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January 2024 by Kenneth Andras
Worst experience of my life!! Horrible customer service! Have my account and rebates a mess and won’t resolve the matter!Should have stayed with Verizon!
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November 2023 by ana fitzgerald
i just wanted to say thank you to Kathy she was so sweet and patient with me making sure everything transferred to my new phone. she even took the time to teach me a few tricks on my new iphone. if you ever happen to stop at this location go see Kathy.
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November 2023 by Kellie Sullivan
If I could have given zero stars, I would've. Paid a cash pymt and they never applied it to my account. This lead to phones being shut off and over $100 in fees. Long story short they aren't people of their word and have terrible customer service. Save your time and go somewhere else.
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October 2023 by Paulie J
Waste of time going to this location if you need any kind of customer service. Never have I been told that I should have called customer service first instead of going to an actual store for help. Also never have I been turned away when asked for help with the matter. Wish I caught the name of the worker, but either way absolutely useless for help. Do yourself a favour and stay away
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September 2023 by brian sullivan
Great friendly staff here. Helped to setup my new phone, honestly didn't even ask, was going to do it at home. Thanks!
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February 2023 by Heidi Sawicki
Highly recommend! Hayley was awesome. If you want to switch to TMobile she is the person to see. !
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December 2022 by Kelly Clark
Great customer service. Very helpful and friendly, Tyler was amazing!
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May 2022 by Angelique Maldonado
Tyler is always great about helping me whenever I come in! Definitely my favorite T-mobile location :)
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May 2022 by Dale Morrison
Jason was great he answered all of our questions. Had some issues with phone speed. He took the time to go through our phones and fixed things. He has a great personality easy to talk to. The westfield T-mobile will be out new store. Thank you for a great experience.
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January 2022 by Tee Emm
Worse T Mobile store in the area. Went in to inquire adding to my plan and what it will cost. The employee then added two lines to my account making my bill jump up $82. I did not find this out til my bill came out . The same employee told me I couldn’t do anything about it. This is not the first horrible experience inside the store. It was actually the third time and I should have stopped when the first time a different employee lied to me.I do not recommend going to the Westfield store, drive the extra to go to any other. These two employees do not care about you like T Mobile would say they do. T Mobile is a great company just got to pick out the bad apples.
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January 2022 by Bobby Lynn
I will only go to the Westfield location and only prefer to work with Tyler. He explains everything and when he teaches me something about my phone he shows me how to do it a few times and then has me do it so I understand and remember it. Highly recommend Tyler at this location.
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May 2021 by Mitchell Kurmura
The person we met was very nice had great deals and he very much raised my vote to a 5 star I think I would like to work with him.
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May 2021 by pancholito santiago
Good service by the staff,very clean good job
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February 2021 by John L.
I went to the T mobile store in Westfield Mass today to upgrade my cell and i had Calvin he was great ,answered every question i had,T very excellent customer service. The store was very clean and organized
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January 2021 by Tracey Miller
awesome customer service, great deal on new phone
