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August 2024 by Thomas Berkowitz
Staff could not have been more helpful and friendly. They should be training new staff.
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August 2024 by Llll CCC
Their self service Amazon return machine is great!
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August 2024 by Abhinav Singh Bisht
Awesome staff! Friendly and ready to work with you to solve problems.
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July 2024 by Robert Kelley
Had to return some heavy dumbbells from Amazon, and they were not jerks about it. Five stars.
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July 2024 by Alina B
Made an appointment for the notary days in advance. Got emails confirming the appointment and even a reminder email the morning of. We show up at our appointment time and were told that the notary had already left for the day - even though it was early afternoon and there were still several appointment slots available for later in the day. We would have understood if there was an emergency and we got a cancellation notice - but nothing!
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May 2024 by Allie Bracken
I’m a very frequent customer of this store and they are so helpful and friendly every time. Every member of the staff is great! Highly reccomend.
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May 2024 by John Granados
the best service I have ever gotten
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April 2024 by Kathryn Dennison
I wanted to send a painting, framed with glass, ~2’ x 3’ from MA to Indiana, and was concerned about breakage as well as a timely arrival. I spoke with Nathan, at the UPS counter in Westford a couple different times, he was super helpful, worked with me to minimize the cost while keeping the packaging protection adequate. The painting arrived in perfect shape at its final destination, and I am a satisfied customer. I recommend this ‘Pack and Ship Guarantee’ for anyone with similar concerns.
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March 2024 by Michele Alfond
Every time I ship an item the staff is very professional and helpful but this time I have to give a special shoutout to Sheila. Unbeknownst to me, I shipped a package to the wrong address. It came back twice and more. Sheila went above and beyond to figure out why the package wasn’t getting to the right person. Throughout the whole ordeal she always remained calm, kind and professional and made many inquiries on my behalf. It is very apparent that she truly cares about the customer and getting packages to the right spot.
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February 2024 by Ross Kass
Ease of use, location and staff are amazing there.
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December 2023 by Maxim N.
The notary was helpful.
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December 2023 by Ivandra Neves
Meet and Sheila went above and beyond with their customer service skills. Very helpful and a pleasure working with them. They are perfect examples of what a customer service professional should mimic.
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December 2023 by Angela Branch
The staff is polite, responsive, and communicative. There were multiple customers in the shop while I waited for my fax to be send. The Clerk was very communicative so I didn't have to guess what was going on with the fax.
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October 2023 by stephen eagan
Well, aside from the fact that UPS is ALWAYS on time & everything always arrives in the condition it was sent in, the customer service is above everyone else
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September 2023 by Anuj Bhatia
Good and convinient place
