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August 2024 by Lidia Goodfellow
Horrible. Awaiting inspection after 3 weeks. Town says permit has not even pulled. Full propane tanks we can’t use yet and large hole in my yard. Left 4 messages and emails. No response. Town says this is typical of Amerigas. Poor service.
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June 2024 by Allen Shaw
Trying to find out why it takes over a week for a payment that is sent via a bank’s electronic bill payment system to show up on my account. Could only speak to someone in Mumbai INDIA!!!! That’s awful for a company in AMERICA!!! Lousy customer service!!!!!!!
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May 2024 by Richard Giannelli
your prices are extremely high,I pay over a dollar more per gallon than any of my neighbors, and I use it for heat, hot water and cooking, I have sent these evaluation responces back and never gotten a reply, it seems to me that you only want positive responces and not negative. I would have canceled your service if not for having major surgery and having my 94 year nold father living with me, I do look forward to canceling my service with Amerigas when this tank is empty, not only are your prices outragious but your charging me rent on a tank that is old enough to collect social security, my tank was made in 1962, you have a terrible reputation and its not getting better.
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March 2024 by Debra Rezendes
Fast delivery.
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March 2024 by Andrew Klock
Propane tank was filled promptly at my request. Very pleased with your service.
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March 2024 by Pat Capuano
Delivery on time without any stress.
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March 2024 by Linda Ferreira
I’m very pleased that this year I no longer have to wait and BEG for deliveries!!! The drivers are great here in Fairhaven, Mass (Westport office). Huge improvement from the past few years. But still extremely disappointed to not have a local office. Making phone calls to 800#, the workers (wherever they are) are clueless when asked questions. They just listen to you talk and agree but don’t keep their word or follow through with requests. Makes you wonder how knowledgeable and trained they are. Telephone services are POOR. Loss of local office is a big decline in your company. Not customer friendly or personable now. Been an AmeriGas customer for about 40 years. Miss the service your company once provided. But overall, prompt deliveries this 2023-2024 season has been an improvement over the past few years. Drivers do a great job ?
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March 2024 by Beth Awalt
Your customer service representatives are uninformed and poorly trained. The only department that has a clue is the LIHEAP Department. They have helped me when no one else has been able to, or even tried. I am so grateful for them, otherwise I would have given up and used electric heat.
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March 2024 by David Silveira
The delivery was good as always. It's the password recovery that is not good. accessing you on-line has been bad forever. You need an easier way to get on-line so I can access my account.
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March 2024 by Jim Mullen
Your representatives are hard to contact and powerless when reached. Your service isn't just bad, it's virtually non-existent. Amerigas is the single worst company I ever have dealt with, which it made its a pleasure to fire you.
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March 2024 by Carl Kubitschek
It was fine, always is… thanks
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March 2024 by Mary Halladay
The local technician and service rep (I think her name was Treasure), were AWESOME! Your overseas customer service agents were terrible. Not their fault...the training and the scripts are seriously lacking. Plus, your process for ensuring that the job was complete was terrible. There were multiple times where I had to call to schedule next steps when it should have been automatic that AmeriGas knew what needed to happen. I regret having you install two additional tanks.
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March 2024 by Deb M
Once again you are adding charges that aren’t warranted and I had ave to call many times to get it straightened out. . This is the third year.
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March 2024 by Diane Swartz
They came within a couple of days of me calling. I wasn't out of propane, but the service was excellent and I have no complaint.
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January 2024 by James Stanton
Didn't leave me a delivery ticket as I requested.
