Westport Ace Hardware is a friendly, locally owned store that is part of a global chain of over 5,000 Ace locations. Known for its helpful and knowledgeable staff, the store offers personal service and quality products, making shopping easy and convenient. Customers appreciate the availability of specific items like individual screws, bolts, and nuts, which help avoid waste from buying larger packages. While some find it slightly more expensive than big box stores like Lowe's or Home Depot, they recognize that the staff’s expertise and personalized assistance are worth the extra cost. The store is praised for its excellent customer service, with staff going above and beyond. For example, when an online order for a propane tank was placed, a staff member personally called to ensure the customer’s needs were met, offering free delivery and savings through the store’s app. Customers also highlight the store’s cleanliness and tidy appearance, though occasional loud conversations occur. Additionally, the store has provided standout service, such as diagnosing and repairing a grill side burner at a customer’s home. Overall, Westport Ace Hardware is seen as a helpful, reliable, and community-focused hardware store that values its customers’ needs.
I love this place! Small town with everything you need!! Get a caramel at the counter when you check out - they are the best :)
October 2024
Love going into ACE in Westport. The people there are always helpful but not pushy. It's certainly easier to go there than walk through a big box store to find a small item. Love that they have individual screws, bolts, nuts, etc. so I can buy 1 instead of wasting money on a large package.
September 2024
Great customer service and very knowledgeable people
