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January 2024 by Donna Castagna
Good service. Friendly tellers. There is a couple of problems one Is they are not open on Saturday. I know other people do things on line. Which I do as well but if I have a deposit I would like to make on a Saturday I cannot . Also charging me for a bank check when I have a few accounts there. That I don’t think is fair for your customers. I had work done on my home and wanted to pay the contractor with bank check. Cost me I believe $7.00 each check crazy to me but had no choice wanted to pay with bank check. That should be changed and open half day on Saturdays like most banks. Then to me 5 stars.
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January 2024 by Rachel Sandidge
I love this bank Westfield branch is amazing and the staff are amazing and helpful
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September 2023 by Stefan Pal
Friendly and experienced staff that are easy to work with
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September 2023 by libby P
I used to bank at big banks but I found the same customer service at this location.
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September 2023 by liuba paladi
Friendly staff. Wire transfer fees lower than other banks
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September 2023 by Stefan P
Good customer service that is close to home
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May 2023 by Karen Lysik
Very helpful and informative employees. Very easy to work with.
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May 2022 by SeeTurtle -
I go here at least once a week. I've never had a problem. Jeff always goes out of his way to help me and my friends whenever needed. Their mobile app works very well for me and I'm able to transfer my money in just a few minutes. I recommend KeyBank to anyone looking for anyone looking for a great bank!
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May 2022 by Valerie C (Love Fruits)
I open my checking earlier in Southwick branch and they closed the branch last couple of years so I started to bank with Westfield Branch. One day I was told there was a $25 promotion giving away if I open up a savings account. However the account was opened 6 month already and recently I realized there is not $25 credited added to my account. I called back the branch yesterday was told someone will reach out to me today so no one called. I called again was told they are waiting to hear back from the Backoffice.
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February 2022 by Mikolaj Janusz
Good bank. Helpful and friendly staff.
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January 2022 by Alex Smirnov
First time at Key Bank and I had amazing experience! Employees were nice and friendly! Would recommend to a friend!
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November 2020 by pavel kot
worst bank ever specially westfield MA location no customer service AT ALL
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November 2019 by Ben B
Key Bank and its current staff have been nothing but stellar. Past reviews seem to reflect another bank or perhaps different management. I personally worked with Shannon and would have to reccomend you do the same, if looking to change banks.
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November 2019 by Tonia Martins Williams
Absolutely worst bank out there. The atm is always down. It took my cash and card then told me they have no control over the Atm that I would have to file a dispute. They charge for everything including a bank statement. Keep away from this bank!
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September 2018 by Russ Sidorov
I don't have a account with your bank. Thank God I don't. Most rudest employees ever. People please don't do business with this bank. Very rude employees.