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“All of the tellers are super friendly and I now look forward to payday even more because I get to go say hello to them! They’ve all been super helpful for me, especially Brianna D and Lisa E, who always greet me like old friends when I walk in.”
“I wasn’t even able to open an account today but Jacob St. Pierre and Alyana B. were absolutely fantastic. They answered all my questions and were so kind and really lovely to chat!”
“Theresa MacKinnon at the Hubbardston branch was awesome to deal with. Great customer service. Answerd all of our questions. Was courteous, kind and welcoming. Made banking a pleasure!”
“Taysia from GFA in Ashburnham was such a big help with getting me a loan for a motorcycle and then also she helped me refinance my truck on top of it and she made it really easy for both loans. I definitely recommend Taysia and GFA in Ashburnham for your needs”
“I like GFA. Always helpful, nice and open-minded. I had quite a few questions that were resolved in a timely and professional manner.Saturday afternoon 1/13/2024 after 12 pm, I was late to pick up my checks. An employee (I didn't ask her name) was waiting for me knowing that I don't live in the area any more. Great customer service. Thank you”
“Webster’s is like “Cheers!” The moment you walk in they greet you and go out of their way to help you . My entire family have accounts here.My husband and I have had accounts here for over 40 years. We are happy they are part of our community. Hal & Mary Dennen”
11AM - 2PM
90 Pearson Blvd, Gardner
Banks
“Staff at TD bank Gardner MA Branch are courteous and always happy to help. I moved from Brooklyn to Gardner and found a world apart difference in the level of service. Two thumbs to the whole team and I am glad I am banking with TD for a wonderful banking experience .”
“Tellers and managers are always courteous and very helpful. I love it.A piece of advice to those that have negativity towards any place they go to, and that is change your attitude and all that you will receive is great service.”
“I've been a member of Athol Savings Bank for years and I'm glad that had decided to switch from the bank I was using and join Athol Savings Bank. I've never had a problem with them everyone who works there is professional, courteous, and helpful, they will not hesitate to help you with any of your financial needs and answer your questions. They have been around since 1867 and this bank has proven itself to be the kind of bank that is able to handle any financial situation a larger corporation bank does, but unlike a larger corporation bank they treat you as a person not just as a faceless numbers of a banking account. And just as they're logo states Athol Savings Bank is "Proud of the past, Focused on the Future," and they should be proud of they're past that became the stepping stones of the secured financial institute they are now. And based on the excellent banking service they provide you can count on with them. You know they are definitely focused on you have a good understanding of what you need for your future banking needs.”
11AM - 6PM
367 Summer St, Fitchburg
Banks
“The lobby was packed but the associates were fantastic at moving people along quickly. I asked to have statements from prior accounts printed and didn't know my prior account numbers or information. Both staff members were polite and found the information that I was looking for quickly.”
“Been a member for years and I am so grateful for their amazing customer support. I had a weird technology error where a transfer went through twice, putting my account into negative balance. I was scared after seeing this. But the super kind customer support person Areli (spelling?) helped put my mind at ease, she deserves a shoutout. She was so helpful and even called me back later to check again and confirm that the error was corrected and I didn’t need to worry. Thank you IC! ?”
“I love my bank.. Their very help and extremely nice. But their is one employee Misty McDonald she's very very rude and snotty. She never smiles and is very rude. Considering she's branch supervisor you would think she wouldn't be so rude.”
“Real humans are back! And while I had the good fortune to be working with the very competent, friendly, respectful, and knowledgeable male teller, his female coworker was just as delightful. I went into the branch stressed about the laundry list of things I needed to get done and left literally smiling, amazed at how easy and efficient the whole process was. I expected to have a hassle, based on my last non-human visit to the Gardner branch, but was very pleasantly surprised! I hear you, everyone fed up by the lack of humans in the branch. But THEY’RE BAAAAACK!!”
“Very disappointed! The employees seem to not care about any situation that’s going on. Let’s start: I called in to asked for a deferment payment on a loan based on unexpected moving expense. I been with workers credit union for over one year now and by far the worst bank to finance with. I never had a late payment and always paid on time for the last year. I went ahead and asked for an extension for only one payment for the first time “me thinking they will approve it since I been good to them and made all of my previous payments on time”. They mention they defer payments once you been with them for over one year, but that’s NOT true. You will go to hell if you ever need to request an extension with these people! They will ask for so much things that other financial institutions don’t even ask for such as: bank statements, letter for reason, notice to quit lease (which I provided), receipts of recent purchases that you made, new household lease information. The sad part is that you give them all of the tools they need to approve you, but yet they tell you..DENIED and there is nothing they can do. I will continue making the payments and extra payments now to pay it off faster.UPDATE:I let my frustration get to me at first. I spoke to Rosa on the phone and we came into a mutual agreement. Rosa called regarding my disappointment I had with the payment department and she was professional, friendly, understanding, and helpful in every way possible. Rosa listened and understood my situation and the reason why I was frustrated with the payment department. Rosa work it out with me and even though I made my payment for the month I was requesting a deferral for, she offered me two deferral payments. Even though I needed one deferral payment, she went out her way and provided more than the help I needed.I really appreciate her help and glad to say that myself and workers credit union came to a mutual agreement that benefit us both. Thank you Ross for being understanding and helpful!”
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“Meagan is extremely knowledgeable. She has helped me with multiple things including purchasing my first car and setting up my fusion account. She is very patient and kind to work with. Definitely someone I will continue to request to work with when I walk in GFA”