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February 2024 by Sungmin Choi
Darren, Anthony, and Kalya are really amazing. I have been using this location for several years and I am extremely satisfied with the services they provide. Whenever I go to their office, I feel welcome and appreciated. Thank you for wonderful service.
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February 2024 by Mr F.
So I had to rent a car last minute, due to some car repairs. I want to give a big shout out to Anthony Ritacco and Darren Johnston. They both did an amazing job and I wanted to make sure that I acknowledged them and their high level of professionalism. The last time I used enterprise a few years back the service was absolute trash (different location) but this location was fantastic. I would make once suggestion, drop service (if local/close) would be a good selling point for customers.
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January 2024 by Mike K
Booked the car for the wrong day. They had a car available and had it ready and on my way in less than 20 minutes.Thank you Darren
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December 2023 by tad landwehr
Darren and crew are outstanding.
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November 2023 by Scott Roberts
Trying to get a hold of office is not fun .can't leave messages. Only option is to stay on line . On hold at the moment 15 min50 sec
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November 2023 by Alex Toso
I have rented through the Westborough Enterprise office multiple times and have always had an excellent experience. Darren in particular is a stand out employee. He is friendly and efficient. A real credit to the company. I was also helped on my last visit by An a young management trainee who was also very courteous and helpful. Because of the way Darren works and the great atmosphere in this office I will not go anywhere else for my car rentals
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November 2023 by Lee Webber
I successfully reserved a car (at the local 508 number), got a ride to the rental office, and upon arrival discovered my rental had vanished. (This has happened more than once - and not just at the one office; this is a national problem.) The employees at the office couldn't have been nicer, which is where the two stars come from. But no car.
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November 2023 by MARY RILEY
I never write reviews however I was so impressed with my agent Kalyn I felt the need to. The easiest way to put it, She treated me like I was family.
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September 2023 by Girish Joshi
Made a reservation at Enterprise Westborough location for a family trip twice on 09/01 and 09/18. Both time I was told a day before they do not have the vehicle for me. I had make changes to my hotel reservation and pay late cancellation fee. This is totally unacceptable, I get due to nature of car renting business some time we have these uncertainties, but what are the odds of twice in a row! Never going back to Westborough Enterprise!Update: Upon calling Enterprise Milford, I was assured I will have the vehicle on Sep 21st and asked to book at their location. Today, while I was on my way to pick the vehicle, I received the call to be informed they do not have the vehicle. So that makes three times in row reservation cancelled.@John I have emailed you the three confimation numbers for my booking. I sincerely hope Enterprise will resolve the issue.
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September 2023 by Thomas Dawson
The rental was good, but the Ford Edge Titanium we rented had brake-shutter in the first 30 minutes of driving. It seemed to get better (rare in the car world) the further we went, so we did not ask for a replacement. I let them know at turn-in, and they (said) that the car would go in the shop for a look.
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August 2023 by Pete S.
Does not have the vehicles on site that is displayed online/enterprise database. Customer service was slightly better compared to other nearby locations however - the franchise as a whole has TERRIBLE customer service. Would not recommend enterprise - they'll confirm your reservation but cancel on the day of pick up
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August 2023 by Arun Prasad
I had a reservation for a vehicle done about a month in advance and the day before the rental pickup I receive a text saying i've been put on a waitlist. I call this office up to check on the reason, i'm told that the vehicles are up for a recall service. When I call the central reservation to check on the recourse, i'm informed that none of the other Enterprise rentals around have vehicles up for recall servicing. So the unscrupulous in this office seemingly bumped me off with flimsy/non-existent reason. I had to drive my family and visiting friends to a vacation the next day, with vacation rentals having been already paid. On top of it the whole thing was handled with such abject nonchalance and in a lackadaisical manner that I was left with a sense of no-recourse and a dread at the prospect of having to cancel the vacation and lose money. This office is manned by egregiously unprofessional individuals and is best avoided.
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August 2023 by Osveli Ramirez
Made a reservation for a family trip everything was smooth process , we was counting with the vehicle to be ready for us . Instead I get a text message on the day of the pick up saying vehicle not available. This is ridiculous I will definitely not recommend this location to anyone .
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August 2023 by Alana Ramos
Great place!! The employees at this place will do whatever is within their power to help the customer. Working with vehicles can be unpredictable but the service is amazing!
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August 2023 by Mircea “Marc” Bolohan
Westboro location is awesome ??, so friendly and multicultural like Americans are‼️☯️☦️?️☸️?☪️♾️ It's called UNITED FOR A REASON ?......if you ain't united then you're UNinvited‼️
