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“I've been going to Spartan for a few years now. Actually both myself and my husband take our vehicles there. It's the first place that I don't feel taken advantage of because I'm a woman. I had my brakes done there a year and a half ago. They said I didn't need to do the back brakes at this point...nice they didn't push it on me. Well time for the rear brakes so I dropped off my car and they called back saying both front and rear brakes needed replacing. I was like what?? The mechanic was just telling me that this and that needed replacing and it could be how I wa driving....ummm no. Something wasn't right so I asked to speak to the manager and Josh called me back within half an hour. He said I agree with you....brakes shouldn't need replacing in 14 thousand miles. He's going to do them again with no parts charge and minimal labor charge. Even though the warranty is only for a year. To me that is GREAT customer service and I greatly appreciated it! Thank you Josh! It's hard to find a good place to fix your car where they don't rob you blind! Greatly appreciated! May God bless you all!”
“Good place for tires ! Friendly and knowledgeable service. Bill, who does inspections , is a wealth of knowledge and a great problem solver. He always has a solution to get issues solved . Very helpful!”
“Had some work done at lia recently on my old Tacoma since my regular mechanic was on vacation. was done on time and as quoted. Dave Greenlaw in the service department was super helpful and was able to discuss repairs in a comprehensive and congenial manner.”
“Jeff the manager always has been more than fair and has been great with helping me out with any issues I might have on all of my cars’ I’ve ever owned and his staff are good guys’ . Jeff has done favors for me more than once and he’s very appreciated . Anything from my 1986 mustang to my 2000 jeep, to my families 2016 Ford Edge—and today picking up my 90” Celica , he does it all and is always good work.”
“Ryan was very polite, knowledgeable, patient and enthusiastic throughout the process of me buying a used f150. Even went out of his way to help me get the truck registered out of state!”
“Although several of the previous reviews mentioned rude remarks and poor attitudes my experience was much different. The lady in the office, Anna and I were talking while my vehicle was being inspected and she seemed very nice and great to talk with. Although my vehicle failed inspection, Joe and Anna took the time to explain why and were very kind during the process.”
“I stopped for directions to Delmore Circle, Richard took time from his work and made sure where it was. He found directions on his phone and pinpointed me in the right direction. I can,t thank him enough. He didn,t know me and he could have easily said he had no idea, but he went out of his way to help me. a true gentleman, easy to see why he,s been in business for so many years. I wish I lived closer to Wilbraham I would be a steady customer. Thank You Richard, you made my day. Sincerely Tom Macaluso a connecticut resident”
“Went in for new tires and an oil change on my Jeep. Since my lug nuts were being difficult and a few unexpected parts had to be delivered, the service took longer than I expected but Steve in the office was great and very personable. He kept me updated each step of the way even though the shop was busy on the day I was there. I liked that you could schedule an appointment right online and the pricing seemed fair, so I anticipate using Monro again for future maintenance.”
“Had a great truck buying experience. Very knowledgeable and friendly staff. Damio was great helping through the whole process. Definitely the best place I've been to buy a vehicle.”
“Mike Binett was great! He showed me the options I was looking for, explained the differences and did not pressure me into making a decision. He was helpful in helping me set up the car with the settings I wanted. I highly recommend him!”
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“Really awesome experience! I own a local repair shop but needed a service that we don’t provide. When I asked around about who could help me, the resounding answer was “Ken’s Auto!!”
The staff was incredibly polite and helpful. I was also able to get right in and out which was really convenient.
Thanks to the whole crew over at Ken’s!!”