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March 2024 by Tamia C
indian women that works there is very rude beware
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January 2024 by Hasan Kelly
Always friendly, nice staff
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December 2023 by Pinky soul
Today trip to the post office was very disappointing. Customer service at the Westfield Post Office on 8 W Silver Street was horrible. I went in with questions on shipping a box and gentleman behind the counter was less than helpful and full of attitude. I was shipping a box and asked for a piece of tape to tape the address, so the ink doesn’t smudge, was told that I have to pay $3.50 for tape or send priority to be able to use some tape. When I asked few more questions about my package, he was absolutely clueless and rude. In this holiday season it was extremely disheartening. A little generosity goes a long way, and he has none of that.
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August 2023 by Nathan Tremblay
Retards. When the rating is that low that's when you know... that they are douchebags who like to mess with people's mail.
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August 2022 by Jtd
Edit: after expressing my concern I received a call from the acting postmaster David. He went out of his way to talk to me for 20 minutes on his personal cell phone and made me feel valued and addressed my concerns. Also a big shout out to Ryan the supervisor who has also gone above and beyond just to be pleasant and accommodatingAbsolutely terrible service. I have been hung up on and talked to rudely by both supervisors zack etc. I was told that the mail carrier would get to me when he gets to me. We run a business where they pick up our packages every day and we provided over $40,000 in revenue for the Postal Service last year alone. They could care less and still when I call to have my packages picked up even when I put an online request I end up sitting on hold until I give up or being talked down to. Absolutely a travesty of what the post office once was
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August 2022 by B G
Sure. They collect the mail and send it out. But they’re not very friendly and when you ask for anything it’s like you’re putting them out. They may still have “the least expensive postage I’m the world” but I’d rather have better service than what you get here. It’s worth the drive to go to a different branch if you prefer working with friendlier folk.
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May 2022 by Jennifer Williams
100% useless westfield office, looses packages and or says attempted to deliver but never did. Head post master I Westfield SUCKS and will blame you instead of admitting the messed up.
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April 2022 by Jimmy Duclos
Edit: after expressing my concern I received a call from the acting postmaster David. He went out of his way to talk to me for 20 minutes on his personal cell phone and made me feel valued and addressed my concerns. Also a big shout out to Ryan the supervisor who has also gone above and beyond just to be pleasant and accommodatingAbsolutely terrible service. I have been hung up on and talked to rudely by both supervisors zack etc. I was told that the mail carrier would get to me when he gets to me. We run a business where they pick up our packages every day and we provided over $40,000 in revenue for the Postal Service last year alone. They could care less and still when I call to have my packages picked up even when I put an online request I end up sitting on hold until I give up or being talked down to. Absolutely a travesty of what the post office once was
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March 2022 by A H
The customers complaining calling the staff rude.. Translation.. You didn't get your way or the answers you wanted so you jump on the internet and drag innocent hard working people's names through the mud.
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February 2022 by Gif24 GT
Horrible post office. April, was rude, does not know how to respectfully treat customers. Totally Zombified. Supervisor was almost as bad. He does not know how to resolve customer concerns.Go to a different post office. Packages that are marked as delivered to this post office go missing and all the front counter clerks say, check with the shipper even though tracking states it was handed to someone at this post office. Totally incompetent staff.
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January 2022 by Kim Amlaw
I have a terminally ill, severe special needs child who is not recieving her supplies. I keep getting told they are "unable to deliver to a safe place". I am home 24/7 and no attempt has been made to deliver. I have a private porch so there is NO reason to not deliver. And.... No one answers the phone at the Westfield office and the 800 number wont allow you to speak to a person. I am homebound and cannot get to the office to pick up (which is why I have them delivered). This has been going on for over a week now and I'm missing 3 packages!
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January 2022 by Katherine G.
Extremely rude staff. Always condescending and the customer service is just a absolute day ruiner.
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October 2021 by Ben Griffin
Sure. They collect the mail and send it out. But they’re not very friendly and when you ask for anything it’s like you’re putting them out. They may still have “the least expensive postage I’m the world” but I’d rather have better service than what you get here. It’s worth the drive to go to a different branch if you prefer working with friendlier folk.
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August 2021 by River Green
Super friendly speedy service great over the phone and always a big help with shipping and saving money :)
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December 2020 by Jake Perpetua
Very rude workers. But what do u expect they’re postal workers haha
