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October 2023 by Colleen T.
Poor customer service. My daughter (16) got a needle stick while at work and I searched all nearby pharmacies for the medication needed. Walgreens in Westford told me they had it. and it would be filled by the next day. The clerk called me an hour later and said that they read the dosing wrong but could give me a partial fill and would order the rest. The following day I received a text saying the remainder was filled. I drove 25 minutes to pick it up and was told it would be over an hour to fill it. I asked if it could be filled and I'ld be back the next day. I called the next morning and waited 45 mins in the queue. When I spoke with a clerk I was told it would be an hour. I asked if it could be filled and I was on my way. When I arrived I was told it wasn't filled and that they couldn't fill it. Its a time sensitive medication and I asked why they didn't contact me( I was now out of the medication). The pharmacist told me they tried locating it saw Lowell had some. They sent someone up to pick it up but realized it was the wrong dosage. This was two days prior. I reiterated that I spoke with two separate clerks and know. I told her that was either poor training or poor communication on her part because I am now out of a time sensitive medication. I asked if they had any and she said that they could do a partial refill. I said I'ld take whatever they had and if they could order the rest. The pharmacist appeared to be filling my order and walked over to the counter I was standing at and didn't even look at me. She told the clerk..here's her stuff. The clerk handing me a bag with 3 pills in it. A single dose is two pills. I explained this to her and she walked over to the pharmacist and She threw in another pill and never changed any of the markings. I asked the clerk why only 3 and how many did they have. She said they had 16 pills. I asked why I couldn't get all the pills and they could order more. She handed me the bag and told me they would reach out to me later and give me an update if they could fill the script. But that I should start looking at other pharmacies that might have it. I asked her several more questions and all she kept saying was she would call me later that afternoon with an update. She dismissed me...and never called. I went back to Tewksbury CVS and consulted with them. They asked me a few questions -which Walgreens never did. And I had a new prescription ordered and the script was filled in by that afternoon. I have tried several times to file a complaint on the Walgreens website: sent one to management and it was kicked backed. I went onto their AI agent and it gave me an email address....shockingly I got an email response saying it was only a temporary address and no longer working. So I went onto Mass.gov and looked under the pharmacy oversight committee and sent it to them.
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August 2023 by Liz M.
This place seems to be breaking in some new staff, and it's not going well.A good week after the doctor called it in, I get a text message saying my prescription was "delayed". On the phone, they check and say "we don't have that in stock.""Any idea when it will be in stock? I've gotten this medication from you several times before.""No, not really- could be a week or more.""Do any other Walgreens nearby have it?""I dunno...""Can you check?""Oh um okay... uh looks like Billerica has some.""I could go drive there or...Hey do you think they'd send it to us here?""Oh um yeah...""...so...Think you could ask them?""oh okay..." (computer tapping) "ok they can get it to us by tomorrow. Come in anytime after 3pm."Me, arriving at 4:30pm the next day: "Yay, Picking up my prescription!""Oh we don't have it ready yet... still working on it... come back in 20 minutes."(I go away and come back, eating up more of my day, no other errands to do nearby)"Here it is. That'll be $200.""Hey don't you have my insurance?""What? Oh um... lemme see... oh it looks here like it tried to bill the old one.""Do you have my new one? I gave it to you a month ago. Should be on file.""No.... oh um I see it. ... ok that works"
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July 2023 by Hungry H.
Quality drop off is noticeable. Short staffed with short sighted incompetent staff in place that are condescending and uncaring. Avoid this location if possible.
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April 2023 by Mike S.
The pharmacy at this Walgreens has either gotten my prescription wrong or the date it'd be ready wrong almost every time I've used them (probably 10 plus times). They don't communicate when things will be ready, you will wait on hold for long periods if you call to find out if it's ready, and even after confirming it's ready there's a good chance it won't be when you arrive. Avoid this pharmacy.
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September 2022 by Marien B.
I went twice to Westford Walgreens to get my covid booster. First time they could not give me because the vaccines were frozen. What a joke. I rescheduled and again they said they would not give me because they needed proof of my last vaccine. My husband had his shot w/o problem at a different location. They were able to verify his record even though he had his last shot at CVS. They didn't even try to be helpful. I waisted my time twice. Horrible staff. Never setting foot there again. People complain about CVS. Walgreens is far worse. Save your time and go some place else
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June 2022 by Ravi K.
I like any regular Walgreens. Certain items are quite costly hence you might want to check your Walmart app before you but it from here.
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March 2022 by Kellsey Wiltshire
great customer service. if there is an issue they are quick to tell me before I arrive to resolve it.
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January 2022 by Al R.
Customer service is terrible. I dont think the employees at the pharmacy counter want to work. Seeing the other reviews, I do not think they care that they have bad reviews. Go to CVS. Service can onlybe better than what you get at this store.
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September 2021 by Aparajita D.
Items in store are marked up significantly. If you order online for store pickup you do get a much lower price. While I was in store, the manager, an elderly lady tried her best to not have to do a price match on an item that was marked up by more than $8.00 in store. I would not recommend this store for folks that are looking for a fair price.
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September 2021 by Anna S.
Items in store are marked up significantly. If you order online for store pickup you do get a much lower price. While I was in store, the manager, an elderly lady tried her best to not have to do a price match on an item that was marked up by more than $8.00 in store. I would not recommend this store for folks that are looking for a fair price.
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August 2020 by Dover Cook
Excellent product selection and courteous staff
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July 2020 by Sam H.
Always has amazing sales! Pharmacy sometimes is off with if my order is ready but not a huge deal. It's a pharmacy, if a product doesn't go well it's not their fault so ignore some of these people purely complaining they didn't like a product!
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March 2020 by Norman F.
The Neutrogena sunblock facial ointment that I bought sent me to the urgent care (I ain't alone, read its Amazon reviews), hence I came in to return it. I bought it on 2/25/20 and today's 3/15/20, your granny cashier commented repeatedly that she wasn't sure about the return as I was too close to the return date! Can you look at the dates listed above and tell me what'd you think if you put yourself in my shoes? Worst Walgreens EVER!!
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January 2020 by d0x360
I wouldn't have even gone here but I was on vacation and it was suggested to me by a local...I should have driven the extra few miles and went to a CVS like I do at home.
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January 2020 by Joshua Rosen
Helpful pharmacy service