-
August 2023 by B C
The worse bank to go to is this specific location. Staff are poorly trained and not to mention, very rude. I will NEVER go to this bank location or any other Eastern bank and I hope you don’t as well! Lost a long time customer, never again!
-
April 2023 by Rob Adams
I have been banking here for years. Excellent customer service and ATM available to customers 24/7.
-
May 2022 by Alb Thimimitko
Thinking you go to solve a problem but many other problems plus will open up to you in that branch because those employees are not qualified to solve other problems. Avoid this branch and find another one with really smart and qualified employees.
-
September 2021 by Alex P
Worst bank I've had experience with.
-
July 2021 by A M
My mom passed and had an account with Eastern bank. I've been fighting with them since the end of April to get Eastern to cooperate with the probate court and estate. She opened her account decades ago, so when they told me to send the death certificate and probate documents to the branch she opened her account with I couldn't, as that branch closed in the late 2000s. This took more than two weeks to resolve. Eventually I was told to send documents over to this branch in Weymouth MA. All the documents they wanted, as well as a voided check and instructions of what to do with my mother's account were sent the day I finally got told what branch to send her stuff to. I sent this via certified mail and they received it June 7th according to USPS. They have neither transferred the funds to the estate account, contacted my lawyer or I, or even sent back the probate documents in the press addressed and stamped envelope. Their phone system is clunky. I am close to getting my probate lawyer more directly involved with this, because it's now been two full months. None of her other banks have been this difficult to deal with. At this point Eastern Bank is one of the only reasons we can't settle her estate.If you have an elderly parent with an account at this bank, please convince them for your sanity to either add you to their account or move their funds somewhere else. Dealing with this level of Kafkaesque beaurocracy is not worth it, especially when you're grieving your dead mother.
-
November 2020 by Jack Danubes
The bank closes well before 5:00.Either lazy tellers who close up early, or false hours posted. I understand you want to get out of work earlier, get a new job! Find one that lets you out earlier !
-
November 2020 by Tony A
Worst bank I've had experience with.
-
May 2019 by frank b
this is the worst ran lending institution i've ever seen. do yourself a favor find somebody else.
-
October 2017 by Warren C.
I had a clerical issue /complaint with this bank and they responded! Read response here: __________________________________________________ 10/3/2017 Warren, I'm sorry to hear that our customer service fell short here. Please consider sending us an email with your full contact information to socialwebteam@easternban... so we can learn more about what happened and help. Thank you, Ranelle Eastern Bank Sr. Marketing & PR Coordinator __________________________________________________ Good for them!! Problem solved.
