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November 2023 by Brian
My 2022 Equinox konked out in the middle of a busy state highway with only about 18k miles, and only 1-1/2 years old. It was in your shop for nearly two weeks, I was told due to the auto workers strike. I know you couldn't control that, but what was really frustrating was that you had no loaner cars available. I was told you guys would call when one became available, but I never got that call. I must have called three or four times to ask about it, with no luck. I believe part of my warranty is that I was supposed to get a loaner. It was a huge inconvenience not having a car for 12 days.
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September 2023 by Casey Collins
Brian, in the service department is always super helpful and explains what I need and why. The appointment was efficient and got me on my way quickly.
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August 2023 by Rebecca Jurgela
The finance manager, Joel, was exceptional! I have never dealt with a more competent person in finance. He explained everything to be in terms that were easy to understand and never pressured a thing. I have never had a more easy or pleasant car buying experience. He is an asset to this dealership.
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August 2023 by Melissa J
Went here after my mechanic couldn't find the issue with my car. I usually stay away from dealers bc they never have an open spot and they usually charge a fortune.Surprisingly, they had an open spot for service with the week, I brought it in- they assessed it and quickly called me to tell me what was wrong. Gave me options for parts and had it ready later on that day. It was quick, easy, and didn't cost me a fortune.Nick, the person I dropped the car off with, was very good. Clear, quick communication, which I appreciate bc sometimes you get the run around for cost, when the car will be ready, etc...but this time it was all very clear. My car was actually fixed with no issues either.It was one of my first good experiences with a dealer and will be taking my car here again. (Though not soon, hopefully!)
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August 2023 by brian winb
I went there on a Thursday afternoon, I was greeted , I stated that I needed a new water pump, they asked me if I been there before in which I said yes , took my info walk away and came back with another person. I was told they do ot like working on cars that old because of past issues with people but since I have been there in the past they will do it. (my car is older but does not have a lot miles for today cars and I take care of it). said they can't do it till Monday, I said fine. gave me a price. I called them Friday saying I also want a new pulley. they called back and verified it is the water pump, we'll get a new pulley and recommend a new belt. I said yes, I know it shoud be replaced anyways. Had my car back Monday afternoon purring like a kitty. They were extremely nice and had it back as promised. Great work and Great people.
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August 2023 by Diane Houghton
We had another amazing experience working with Will. He walked us through everything with our new lease and got us into our new car quickly. Everyone at the dealership is wonderful.
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July 2023 by stephen potter
They fixed my problem (dead animal smell) and picked me up to get my car as I did not have a ride. That's great customer service. One of the many reasons we still have the cars we purchased there serviced there.
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June 2023 by Sam Doyle
I appreciated the fast availability to take my car in and get it checked. I dropped my vehicle off the night before and received a call first thing the next morning that they have my vehicle and they wanted to reiterate what was previously discussed as the issue. Love that I received a phone call for every step of the process with accurate pricing! Always a pleasure to work with McLaughlin.
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June 2023 by Dave Kelley
I won’t comment on their sales department because I never bought a vehicle from them (and never will). I did have a lot problems with their service department recently however. Rude staff answering the phones in the service department. Never found any problems after keeping my vehicle 9 days. Just a bill for a couple hundred bucks for a test drive or two? How about scanning the computer and figuring it out? According to my local mechanic there were several codes in the history of the computer which is why it ended up there. They didn’t want to talk about the computer codes though. They just want to be rude right Nick?
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May 2023 by Maddy Rose
Love this place! They are wonderful, very helpful and understanding. My boyfriend and I each just bought a car from here. Will, Joel and Dave helped us so much, and made buying a car fun and way less stressful. Awesome experience!
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May 2023 by George Silveira
I had a great experience, staff is very knowledgeable and a pleasure to deal with. No haggling they give you a fair deal the first time and do not pressure you in anyway. They should be a model for other dealerships to follow. Couldn’t be more satisfied and a customer for life.
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May 2023 by Bohn Media
Dave Seckinger was great. He took my order for a Chevy Bolt in October, and honored his promise to sell the vehicle at MSRP. The transaction was super easy, and Dave put together an extremely fair deal. Thanks to Dave and McLaughlin Chevrolet.
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May 2023 by Jimmy Lau
The service associate Kevin and the staff was nothing short of being helpful. Kevin called me everyday and updated me about the issue of my suv. He took time to contact my secondary warranty and deal with them.I would highly recommend this dealership/ service to anybody.
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March 2023 by Kevin
The experience was personal, honest, and straightforward. The employees from the sales team to finance to the GM were all happy to assist and answer any and all questions. There was no high-pressure sales tactics. Not only will I recommend this dealership, I have been, and will continue to do so. I will return as a customer for sure. There are not better people in this business. I was not treated as a sale on a spreadsheet, but a person. That is what every customer wants.
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February 2023 by Loz M.
McLaughlin Chevrolet is fantastic!! The customer service provided is outstanding from the .moment you walk in the door through filling out the tedious financial paperwork! The staff is excellent and the overall experience is off the charts! We are customers for life!!