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“Great communication. Although I needed residential service and safety NetAccess provides commercial applications, Ashley was helpful and incredibly fast helping me find an ISP provider.”
“Very good customer service and technical support. Had issue restoring contacts and resolved directly with shop next day. Received follow -up with phone calls to complete iPad promotion -overall great shop will return !!”
“Verizon staff is extremely helpful. Christivannah helped my wife, daughter and myself different times for upgrade and account issues. I prefer this store because they are polite and professional.”
“Ask for the Manager Junaid. Very knowledgeable, kind and courteous! He took the time to answer all my questions and concerns! This store is by far the best experience I have encountered compared to the other verizon stores I have visited. 10/10 highly recommended!”
“The manager Steven and his co-worker Junaid went above and beyond to solve the problems I was having with AT&T. I am 67 years and do not like change, especially at my age. They answered all the questions and concerns I had. The transition was fast, efficient and transparent. 10/10 customer service. I highly recommend this store!”
“Customer service was great! Friendly staff my mother needed a new phone and didn't want another iPhone she ended up getting the new Motorola mobile phone she happy with it! They T-mobile guy help set everything up and would recommend coming here!”
“The people at Norwood Light & Broadband are very helpful. They helped me schedule the electric and cable installation for my new apartment. I would highly recommend it!!”
“When in today to have 3 lines that I transferred over from a different provider fixed because esim needed to be activated. No complaints what so ever. Customer service was great.”
“I recently went to pick up my internet equipment in-store, and I had a great experience. I met David during the visit, and he was incredibly helpful and friendly. He made sure I had all the information I needed and even took the time to answer my questions. David's customer service was top-notch, and I left the store feeling confident about my new internet plan. Highly recommend this location for in-store pickups!”
“Marlena is the best of the best! She resolved an issue with my phone, and went above and beyond to ensure my new service was up and running. She was kind, patient, and extremely professional. Marlena demonstrates what exemplary customer service should look like. ????????????”
“Thanks to Gladys for the good customer service SHE offers. With a smile and affable affection from Roxbury, some of the time you passed, you only know how to leave love, service and good treatment. Thank you Gladys.”
“Amazing job done by employee Javi Sanchez for somehow getting me set up with a new phone and moving all my contacts and transferring all my pictures and video to my new phone. He was so helpful. Once again thanks for your help.”
“After a nightmare with T-Mobile for the last 12 days, Estefany provided exceptional customer service. She explained everything thoroughly, was very kind and provided nothing but positivity and solutions. She was able to get my phone back up and running! I highly recommend the professionalism of this location and their mobile experts. I will be returning to add a new iPad line to my account with Estefany very soon! Thanks again!”
“I have to give this store five Stars. I received incredible service from Miciah who was able to efficiently serve two customers at a time. T-mobile is very fortunate to have a Technician of this caliber. He was courteous and friendly to everyone who walked in the door. One issue I did notice that those who were told 1 or 2 were ahead of them, left the store and came back only to find 1 or 2 still ahead. Best waiting your turn. The Techs are very good and efficient.”
“Could not get the sound on my phone to work...
Tried lots of fixes. Nothing worked.
Ryan at chestnut hill took 3 mins to fix.
Was super nice and didn't make me feel stupid or try too sell me a new phone.
Thanks, Ryan”
“My phone was literally dying because my car charger just wouldn't work. I ran into this place, and the AC was working really well
I was greeted as soon as I came in the door with a smile and asked, "How could they help me?" Michael helped me find the right chargers for my car friendly. The help and check out was quick. I don't live near the store at all. However, I will drive all the way out here just for their customer service. Ask for Michael. He knows his stuff. Thank you, Michael !!!”
“Rarely have I received such fine customer service as I got from Michael at the Chestnut Hill Verizon store. My old phone was worn out, and hard to transfer data from. He took the old and new phones from me curbside, worked on it for as long as it took, and kept me apprised of the progress until it was done.”
“Installer was professional, courteous, fast, and on-time.Account set-up was easy and all my questions were addressed.Our network and wifi connections are running fast and great!Very happy with our service!”
“I've been a Verizon customer since 2009 and hands down this is the best service I've ever received! Ty and Michelle are the absolute best. They helped me with a dreaded black screen phone and when I went back 2 days later to get a screen protector for my new cell... they remembered me. 10/10!! Thank you, Michelle & Ty!”
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“Stephen is the absolute best! The wait was an appropriate amount of time. I was then met with a smiling face. I was VERY cranky coming in to the store since I spent almost 2 hours trying to get virtual help from Xfinity with no resolution. I may have been in the store for 15-20 minutes and had everything fixed. Don’t hold the virtual help and in-person help to the same standard. Stephen is an Asst Manager so I could only imagine his professionalism and efficiency trickles down the chain. 10/10. I will now stop trying to convince my mom to switch back to Verizon because of this in person experience today.”