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8:30AM - 5:30PM
1 University Ave Suite 103, Westwood
Internet Service Providers
“Great communication. Although I needed residential service and safety NetAccess provides commercial applications, Ashley was helpful and incredibly fast helping me find an ISP provider.”
“Very good customer service and technical support. Had issue restoring contacts and resolved directly with shop next day. Received follow -up with phone calls to complete iPad promotion -overall great shop will return !!”
“Junaid and his team helped me resolve a issue that many others failed to rectify. Very pleased with the outcome. Only store i will go gokng forward!
- Customer service 10/10
-Listening 10/10”
“Verizon staff is extremely helpful. Christivannah helped my wife, daughter and myself different times for upgrade and account issues. I prefer this store because they are polite and professional.”
“I came in to upgrade the phones on my plan. It was very busy in the store due to Black Friday but Ray E was patient and very helpful. I had a great experience and felt like Ray really valued me as a customer.”
“The manager Steven and his co-worker Junaid went above and beyond to solve the problems I was having with AT&T. I am 67 years and do not like change, especially at my age. They answered all the questions and concerns I had. The transition was fast, efficient and transparent. 10/10 customer service. I highly recommend this store!”
“Vuong and Patrick were both terrifically helpful in creating a new plan at a more reasonable price! Vuong was particularly helpful and available on the day all of the equipment was installed. For me, dealing with Xfinity is generally a nightmare! Vuong and Patrick made it entirely bearable.
Thanks to you both!!!”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“I was assisted by Omar after an unpleasant experience with xfinity virtual assistant. He was knowledgeable, patient, and thorough with his support. I walked away feeling like my concerns were heard, honored, and addressed. Thank you to Omar.”
“On last visit to T-Mobile, I had multiple problems with the phone which were plaguing me. The expert who looked after me (Danielle), was very efficient and extremely encouraging and handled the problems one by one to fruition. I’m very grateful and appreciative of the excellent service that was accorded me.”
“Came in with my mom to take on some important reconfigurations of our family's phone plan--as with so many aging parent projects, it was both a mundane and sensitive mission. Carmelot (and his colleagues--they are a good team) was sensitive, patient, through, competent, professional, effective, and friendly. We walked out mission accomplished and grateful. We were there awhile and saw a number of other customers walk out with what they needed.”
“Sophia really knows her stuff and explains it well. Doesn't just tell us stuff she thinks we want to hear or say things in hopes we'll ask fewer questions. Quickest most productive visit!”
“Aly and Angel were very helpful when I visited the store to resolve an account data issue. Highly recommend visiting this store with any T-Mobile related inquiries. You will get quality and transparent service. Thank you Team.”
“My phone was literally dying because my car charger just wouldn't work. I ran into this place, and the AC was working really well
I was greeted as soon as I came in the door with a smile and asked, "How could they help me?" Michael helped me find the right chargers for my car friendly. The help and check out was quick. I don't live near the store at all. However, I will drive all the way out here just for their customer service. Ask for Michael. He knows his stuff. Thank you, Michael !!!”
“Long wait, good service. The clients waited patiently and had a look of satisfaction walking out the door. The store was uncluttered, spacious and noise free. The salesperson was talking freely to the customers when they entered the store and he did not forget their placement (who was first, second, etc.). I waited from 6 PM to 7 PM (everyone waited patiently). It's my belief that the salesperson set the tone. He was calm, friendly and personable. It was a good vibe.”
“Marlena is the best of the best! She resolved an issue with my phone, and went above and beyond to ensure my new service was up and running. She was kind, patient, and extremely professional. Marlena demonstrates what exemplary customer service should look like. ????????????”
“Yuki is excellent and professional! Verizon needs to keep her at all cost. Unfortunately, another person at the downtown store was too impatient and bored to care and messed up my order, but Yuki took the time to fix it and I'm very grateful :) 10/10”
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“I lost my survey but i wanted to rate mikey 5 stars he helped me on september 2nd. I think his name was mikey but im not sure. I was in around noon for an order for c.smith. Honestly he provided some of the best customer service i think ive ever experienced”