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“Victoria is a sweetheart she helped my issue with my phone and I Highly Recommend that you come to the Easthampton store and she will Definitely get you set up and resolve all your phone Related issues with a Smile and Excellent service.”
“Had a tech problem whereas my phone was not able to receive incoming calls. The person that tried to help couldn't figure out what was causing it. He got everyone working involved to try to resolve the problem! They spent alot of time trying to resolve and came to the conclusion I needed to get a professional tech involved. They said call 611 on my phone and although I had a wait time even though I had the option of a call back. I had to wait as my phone blocked the call from processing. Not one but several team members got involved and the problem was finally resolved.Exceptional dedication by all involved!My phone problem was resolved.Thanks to everyone from T-Mobile's multiple staffs members who got involved.”
“Nice people but horrible phone service , don't go thru this service just go to metro by t-mobile u can't beat the great service every where,verizon 2-3 bars. t-mobile is great!!”
“I wish I didn't have to go here, I tried over a dozen times calling support to change my plan and each time I was passed around then hung up on. Comcast has the worst customer service. I finally had enough and canceled my account after 32 years with them. I wish I had the time to go to the store when I was having the issue with customer service because Sarah was excellent. If they treated me on the phone the way I was treated in person I would still be a customer. You should only have to work with one person and be done just like at the store. Again, Sarah is a excellent customer representative. Thank you”
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“i just wanted to say thank you to Kathy she was so sweet and patient with me making sure everything transferred to my new phone. she even took the time to teach me a few tricks on my new iphone. if you ever happen to stop at this location go see Kathy.”