Rockland Trust Bank's Westwood branch is known for its exceptional customer service. Reviews highlight the outstanding support provided by staff, particularly Lucia “Lucy” Ferrara, who is described as professional, patient, and genuinely caring. Customers appreciate her thorough approach, as she not only assists with transactions but also ensures they understand the banking process, including setting up online accounts and linking other banks. The staff is consistently noted for being courteous and respectful, creating a welcoming atmosphere. Overall, Rockland Trust Bank is recognized for its commitment to providing a smooth and stress-free banking experience, making it a top choice for customers in the area.
I love the staff at Westwood. They are courteous and always treat me with a lot of respect. I’ve been lucky to have James serves me in many occasions and he’s always patient and takes time to listen to me. Always very respectful.Awesome services at the Westwood branch! 5 stars.
July 2023
Awesome bank !! Love all the folks working at my branch. Friendly and knowledgeable.
August 2021
joe Ciabattoni saved my day! Had an urgent notary need and bank advice and he helped! Really great customer service! Local feel!
