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January 2024 by Steve S
While I’m usually not a fan of going through the ‘new glasses’ process, the staff at Pearle Vision in Wilmington made it completely painless. We were purchasing glasses for three of us. Myself, my wife and our 9 year old son. I expected the selection process to take forever and then jumped in JOSE LUIS! While we were struggling with random frames, Jose took a look at our faces, made some notes in his head, turned around and scanned the displays. He selected a pair for me, my wife, and for my son asking ‘what do you think of these?’. For all three of us, Jose’s recommendation ended up being the frames we selected! Frankly, I was stunned. I'm not sure how he did it, but analyzing instantly what frames look best on different shaped faces must be Jose's his super power. Then, after our frame selection, Jose very quickly put everything through our insurance, explained our benefits and the total cost was far less than I had budgeted. All in all, we were there under an hour which must be some kind of record. On the way home, my wife and I kept commenting on how it was easily the most positive experience either of us has had purchasing new frames and lenses. Huge thanks to JOSE LUIS and the staff at Pearle Vision Wilmington. This is absolutely our new glasses spot and we don’t even live in Wilmington! -Steve S.
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December 2023 by Cid
Prescriptions are allowed to be written for 2 years. They choose to write for one year without explaining this. Furthermore if your insurance covers glasses every year but your insurance covers exams every 2 years I don't understand how the prescription could be allowed to be written for a single year. They need to write the presentation to the end of the following year for the second year if not a 2 fully allowed calendar years
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December 2023 by Karla Hinsman
FANTASTIC high-quality customer service!Dr. Duane Smith is the best Optometrist I've ever been to! He's awesome! He provided a very in-depth eye exam, and asked detailed questions related to ensure all of my vision needs were met.Eva, Optician, was fabulous and spent so much time providing advice and feedback while I tried on soooo many different frames :) Thanks to Eva's patience, I found the perfect frames!Overall AWESOME experience and great products! I highly recommend Pearle Vision Wilmington! A++++++++++++++++++
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December 2023 by Frank Scalteto
Staff is rude and disrespectful, they act like they’re doing you a favor. They have mandatory lessons for using lenses that cost $150; however, the doctors are rarely there and classes are limited. You can’t pick up the lenses without the class. I canceled my order and I’m going elsewhere.
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October 2023 by P Cargill
Any time I have gone to Pearle Vision in Wilmington, Ma the customer service is great. They are courteous and attentive. Eva is the best!
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September 2023 by Donna Diraffaele
Best service all the care team goes above and beyond what you can expect. I would never go anywhere else for service.
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August 2023 by Kevin Malfy
well I found if u go to eye buy direct the glasses I paid over 400 with insurance was now 50 bucks I got sunglasses and regular 150 best glasses ever got
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August 2023 by Bob Consorti
Not a good impression. Jose quoted $748 for a single frame and lenses and after insurance $561.My insurance forms show the price is supposed to be a lot lower... $230.Stear clear if you don't like to be scammed.*** Edit for a reply to the owners message:Jose made NO ATTEMPT to calculate the insurance allowance, the sheet I had which I verified with Target Optical when I went there to get my glasses showed I had a $130 allowance on the frames with an additional 20% off over $130. And clearly listed out the co-pays for the various options.He simply took 25% off list price and said that was what my insurance was even though I had printed proof of the correct discounts.I ended up getting a better frame and a warranty from Target optical for about $300.Jose was either an idiot and didn't know how to look up the insurance info (which I gave him and they took a photocopy of) or was purposefully scamming me for increased profit.I'm guessing the 2nd is true.So again, no I will never step foot in your store again and nobody from my family will either.You literally tried to scam an informed and insured consumer.
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June 2023 by Terri R.
The staff is excellent. My dog somehow got a hold of my glasses during the night and chewed up the left side thoroughly. Even though I was not a patient of theirs since I recently moved to the area, they were able to match up my prescription and get me into a new pair within minutes.
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May 2023 by Duésia Esteves
Great service by Dr. Russo and the team!
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April 2023 by Mary McDonough
Exam was thorough and all ?s answered. Connie Ryan has helped me before and was fantastic to work with. Will return because she’s excellent at her job! Thank you!
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April 2023 by Wendling C.
Connie was generous with her time and expertise in helping find glasses that looked great on my elderly mom and fit her well. We wandered next door to pick out greeting cards in the time it took her to make the glasses. And voilà, our mission was accomplished. Thank you Connie!
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March 2023 by Shannon Maguire
This past week I had my first appointment at Pearle Vision after having to switch eye doctors. Dr. Alex Russakovsky is the first eye doctor I have had that took the time during our appointment to give a thorough exam & answer all of my outstanding questions. She was kind & knowledgeable as were the rest of the staff. Highly recommend!
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March 2023 by Kristine C.
Dr's are excellent and professional. Second time dealing with rude, dismissive and unprofessional associate. I would not recommend this establishment.
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February 2023 by Sheridan Spinney
I was actually heading into the dollar tree next door. My very handsome husband stopped in here on a whim. He has a pair of RayBan eye glasses & the exact same glasses as Sunglasses. He has been trying to find a screw to repair his RayBan sunglasses for months!!! So much so that every time I grab a pair of MY sunglasses, they only have 1 arm!!! (He's lucky he is so gorgeous) He stopped in & explained that the sunglasses were missing an arm & couldn't find the right size screw. He was wearing his eyeglasses to show the style. She said it was an easy fix & to bring the sunglasses next time. He said the sunglasses were in the car & he'd go grab them. This absolutely wonderful woman asked for the eyeglasses off his face so she could clean them & tighten the screws while he got the sunglasses from the car!!! What an absolute doll!! He brought in the sunglasses & she replaced the missing screw making him & I both so super thankful! This wonderful woman replaced the missing screw, tightened all the screws & cleaned both pairs of glasses for $0. Thank you so much!!! There should be more people like you & more businesses run this way!!! *My only question now is, "May I stop in with all of my 1 armed sunglasses for replacement screws?" ?