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“Forget any bad experience you’ve had at other UPS Stores, this location is a gem! I can’t say enough good things about this Newton branch. The staff are very friendly and helpful, plus they have an awesome self-scanning system that allows for Amazon returns, plus self-printing UPS labels for Zappos, Nike and any other company that sends pre-paid labels. I’m always in and out within minutes and see other customers with more complicated shipping needs being helped with ease. UPS Stores are franchises, so it’s like supporting a local business.”
“This UPS is always on point. I appreciate that no one is miserable here - on the contrary, they’re always happy to help and greet you with a smile. Dana helped us today and was great, nice and friendly and very helpful.”
“I had to come on here and give Lee and Tom an amazing review!! Lee helped me cut up flyers for my small business and was giving me really good information on the best printing options for me and took time out of his busy day to assist me. Will definitely be loyal to this store!! I appreciate them helping a small business owner like myself :) will only be using this UPS store from now on because of how great I was treated!! Thank you again!!!”
“This is a great UPS location! Everyone working here is friendly, and I was always greeted when came in even it when it was for a quick check of my mailbox. I rented a mailbox at this location for two years and I never had any issues.When I moved out of state, the lady working there offered to extend my box for a month for free, and willing to ship any letter I may get during the transition. I am very pleased with the service I got.”
“Excellent staff and very quick service. My relatives always complain about the pain of shipping items and returning items so I used to avoid both as much as possible. Then I came into this ups for a return earlier this year and I was blown away by how friendly and quick it was. In town FedEx is 20 mins at counter apparently, but this was in and out in under 3 mins for shipping past week. Glad for this option!!”
“I went to the store for a complicated project to ship several pieces of furniture--family heirlooms--across the country. Anand and his team did a great job figuring out how to pack them safely and efficiently.”
“Beyond excellent customer service. The gentleman working the counter was kind, beyond helpful, personable and patient. I watched him go go above and beyond for another customer in the sort of way that made it clear this was nothing out of the ordinary. Wonderful experience.”
“For years, this store has been my go-to place to ship.
The staff there are always helpful, friendly, and efficient! It's a pleasure to do business there. And everything I ship arrives as scheduled.”
“Mike is very personable and service oriented. I've shipped many items from this shop over the years and it's always a pleasant experience. A few times, he's helped me to decide that item X was simply not worth shipping. Two thumbs up!”
10AM - 6PM
101 Great Rd, Bedford
Mailbox Centers
“I'm very happy to pay a few dollars extra for the packing and shipping guarantee and the cheerful expertise of the UPS Store workers!
Update: another package of heirlooms sent worry-free with the help of Jeff and especially Julia!”
“I had the best experience while using this store. I shipped a small package that contained important documents. When it didn't arrive to its destination in a timely manner, I contacted the store. Victor assisted me in tracking the package, calling the destination location, and filing a lost package claim ahead of schedule, just in case. Victor stayed in touch with me on the status of the package, and as luck would have it, the package arrived safe and sound! Without his help, I don't think the outcome would have had such a happy ending!! Thank you, Victor!”
“Nicholas was incredibly patient and helpful when a delivery didn’t happen asPlanned. His professionalism made a difficult situation manageable and everything worked out in the end.”
“I just went in there and experienced a manager sticking up for the young lady behind the counter who was being unjustly scolded by a rude woman and I had to come leave a review because more managers need to act like that!!!”
“I had the most wonderful experience at this UPS store. I needed to send 3 items to Australia a few weeks ago and Vincente was incredibly helpful and patient while we were trying to find a way to get it there without spending a small fortune. Vincente spent a considerable amount of time with me, looking at different options and suggesting ways to make it work. He was so friendly and helpful the whole time!! This was some of the best costumer service experiences I've ever encountered. Thank you, Vincente, for not only doing your job, but doing it VERY well.”
“Zayne was amazing! Helped me out thru the whole process and helped me wrap my luggage on a busy Sunday afternoon. Was such a bro! He's gonna do great in uni ?”
“Avoid the older blonde woman like the plague unless you want your blood to boil. Seems to get pleasure out of not listening to a word you say, offers options you clearly don't need, then continues to screw up your shipment, no matter how simple it is. I refuse to go to her station anymore. I f anyone else is working, I will wait even if I am next up. If she is the only one working, I turn around and leave. Not worth the hassle and frustration. EDIT: EVERYONE else is great.”
8:30AM - 4:30PM
396 Washington St, Wellesley Hills
Mailbox Centers
“We were taken care of very well and are grateful the store was there for us when we needed to ship our daughters entire college things back home. Good folks here.”
8AM - 1:30PM
841 Worcester St, Natick
Mailbox Centers
“Any UPS store can ship a package. Arvind Basil, the owner of the Natick UPS, cares SO much about his customers and takes the time and attention to make sure everything goes as smoothly as possible. He went above and beyond with my order and I was so appreciative. Stop by and tell Arvind I send my best.”
10AM - 5:30PM
15 Main St, Watertown
Mailbox Centers
“I wonder if all the negative reviews are from people trying to keep folks from coming here because it's actually a really good UPS store.
I've had to return Amazon packages a few times, and never had an issue. Every time I walk in, show them the code, and walk out in less than 20 seconds.
As for shipping-shipping, last time I went in was over Christmas, and I had a lot of packages for various people, and the person running the shop was extremely helpful and efficient.”
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“The store manager is wonderful. So knowledgeable, efficient, fun (and funny too...), kind and just all around helpful. I smile every time I see him at the store. What a gem.”