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February 2024 by Gene Ellis
Got here as the teller closed the bank for lunch. She said she would be back at 1:30 and was still not back at 1:45. I'll have to deposit my money at a different bank I guess
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December 2023 by Angela Santiago
I've gone to this locations for years. Before covid, it was an OK location. Since Covid, it's clear they are having trouble keeping people. The teller rather than helping people at the desk was trying to get people to use the ATM instead. I didn't need to use the ATM, and I told her I need to speak to a manager. The manager was busy but I was waiting patiently. Then I was told to use an app for what I needed. The only reason I came to this branch was because I was told by the customer rep on the phone that I needed to talk to manager at a physical bank to fix the problem. In the end issue was resolved in less than 5 min.I would rather get help from a person than an app. I would rather get the help that I need rather than what's convenient for customer reps at the bank. Citizens, like many bussiness, is making things harder on customers and their employees. If you can go to a real citizens bank than the ones in Stop and Shop. They seem to be better set up to help you.
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November 2023 by Cory England
Always closed for no apparent reason. Twice now I have been on shortly before 5 and the bank had closed early. Today I camped at 1pm and there was a sign that the branch was ATM only today with no further explanation.
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July 2023 by Phil Mann
Worst customer experience. They lost my business.
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September 2022 by Colin
Lauren helped me open a business checking account and it was a perfect experience.
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May 2022 by Kyle Parks-Damon
Nobody will give you a roll of quarters these days--the teller here did!
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May 2021 by Ian Collagan
Horrible customer service. I asked 5 times to review the past 30 days of transactions on account and the teller refused. In all transparency I swore twice after 20+ minutes of refusal to assist me over the phone and was hung up on with no resolution.
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March 2021 by adam sami
worst branch ever They did not cash my personal check because the out from cash i will switch to different bank
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October 2020 by Dani Clare
I orderwd
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September 2020 by Tiago Franco
They did not cash the check of my client for no reason, this bank is continue to be the worse of mass, i won't accept that bank check and do not waste your time to cash your check, i am glad i don't have account with that bank.
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June 2020 by aTrusted Servant
Thank you two ladies, Bri and Zil! They got our backs over there in the East weymouth at the stop and shop branch...even if we, the customers, act like stressed out little babies at first. Sorry again ladies and thank you so much! You're amazing. You two deserve a raise!
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March 2020 by Lawrence Miranda
Branch w/ ATM. Very helpful and professional staff.
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February 2020 by forever focused89
Ya im happy i got a bank account but thanks for holding hundreds of my money for 6 days...that really helped...ya
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September 2019 by Danielle Perry
Thank you two ladies, Bri and Zil! They got our backs over there in the East weymouth at the stop and shop branch...even if we, the customers, act like stressed out little babies at first. Sorry again ladies and thank you so much! You're amazing. You two deserve a raise!
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April 2019 by Marykate Gibson
Horrible customer service. The manager was extremely rude to me when I was trying to cash a check. He tried to hand me off to another employee and said “take care of her so we can get rid of her†I have never been treated so horribly at a bank in my life. If I could give 0 stars I would.
