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September 2024 by Bernard Macfarland Sr
The technician was excellent and fast.
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September 2024 by Alex C
Cancel appointments without notice. Customer service straight out lie about inventory and appointment availability. You can never get a hold of them on the phone.
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July 2024 by J
Horrible service. Absolutely horrible they say they have nothing in stock, but they just don’t wanna do anything that isn’t a windshield because they don’t make any money. They said they couldn’t get my glass for four days, I call someone down the street and they have it in stock and to come the next morning. They also said Safelite Doesn’t repair side windows because they don’t make any money so they will push off your appointment until you finally find another person. Horrible service don’t ever use them
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July 2024 by Ariana B
Enrique was amazing, he got the job done quickly and efficiently!
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June 2024 by Siobhan O'Neill
If I could give 0 stars I would. This Safelite location put the wrong windshield on my car, did not set it flush in the correct space leaving gaps and damaged the moldings and clips around my windshield. All of these parts now require full replacements. My vehicle is brand new, was in perfect condition until this. The techs working there are downright neglectful and don’t have experience. Safelite as a whole is a monopoly and seeks to push out cars as quickly as possible, regardless of the quality of service they’re supposed to provide. When I brought my car back in for the store manager to look at, I noticed another customer complaining about issues with their windshield - clearly it’s a trend. Dealing with Safelite customer service was a nightmare, they gave me the runaround for weeks. Now an entire month later, my car is finally getting repaired at a small local shop. Avoid Safelite, especially this location.
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June 2024 by Madison W
I have been here twice everytime it’s smooth and easy! Customer service is great the techs even fixed my rearview mirror! Highly recommend this location
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March 2024 by shelley nunes
This is the second time I are had service there. The staff and technicians extremely friendly and very accommodating. I always have a fabulous experience when I have had any work done there. I highly recommend this repair shop ??
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March 2024 by Brady
Took my car here and they replaced my windshield. None of my warning systems I my car work. Tried calling so many times but their phone system doesn't alliw.you to speak to a live person. Giving 2 stars because that sucks
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February 2024 by Debra Courtney
They are nice but if you don’t have the internet that’s the only way to get an appointment
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November 2023 by Jeff Bell
Update.I’m adding another 2 stars because SafeLite did the right thing. SafeLite replaced the windshield they originally installed incorrectly with a proper OEM piece of glass, paid the bill for the electric damage the dealer repaired ($2,400), and paid for the full detail of the interior ($400).The two added stars are for their good customer service and proof they do back their work fully.If I could leave zero stars i would!!! Replaced a windshield on my wife’s 2022 Jeep grand Cherokee. Jeep is only 2 years old and the entire electric system is shot! So far the repair bill is $4,000 and still counting. They used an after market windshield which they replaced 2 weeks ago. In addition the windshield leaked which enabled water to get into the electrical system, shorting out wiring. Car would run and doors wouldn’t lock or unlock. Even after the repair the car will never be right. Was a great car to and now it’s ruined. With new car costs so high it’s now 25 % to replace it so we see screwed. Safelite is terrible. Don’t use them!!
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October 2023 by Azalyah David-Barbosa
Had them come to my campus because First appointment around, they didn’t have the correct part for it and I wasted my time going there and waiting only to be told they can’t fix my windshield. Then they reschedule again because of whatever reason. They said the person would call me before they arrive. The person who did my car was Odane. They reassured me so many times that he would call me but I never got a call. The appointment was suppose to be between 12-5, and at 5 he still wasn’t here. Tried to call safelite but they close at 5pm as well. I live on campus but it’s a building down the street, which I know he would get lost, so I was expecting to guide him to where it was suppose to be. I received an email saying that my service was complete so I went back to where my car was parked and the windshield was fixed…‘ very confused as to how he got there and why I was notified when he arrived and stressed out because the appointments have changed so many times. Just very unprofessional and I’m tired of working with the Weymouth location specifically. Also, I have a stuffed animal hanging off the mirror and found it off my mirror and the piece that hooked it to the top was gone because it was yanked off from the doll itself so I can’t even hook it back on…. Thanks Odane!! Let’s see if the glass they put on my windshield actually does it’s job or cracks.
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August 2023 by Alex Mathews
I would give 0 stars if it was possible. And shame on me for not reading other reviews first... I showed up THREE separate times and EACH time I was told that the wrong part was ordered. I had asked specifically if they had my VIN (yes) and if the VIN could tell exactly which part they would need (yes). The last time I was in there, I overheard the manager telling the receptionist that she had ordered the wrong part [at least] twice, and couldn't explain why she re-ordered the wrong part a second time. I was also told that due to the sensors in my vehicle, I needed to be there in person (also false). It was only a rain sensor, so a mobile repair was possible. When I called to cancel my mobile repair because I had scheduled with Master Glass in Weymouth, I asked to speak to the manager to give feedback -- the receptionist answered and told me she would handle it. It's clear that their roll-up into Belron (massive global auto glass co) has creative some massive issues with quality control, and this is apparent through ALL of their online reviews, and other people I've spoken with. Also, they bought out MAPFRE's claims call centers, so if that's your insurance, guess who you'll be referred to first? Avoid like the plague.
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June 2023 by Ben Stratton
The staff is friendly and helpful. They replaced my windshield quickly and efficiently.
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April 2023 by Jim Nidositko
Avoid this location, especially if you own an FJ Cruiser. This shop incorrectly attached the top windshield trim on my FJ -- TWICE, making the same lazy error both times, so the trim piece came flying off on the highway. They neglected to replace the body mounted clips that come with the replacement trim piece. Go to the Quincy location instead. The Quincy technician who handled the third trim replacement was friendly, competent, and efficient. The trim he replaced is holding fast at high speeds like it is brand new, like it should.
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April 2023 by bob bobf
Safelight does one thing, fix windshields, and they couldn’t even do that properly. The craftsmanship was so poor it forced me to sign into google to give a review. Something I’ve never done. If I could leave a negative star I would. Stay clear!
