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November 2023 by Diane Callahan
Oh ya your agents are so fantastic I couldn't even get a real quote
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September 2022 by Gillian Cazzoli
I had a horrible experience with Donna Dietzal as my agent -- I was told an initial premium cost and that I would get an additional discount if I paid it in full. A month later I get a bill and see my premium increased by $1500 without any notification. After calling Donna, she says it was due to my nondisclosure of two accidents -- which I have EMAILED PROOF of sending to her. She tried to gaslight me and said I never told her despite me reading the email exchange word for word. So it was either gross incompetence on her part or fraud, either way I would hesitate to do business with this company. I found coverage for $1400 less doing it myself online.I have no proof of this next incident, but I had illegal charges on my debit card a few days after emailing her my debit card information. I have since cancelled it. Do what you will with this information!
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June 2021 by Jay Peckham
Thank you Barbara for helping me with my insurance policy!
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November 2020 by Airyaman H
Very unfortunately, I had very bad experience with this agency for my Auto policy. There was misinformation and misrepresentation, as I tried to get some explanation from the manager Barbara, she was extremely rude, disrespectful and unprofessional. As I invited her to calm down and talk to me and provide some explanation/information, she was yelling and shouting even more. I contacted the main insurance carrier company to see what's going on. They informed me my car never had coverage even though I made payments towards my premium. it was shocking to me! I was happy with the previous insurance agent, Bob and Kelly before Kaplansky took over. Kaplansky unfortunately really dropped the ball, they couldn't even get one simple bill amount right. What I received from my insurance carrier was much less than what Kaplansky asked me to pay for the same Auto policy and same period of time, I have been with my insurance company for years but since kaplansky got involved as an agent, things have been terrible!
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November 2020 by Sharlene Hansen
The agents that work at Kaplansky are fantastic! Quick to respond and happy to assist with what the customer's needs are! I highly recommend this agency to anyone looking to navigate their insurance needs.
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October 2020 by Austin H.
Very unfortunately, I had a very bad experience with this agency for my Auto policy. There was misinformation and misrepresentation, as I tried to get some explanation from the manager Barbara, she was extremely rude, disrespectful, and unprofessional. As I invited her to calm down and talk to me and provide some explanation/information, she was yelling and shouting even more. I contacted the main insurance carrier company to see what's going on. They informed me my car never had coverage even though I made payments towards my premium. it was shocking to me! I was happy with the previous insurance agent, Bob and Kelly before Kaplansky took over. Kaplansky unfortunately really dropped the ball, they couldn't even get one simple bill amount right. What I received from my insurance carrier was much less than what Kaplansky asked me to pay for the same Auto policy and the same period of time, I have been with my insurance company for years but since Kaplansky got involved as an agent, things have been terrible!
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October 2020 by A A.
Very unfortunately, I had a very bad experience with this agency for my Auto policy. There was misinformation and misrepresentation, as I tried to get some explanation from the manager Barbara, she was extremely rude, disrespectful, and unprofessional. As I invited her to calm down and talk to me and provide some explanation/information, she was yelling and shouting even more. I contacted the main insurance carrier company to see what's going on. They informed me my car never had coverage even though I made payments towards my premium. it was shocking to me! I was happy with the previous insurance agent, Bob and Kelly before Kaplansky took over. Kaplansky unfortunately really dropped the ball, they couldn't even get one simple bill amount right. What I received from my insurance carrier was much less than what Kaplansky asked me to pay for the same Auto policy and the same period of time, I have been with my insurance company for years but since Kaplansky got involved as an agent, things have been terrible!
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January 2020 by Sharlene H.
This agency is wonderful! They are always so helpful and responsive. I have dealt a number of times with Chris, who gets it done and is truly a pleasure to work with. In my experience, the agents working in the Weymouth office have fantastic customer service skills and take care of requests effortlessly and efficiently. I absolutely recommend!
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April 2019 by Kim H.
I have never met the most rude people in my life. As a business that has MULTIPLE competitors around the area they do certainly lack CUSTOMER service. So thankfully there are plenty of other insurance companies Around that I can go to. My father had a business insurance through them. That was canceled because of "non-payment" after he had updated his banking account. They MOVED offices so he had no idea how to contact them. They billed him with a WRONG address & said it was our fault we did not update the address, when we never even provided them with that address to begin with. Barbra was who we spoke to. She gave nothing but ATTITUDE. We were told we must provide full payment for "non-payment" that was not even our fault. I wonder why we never so even got a phone call about this nor an email? But all we got were "mail sent to an wrong address". None the less Barbra Von George needs an attitude check & I will be writing my checks elsewhere. Note they were extremely nice & friendly when it was time to take money from you & sign those contracts