for accurate pricing since I am not local. Where is my package?? This store needs to make it right and turn over the package or replace all of the items within - this is theft.
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June 2023 by Raffi Kebabjian
I had a a truly HORRIFIC experience here! The service was POOR and the staff was RUDE. Oddly enough their store hours are not posted clearly on the door, therefore you don’t really know when they open and close, it seems discretionary. The staff member who waited on me did not speak “ANY” English which made communication very difficult, if not impossible. I asked a question and he just ignored me. Then an older man interjected and translated for him in Spanish but he barked out orders to the kid and just would not listen to what I needed and was just NASTY and dismissive towards me. I became agitated and decided to take my package to another UPS STORE in the next town. I won’t patronize this location again.
