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August 2024 by Anthony Lisboa
Very pleasant sales people
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August 2024 by Ladiasha Greene
Horrible car buying experience, if you are a female/mother with no real male help on buying a car, I don't recommend this place at all. Alex bought a 2012 Black Chevy Traverse from an auction back in March 2024. I bought the car from him June 2024. In my opinion plenty of time to have the car ready for sale. I called and stated I am driving 3 hours one way, to view the vehicle. When I arrived he did not bother to test drive with me, talk to me about the car, and what it could possibly be missing before he sold it to me, gave me keys and allowed me to test drive it alone. The car was missing things and needed repairs, that he was not even aware of. Ex: a navigation disc for the navigation to work, the driver seat warmer not staying on for more than a minute and the car shakes a lot at 45mph on the highway. He said he wouldn't work on anything in the car unless I purchased it first. Gave him $600 to hold the vehicle, and it took a few days to drive back and give him the other $9000. We scheduled for me to drive the car back to him for the repairs to be done for the following week. He had my car for 3 weeks. A list of repairs was discussed. Simple things that I noticed the week I had it, like no lubrication on my brake pads (they put new brake pads in the front), slow leak tire, aux not working (no Bluetooth for music), check engine light coming on along with traction control lights, the driver seat warmer we had to argue about because he said he was not going to fix it at first. During the time of repairs he admitted he used my vehicle for personal use, driving it back and forth from the dealership to his home and added almost 100 miles when it should have been parked at his dealership for repairs, he claimed they were test driving miles..for the shaking (yet shaking still exist when I finally get the car back) While car was in his possession, he hit something and side swiped my front passenger fender and added light noticeable scratches, because the car already had minor damage he thought I wouldn't notice stating the damage was already there when I bought it. We went back and forth and exchanged photos that prove the new damage was done while my car was in his dealership for repairs. He still doesn't want to fix the passenger fender telling me all I have to do is buff it out or go through my insurance to fix it, when that falls on him so why would I have my insurance raised, or pay a deductible for cosmetic damage that falls on him. He does not want to take ownership. He said he would provide receipts of all repairs, he did not and does not; he provides you with a hand written receipt he writes up himself for you, so how am I suppose to know if he did all repairs he said? Bought tires from town fair tire, but does not want to give me receipt or info for me to go back to the tire shop and add the warranty to my tires. While having the car and repairing things, now I get the car back with other things not working like my wiper fluid not wanting to come out, defrost not working in any heat setting besides maximum of 90°F. Things that are a safety issue and were working when it passed inspection...he doesn't want to fix anything now. Keeps trying to intimidate me out of trying to use my 30 day warranty for trying to hold him accountable for the damaged fender, and the other issues that now exist. He wants me to sell him the car back, instead of doing the repairs. He has said things like, "leave me alone", "I don't want to deal with you" and "why don't you just bring me the car and get your money back and buy a car in Springfield", "you can bring it for repairs but I am not towing it back to you for calling me a liar about the fender", "stop harassing me" As a response to me trying to communicate the new issues and asking for them to be fixed and not letting him convince me that the damage on the fender or these new issues of not being able to use defrost or wiper fluid existed when I purchased the car..
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August 2024 by JP Tips401
Good honest service and good prices on there vehicles. My daughter purchased Audi Q5.
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August 2024 by Dave Billings
Best car buying experience ever !
Alex and his team at Auto Sales Express made the entire experience as stress free as possible. It's been almost 2 months since I purchased a vehicle from their dealership for my daughter's first vehicle. From the initial introduction and dealing with the staff, I was put at ease about everything. Any questions or concerns I had were answered honestly and directly. The feeling I was dealing with honest, upfront people from the beginning was what helped make the final decision to do business there easy. Every vehicle I test drove was very clean inside and out. The vehicle I ended up wanting had a few mechanical issues with brakes and air conditioning. The dealer listened to my concerns and fixed everything without any hassle, even before I signed on the dotted line ! Even after a few weeks when I had additional concerns about something new making a funny noise, Alex made sure to find the exact problem and get it fixed without any problems. I would recommend to ANYONE looking for an affordable used vehicle to visit Auto Sales Express for a honest, stress free business experience.
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July 2024 by Phil B
Very happy, looked at vehicle and was told immediately they just got it in and were going to do some maintenance. It drove well and wouldn’t have known it needed anything. They installed brakes, oil change and a belt. My friend asked if it came with a warranty and I said no one does warranties any more, to my surprise a 60 day warranty. Very low key and quite happy.
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July 2024 by Ankit Patel
They give me good advice and good service best price
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June 2024 by Inna Yermolenko
Great
I bought a car (Lexus hybrid 400,2008) from this dealer one month ago. I am very happy with his service. They meticulously prepared the car for sale: update breaking system, some sensors, change oil and filters. the interior was clean and carried. I got a one month warranty and when low pressure sign appeared, they quickly found the reason and fixed a problem with spare tire. I highly recommend him to people who are looking for used car.
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June 2024 by Joe Qi
Made their best of a bad situation. Car had unforeseen problems before inspection, Alex offered to fix everything free of charge. When time came up on the first payment, he offered to cover the charge of the payment. In the end when I decided to cancel this deal, he gave me the check for the deposit immediately and cancelled the financing. Really wish it would have worked out, 10/10 would recommend.
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June 2024 by Sadie Carey
Picked up a sleek BMW from here, and the experience was awesome. No pressure at all! The transaction was easy, fast, and totally hassle-free. ??
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June 2024 by Michelle Farmer
Yuriy was fantastic in helping me acquire my BMW X3! The car exceeded my expectations.. Highly satisfied!
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May 2024 by Edward Gilson
My experience was wonderful!! Easy and fast transaction from the beginning to the end!
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March 2024 by Jonathan Gaskill
No pressure sales, very friendly. Very helpful with Rhode Island out of state purchase. VIN Check was done and delivered to my door an hour from the store. Easiest car purchase ever!
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February 2024 by Tyler Caldwell
Alex was awesome! Made everything super easy, wasn’t pushy, and proviuded the best service! 10/10, recommend.
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January 2024 by Chris Greeley
No sales pressure. Everyone at the dealership was pleasant and professional. I purchased a used Audi Q7 S line. Upon its sale, the vehicle was detailed, new inspection , new synthetic oil change, the dealer took care of title and registration, and delivered the vehicle to my house for a hassle-free transaction. The dealership has a great selection of quality foreign used cars. I am happy with my purchase and the willingness of the dealer to answer every question I had. Based on my experience elsewhere, these guys have earned five stars.
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December 2023 by Alex Fitzgerald
Quality cars and outstanding quality of customer service. I never felt pressured. Eugene is respectful, courteous, and polite. Very much recommend them to all.
