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October 2023 by Franklin Kuczarski
I just wanted to say what a great job Andrea and her staff at Bertera Dodge/Jeep of Westfield did to get me into the vehicle I wanted.They made it happen and on the same day.Thanks again!
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October 2023 by karl dagenais
The sales and finance team worked with me to satisfy my needs and wants. They were above my expectations. Thank you.
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October 2023 by Domenic Cecchetelli
I had a wonderful experience. Andrea is very nice and knowledgeable. Would recommend her to anyone wanting to buy a new vehicle
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October 2023 by Alyssa Goodreau
We only choose Bertera in Westfield for our vehicle needs, be it leasing or buying. Our loyalty is founded on their consistent delivery of outstanding customer service, transparent communication, kindness, and exceptional vehicle quality. Andrea and Zach are truly exceptional in their business approach, and we cannot express enough how thankful we are for the confidence and assurance we feel when making a purchase.
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October 2023 by Gail Rahilly
I Couldn’t be more happy with my experience at Bertera Dodge of Westfield. From sales to service everyone at Bertera of Westfield was welcoming and focused on providing top notch customer experience. Thank You Bertera, I love my Jeep!! Gail
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October 2023 by Jay C
Saw a Jeep online with very little info but the priced seemed right. I met with a sales rep who gave me the run around after i told him exactly what i wanted. Which they didn't have. I was annoyed at this point because i was there for over 45 mins on my lunch break and was shown several cars that i was not interested in. I call the GM (Lee) to give him feedback in hopes that he would coach his associates with this feedback. I have to say, he was the rudest person I ever met. The guy hung up on me because I hesitated when he asked “where i was calling from”. I called back and asked why i was hung up on and he said because he thought i was a telemarketer ? I started to tell him how rude that was and he should not assume but he just over talk me the whole conversation saying how many telemarketers calls he gets daily. Really? No apology? No friendly conversation after? Instead he just over powered the entire conversation…i could not get what i wanted to say out..he would just talk right over me. i never got a chance to even give him this feedback because he was so upset that i called him rude. I guess he has a hard time handling feedback? The guy was a total jerk and he was ok with that. So now we shopped else like the several other one star reviewers. We ended up getting a Jeep Rubicon UJL which we got a dealer on. This guy’s attitude cost the company $$. Ive had conversations with others that avoid this same dealership for this same exact reason…LEE!
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September 2023 by Nick Nestro
Great staff! I ran over paint lines on my brand new car, and Lee helped me clean them free of charge!!!
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September 2023 by Seinn F.
Do yourself a favor and get a price from here then shop it around this place doesn't give you a dollar to negotiate
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August 2023 by Darryl Beane
Repair was expensive and took 2 weeks but I don't blame them .they kept me informed on progress. Overall very good service
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August 2023 by Lizely Dehoyos
This place has terrible service thru their service department. It’s been several months already for me waiting for a part to get fixed on my jeep. When I finally brought the car they had it for two days and then told me they ordered the wrong parts and didn’t do anything, not even clean the car while having it at least. They said they would order the parts and give me a call, but I was waiting over 4 months for that. I’ve now had to bring my car to another jeep dealership to have this service taken care of.
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August 2023 by Tyler Hess
Just leased a company vehicle through this dealership and was provided 5-star service throughout the process. Highly recommended.
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August 2023 by Jake B.
Excellent customer service! was looking for a specific car that I wanted and there were able to hook me up with that car. I was to down a certain amount for a down payment and that was very helpful! I would recommend to everyone looking for a vehicle go to them!
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June 2023 by Nancy, Mcnulty
I have to praise Dan in the service dept. He is top notch! He takes the time to explain every procedure. I have been with Bertera since 2015 and never had a problem. He is honest and the prices are fair too. Great treatment!! Thank you Dan!!☺️
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June 2023 by J Zon
The worst experience buying a vehicle I think that the facebook market place would be a better option than coming to this dealership 20 days after I signed the papers and every time we go to pick up the car the staff has the same problem and they pass you by and They don't even ask if you need help if you're a parent like me and you're trying to buy a new car. My best advice, don't even consider stopping at this place. They even gave me recipts from parts that they said they fix and still broken in the vehicle they even put a good inspection sticker with the trunk just opening by itself dont make the same mistake we did have a blessed day
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June 2023 by J Z.
The worst place to go i dont even know how this people still in business this is like the worst desicion i ever made was stopping at this place if you can read this go somewhere else trus t me go to the facebook market place drive around your block i bet u will get a better deal and treatment that here my honest opinion we have 3 kids life as hard as is we dont need scammers like this tricking their own people into bad vehicles and bad service