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January 2024 by Patrick Sullivan
Max Mirhej was fantastic. He was patient and understanding during a difficult and frustrating process. He made the transfer to Verizon easy and seamless. He was really great and customer focused.
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January 2024 by ronald Jennings
Was told that they can’t do anything. I was told by multiple employees I can do everything on my phone on my own. I asked them what was the point of this store if you guys can’t do anything for me, he told me “we sell phones and accessories, that’s all. If you want anything done you need to go to the corporate store”
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December 2023 by Geririgged
Look it'sa Verizon store but I've had to go several times now. The fellas working are always informed, patient, and professional.
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November 2023 by Steve
We have had absolutely terrible service from Mikey Merando and Milos Relijic at the Verizon store in Westfield. Very deceptive practices and they ignore text and phone calls.We declined insurance on phones, but got billed for it. Had to call 2 different places to get it fixed.Was told that there would be a $35 activation fee per phone(3)…was okay with that. However we ended up being charged $45 per phone to have them set up - we were not made aware of these charges. Would have done the set up ourselves. Talked to Milos and was told that they would credit us the $45/phone. That was almost 2 weeks ago and we still have not seen credit.Talked us into switching our internet to Verizon. Was promised YouTube TV (with NFL package) for 2 years. This changed to 1 year…we were okay with this. Then it changed to just the NFL package…not happy at this point. We spent hours on the phone over a 4 week period and were told multiple times that our account would be escalated so we would get the NFL package. Still don’t have it.So, no credit yet and no YouTube or NFL package. Not happy, not sure where to go from here.
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September 2023 by Glenn Rokosz
When I think of excellent customer service and cellular expertise, there is only one man that comes to mind. That man is Milos Reljic. Another world class experience with one of the Titans of the industry. God bless you Milos.
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September 2023 by Mel
Brenden at Verizon in Westfield, MA was the best cell phone salesman that I’ve ever dealt with! He went above and beyond to help both me and my daughter with our phones!!! I highly highly highly recommend him!!! He’s great
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September 2023 by Johnny Rocco
Awesome staff and of course great products available. Why would you go anywhere else.. 3rd time visitor 1st time comment.. I've had great service each time with friendly staff.
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August 2023 by james rooney
Great help. Walked me through the options. Zero pressure. He is the kind of employee any business needs.
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August 2023 by David Bidwell
Waited over a half hour and no one even looked up from the desk to acknowledge i was there. After I returned my device and i was told i could not get a refund for the none working device i has only gotten there 3 days ago. I will be filing a complaint with Verizon. This store should not be doing business.
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July 2023 by Claire Guidetti
Hello,This is in reference to my 2 recent visits to your store.Such a wonderful and gracious staff. Max is wonderful ; he took the time I needed to be sure I felt confident about using the different features of an iPhone. This being my FIRST iPhone, at my age, there definitely is a learning curve, as I have owned only android phones in the past.This will be my “go to” phone store - from now on!Thank you for taking the time to read my comments.Claire GuidettiWestfield, MA
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June 2023 by Lynn LaFrance
I have nothing but compliments for the service I received at the Verizon store from Aidan. He was polite, patient, knowledgeable, and informative, without being pushy. I left with a fully functioning, new phone and a better plan more well-suited for my family that was actually less expensive. It was nice to go to a brick & mortar store that still values customer interactions and employs top-notch people to service them.
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June 2023 by Mary G Zajdel
We had associate Aiden Gilman for our purchase of our new phones. He was amazing in the knowledge of our phones and very helpful . We would recommend him highly to our family and friends . We have been loyal Verizon customers for years and very happily with the service. Great service always. Thank you ?
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May 2023 by Catherine Mclean
Kyle was very professional and easy going. I was lucky he was there today. Based on today's work interaction with Kyle - I will highly recommend this Verizon location and will return for my future needs.
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May 2023 by Jo Allen
sales rep was nice.however i explained i didnt want a higher bill , that didnt happen, also charging 45.00 to transfer info from one phone to the next is is highway robbery, also charging 35 activation fee for a 20 year customer you should be ashamed of yourselves
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May 2023 by Maryann Ruelle
I purchased my new phone from Aiden at Verizon in Westfield Mass. Highly recommend this place. The hole experience was flawless. Thank you again Aiden!