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11AM - 2PM
800 Union St, Westborough
Banks
“The customer service is excellent. It's a quieter branch (before and after COVID) but they are always happy to help. I originally opened my accounts at their bigger branch on Winter Street in Boston and have always found them to be helpful. A few years ago I traveled to another state but didn't alert them of my travel details and tried to use my card. It got declined because of a security measure. They had this rule where you had to alert them that you were traveling outside of your normal area. I called them and their customer service rep was genuinely interested in my concern and was quick to solve it. More recently I needed to change some login information and couldn't do it on the app so I called them and again they were incredibly helpful and personable. THAT's what keeps me coming back - they don't read from scripts. They are genuine, knowledgeable, and personable. That's important.”
“Excellent customer service, excellent team. We've been banking with the Westborough branch for about 15 years, and while some of the people have changed, we're still very happy with the service and support that the whole team provides us.”
“I would like to thank Marco Texiera at the Westborough branch for his kindness, patience and helpfulness while helping my friend open her first bank account. I will be sure to bring more customers his way. Thank you treating our new neighbors with dignity and respect ?”
“Had to call on the Bank to do some quick fixes to my account and found these people very friendly. Prefer Craig Meyer, who seemed very well versed in what he does and soft spoken. Explaining everything what he is doing and why it’s done, also providing best suggestions. One of the best experience ever had while banking.”
“Had to call on the Bank to do some quick fixes to my account and found these people very friendly. Prefer Craig Meyer, who seemed very well versed in what he does and soft spoken. Explaining everything what he is doing and why it’s done, also providing best suggestions. One of the best experience ever had while banking.”
“I recently visited M&T Bank to inquire about a business loan, and I had the pleasure of meeting Mr. Jeffrey Belisle, the branch manager. From the moment my brother and I walked in, Jeff made us feel incredibly welcome and at ease.Jeff's knowledge and expertise in the banking industry were evident throughout our meeting. He patiently answered all of our questions, provided valuable insights, and ensured we fully understood the process. His dedication to helping us secure the right loan for our business was remarkable.What stood out the most was Jeff's genuine kindness and hospitality. He went above and beyond to make us feel valued as customers. Jeff kept us informed with timely email updates, and his warm wishes for our success were heartfelt.As we concluded our meeting, Jeff personally walked us to the door, shook our hands, and wished us the best of luck. It's rare to encounter such exemplary customer service, and I highly recommend Jeff to anyone seeking assistance at M&T Bank. His dedication to our success left a lasting impression, and we are grateful to have had the opportunity to work with him.Thank you, Jeff, for your exceptional service and unwavering support. You are a true asset to M&T Bank, and we look forward to our continued partnership.Best regards,Sidi Bouderbala”
“I went here on a Friday morning because my Zelle profile was on hold and the Zelle call service couldn't help me. The manager at this branch was able to contact them for me and make sure the hold could be lifted.”
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“This staff is incredible!! Any kind of service I need, they provide. Any time I need statements or need some kind of maintenance, they’re quick to help and make the experience smooth. I love seeing their smiles at the teller line and the professionalism of the managers.”