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August 2024 by Luke Wells
Got a job interview and was really excited for the potential position. Thought the interview went well and was told I’d hear back soon. I never did!
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August 2024 by Troy McClure
Not bad for the price BUT LOWER THE TEMPERATURE PLEASE
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July 2024 by A Armstrong
Would rate this higher but they have limited hours. They also run out of hand soap and hand sanitizer for days.
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May 2024 by Kayla Shurtleff
Cancelled my membership last year as I felt this gym was going down hill. But a year later I came back and refuse to try any another gym again. The updated machines, newly painted ceilings, and layout of the gym provides a comforting atmosphere. Also the extensive amount of windows offers a bright/invigorating feeling. Of course there will always be your routine bathroom issues and unclean machines, but feel this gym got it together and will try harder to maintain overall customer excellence.
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April 2024 by Randy Colon
Smaller than it looks. Does the trick for a quick workout
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February 2024 by John Wick
Terrell is the best!!! He always greets me with a smile and wishes my safety and wellness!!! Best weekend worker by a mile and I doubt you’ll find anyone better! He’s a very diligent worker and I’m always seeing him clean like there’s no tomorrow and on top of that even though a lot of the issues in the gym aren’t his fault he always makes sure to apologize on behalf of planet fitness!! One more thing that kid Trevor is great too he’s newer and sometimes he may make mistakes but he always tries his hardest and he’s a cleaning machine ??
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February 2024 by Javi Nagasaki
Kudos to Hayleigh McLaughlin & the staff at the Wilmington, MA Planet Fitness. They helped me to retrieve my attendance & invoice records after I relocated out of state. Kayleigh went out of her way to locate , download, scan & email me this information. Great customer service & focus!
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January 2024 by Geoffrey Leonard
Never had issues with the bathroom, although haven't showered there, the folks at the front desk always say hello and goodbye. The equipment is spread out and placed well. I see staff go through and clean the cardio equipment, never had issues with "misplaced" weights. My guess is most these negative reviews, especially badly worded, are spam or trolls
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January 2024 by Victor Hernandez
Two stars for the nice staff but there is no hot water for showers. This has been a sustained problem for months. If you shower at home great. If you are depending on showering at the Wilmington MA site go to another club. That is what many of us do now.
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January 2024 by James Rodriguez
I’m not sure what clean rest rooms other reviews speak of. But this place is bad. I travel as a driver and this PF didn’t even have hot water to shower. No notice not even a sorry!!! I’ll never come here again
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December 2023 by rossco55
Hand sanitizer dispensers are always empty. And today there are no working toilets in the men’s room. I was told to use the bathroom at Dunkin’ Donuts. So there was no solution from an employee
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December 2023 by LUCAS POLANCO
Excellent
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October 2023 by Willer Carvalho
The bathroom is always bad but today October 1st is definitely disgusting ? I think this facility doesn’t care that much with the bathroom, I’m literally have to drive 11 miles just to have something more convenient
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October 2023 by Karen Swaylik
It's a Wednesday and 7:39 pmCLOSED.What a waste of money.Over $300 a year for this
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September 2023 by Mouayad
Yes, one star for two reasons.1. When will the management listen to people and get the club another Pectoral Fly machine?2. The staff are useless.2.1 No one greets you nor say have a good day. Why not give a fake smile with a greeting and a fake wish while we are leaving?2.2 They are dopamine addicts, always on their phones. And by being on their phones,A. They aren't restocking the cleaning paper rolls nor the bathroom soap dispenser.B. They aren't checking if weights are where they should be.C. They don't move in the gym to check if anyone needs help or if there's something to clean or if someone overusing the 30-minute Circuit machines.If this is how the management want their staff to be. Then, invest in AI robots instead of wasting money on paying phone addicts.
