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November 2023 by Jim H.
Pharmacy is understaffed. Wait times in store or at drive thru is very long. I've witnessed people leaving in store and at drive thru.
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October 2023 by Colleen T.
Poor customer service. My daughter (16) got a needle stick while at work and I searched all nearby pharmacies for the medication needed. Walgreens in Westford told me they had it. and it would be filled by the next day. The clerk called me an hour later and said that they read the dosing wrong but could give me a partial fill and would order the rest. The following day I received a text saying the remainder was filled. I drove 25 minutes to pick it up and was told it would be over an hour to fill it. I asked if it could be filled and I'ld be back the next day. I called the next morning and waited 45 mins in the queue. When I spoke with a clerk I was told it would be an hour. I asked if it could be filled and I was on my way. When I arrived I was told it wasn't filled and that they couldn't fill it. Its a time sensitive medication and I asked why they didn't contact me( I was now out of the medication). The pharmacist told me they tried locating it saw Lowell had some. They sent someone up to pick it up but realized it was the wrong dosage. This was two days prior. I reiterated that I spoke with two separate clerks and know. I told her that was either poor training or poor communication on her part because I am now out of a time sensitive medication. I asked if they had any and she said that they could do a partial refill. I said I'ld take whatever they had and if they could order the rest. The pharmacist appeared to be filling my order and walked over to the counter I was standing at and didn't even look at me. She told the clerk..here's her stuff. The clerk handing me a bag with 3 pills in it. A single dose is two pills. I explained this to her and she walked over to the pharmacist and She threw in another pill and never changed any of the markings. I asked the clerk why only 3 and how many did they have. She said they had 16 pills. I asked why I couldn't get all the pills and they could order more. She handed me the bag and told me they would reach out to me later and give me an update if they could fill the script. But that I should start looking at other pharmacies that might have it. I asked her several more questions and all she kept saying was she would call me later that afternoon with an update. She dismissed me...and never called. I went back to Tewksbury CVS and consulted with them. They asked me a few questions -which Walgreens never did. And I had a new prescription ordered and the script was filled in by that afternoon. I have tried several times to file a complaint on the Walgreens website: sent one to management and it was kicked backed. I went onto their AI agent and it gave me an email address....shockingly I got an email response saying it was only a temporary address and no longer working. So I went onto Mass.gov and looked under the pharmacy oversight committee and sent it to them.
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August 2023 by Liz M.
This place seems to be breaking in some new staff, and it's not going well.A good week after the doctor called it in, I get a text message saying my prescription was "delayed". On the phone, they check and say "we don't have that in stock.""Any idea when it will be in stock? I've gotten this medication from you several times before.""No, not really- could be a week or more.""Do any other Walgreens nearby have it?""I dunno...""Can you check?""Oh um okay... uh looks like Billerica has some.""I could go drive there or...Hey do you think they'd send it to us here?""Oh um yeah...""...so...Think you could ask them?""oh okay..." (computer tapping) "ok they can get it to us by tomorrow. Come in anytime after 3pm."Me, arriving at 4:30pm the next day: "Yay, Picking up my prescription!""Oh we don't have it ready yet... still working on it... come back in 20 minutes."(I go away and come back, eating up more of my day, no other errands to do nearby)"Here it is. That'll be $200.""Hey don't you have my insurance?""What? Oh um... lemme see... oh it looks here like it tried to bill the old one.""Do you have my new one? I gave it to you a month ago. Should be on file.""No.... oh um I see it. ... ok that works"
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July 2023 by Hungry H.
Quality drop off is noticeable. Short staffed with short sighted incompetent staff in place that are condescending and uncaring. Avoid this location if possible.
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April 2023 by Mike S.
The pharmacy at this Walgreens has either gotten my prescription wrong or the date it'd be ready wrong almost every time I've used them (probably 10 plus times). They don't communicate when things will be ready, you will wait on hold for long periods if you call to find out if it's ready, and even after confirming it's ready there's a good chance it won't be when you arrive. Avoid this pharmacy.
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June 2022 by Ravi K.
I like any regular Walgreens. Certain items are quite costly hence you might want to check your Walmart app before you but it from here.
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January 2022 by Al R.
Customer service is terrible. I dont think the employees at the pharmacy counter want to work. Seeing the other reviews, I do not think they care that they have bad reviews. Go to CVS. Service can onlybe better than what you get at this store.
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September 2021 by Anna S.
Items in store are marked up significantly. If you order online for store pickup you do get a much lower price. While I was in store, the manager, an elderly lady tried her best to not have to do a price match on an item that was marked up by more than $8.00 in store. I would not recommend this store for folks that are looking for a fair price.
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May 2019 by Shirley S.
I wish I can pick "0." I miss Rite Aid! Worst customer service ever at Walgreens. We used to go to Rite Aid, and was pleased with their service. But when Walgreens bought out Rite Aid, we were forced to go to Walgreens. First example: I had to get a bowel prep medication for my dad but didn't know how to use it. I asked the pharmacist how to use it because the doctor wrote 'use as directed.' She simply said 'use as directed by your doctor.' My doctor didn't teach me how to use it, which is why I asked. All they had to do was spend the extra few minutes to teach me. At Rite Aid, they'd always teach me if I had questions. Second issue: the doctor sent in my dad's and mom's bowel prep medication on the same day. I didn't know it but 2 weeks past and closer to my mom's procedure, she went to Walgreens to get it. The person rudely said 'we don't have anything ready for you.' My mom then said 'do you have anything ready at all?' The person they said 'that's the same thing' and argued with my mom. It's not the same. She wanted to know if she had to call the doctor for it. She did call her doctor who said it was sent to the pharmacy. The technician kept claiming she checked and it wasn't there. I then checked the online system and it was exactly as I suspected. Walgreens filled it but then put it back without telling us, so they just had it on file. The staff there are really rude!
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February 2019 by sheila hulings
Great job, and so fast!
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December 2018 by Dan C.
Walgreens pharmacy is horrendous in Westford. Customer service is awful. It's like they don't even listen to you. We were forced to switch to their pharmacy when rite aid went out of business. Either the former rite aid customers get treated like second class citizens or everyone at Walgreens Does. I'm not sure but both inside store and drive thru line both equally frustrating. There used to be a few friendly and professional pharmacists there who moved over from rite aid but they didn't stay long, probably didn't enjoy the negative and unprofessional culture. Everyone we know who switched to Walgreens feels the same way. We have a family of four with some significant medical needs so the thought of switching pharmacies again is daunting but we are looking around. We called in prescription recently and when I showed up to pick it up, they said they didn't fill it because we weren't sure we wanted it because it was expensive. That's why you call in a prescription to pick it up!!!!! The pharmacist who only spoke to me with her back turned accused me of not spelling my own name correctly when I said it three different times!!! There are a million examples. Don't use this pharmacy if you don't have to. It's abysmal! Dan C. Westford, MA
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November 2018 by Dfcp D.
How I miss Rite Aid! Pharmacy only has one person for pick up/ drop off and the customer being served had a problem that took forever to solve. All the other staff members did not care about the line, except for the drive through. I almost went back to my car to go to the window, it would probably be faster! 4 people behind the counter and no help at all! So frustrating!
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August 2018 by Sean O.
Horrible customer service and insulting. We were happy with Rite Aid, but the acquisition by Walgreens changed everything. We were recently shorted on a prescription and then lectured on how the doctor did not know how to write the prescriptions and that was told that Rite Aid fraudulently filling our prescription previously because it was for 33 days instead of 30. Her solution was to fill our prescription for 16 days and short us 14 days.... of insulin. Anyone with diabetes knows how much insulin you take daily varies, but it is critical to have everyday. Horrific behavior, no common sense and no problem running up the number of times we fill the prescription so they could drive up our co-pay. Very disappointed and people should beware.
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August 2018 by Tom K.
I'd like to give zero stars. I've tried them a couple times the past few years. But they are always rude and impolite. They are so disrespectful and will say anything to get you out of the store. They don't know what they are doing in there. I thought CVS was bad. I brought all my prescriptions across the street back to CVS. You've been warned.