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November 2024 by duckie
Just when you think nothing else can go wrong,BOOM! Formally Countertop Stop, DBA as SDC. Same owners,new amateur manager. We had a small 12x12 kitchen remodel, 5x5 bathroom floor replaced. From demo to finish, lasted over 3 months! Inferior subcontractors, subpar staff,numerous problems! Eventually,problems were fixed. Shout out to Cape Cod Marble and Granite, and Bella Floors, the ONLY two phases that was professionally installed without any problems! Always get a second estimate, we don't recommend this company.
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October 2024 by Lisa A
We got new Cambria quartz kitchen countertops through the Countertop Stop and couldn’t be more pleased. The process was relatively quick and painless and we are thrilled with the results. The team was professional, from the demolition (with Steve, which was incredibly neat) to templating to installation. Camila and Michael stayed on top of the transaction throughout, from the estimate to completion. There was a small error, which they didn’t hesitate to fix. When you feel a business has your back, you can’t ask for more.
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July 2024 by Donna Heuchling
Competent, knowledgeable, timely, responsive and a joy to work with!!
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July 2024 by Mary Montague
We had a great experience with the Countertop Stop. They had a wide range of options, measurement appointments were easy, everyone showed up as scheduled and installation went smoothly. I would recommend them and use them again, if we have another project.
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June 2024 by Anne Freeze
From start to finish, working with The Countertop Stop was seamless. My kitchen project was small, but it didn't matter to the staff I worked with - they answered my questions, explained things, and were excellent coordinators and also communicators via phone and emails. I highly recommend the Stop and hope to use their services again soon for another project.
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May 2024 by D.S.
I would highly recommend the services provided by The Countertop Stop! Initially, I reached out to The Countertop Stop because I was interested in having my countertops replaced. Upon entering, I was kindly greeted by Maureen, the office manager. This was my first time purchasing new countertops and I was unfamiliar with the process and Maureen was exceptionally helpful. Regarding the new sink and faucet, she showed me what they had on display as well as a catalog of additional choices. After picking out the new sink and faucet, she showed me what they had in stock for the stone type I wanted to be used for my new countertops. Not having what I wanted in stock, Maureen called Cape Cod Granite Marble and was able to set me up with a same-day appointment with them. Throughout the remainder of the process, from templating to installation, Maureen maintained excellent contact and promptly responded to any questions I had. Cape Cod Granite and Marble did an excellent job with the installation as well. I was so pleased with the quality of service that I reached out to The Countertop Stop to replace a shelf in my kitchen with the same stone. Again, Maureen was just as helpful and installation of shelf was well done.
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March 2024 by Kerida Rodriguez
After a terrible experience with Home Depot, I went in search of another option. The Countertop Stop was recommended to me by On The Water Design Co., (who I also highly recommend). Maureen at Counterstop Shop was very helpful. With in minutes she had the exact sample I was looking for and had scheduled a time for the measurements to be taken. With in 2 weeks the top was installed and they even drilled holes in the top for some pop up outlets for me. They did an outstanding job. Fast, friendly, professional service!
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February 2024 by Chantelle Heath
Awesome job, team was easy to work with, communicate effectively and on time with schedule. Love my counter top.
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November 2023 by Jon Estrellado
We had a wonderful experience with Countertop Shop in Yarmouth this year. From start to finish they exhibited professionalism and attentiveness during our kitchen and bath remodeling projects. My mother who co-owns the property with us, is a stickler for detail and just loved their work.
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October 2023 by Jane Powell
Our experience with Countertop Stop was excellent! The employees have strong expertise, and they took time to answer all our questions and to explain things we didn't necessarily know to ask. They are very responsive. And the best news is that our new countertops look amazing! I highly recommend Countertop Stop to others.
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March 2023 by Deborah Brown
Thank you to the entire team at The Countertop stop. From the moment I called ( from Canada) I knew Client service was their top priority. Everyone was extremely friendly and very knowledgeable. I went to the showroom when I arrived on Cape and explained my time issue and they did absolutely everything to accommodate us. Their team came out, measured, template and constructed, and installed our new countertop. The entire process was seamless. Entire staff were very professional and always answered my calls and emails promptly. Exceptional customer service. The installers came and everything went smoothly. It fit perfectly which is amazing considering it was a Reno,of an older home. We are extremely happy with the workmanship. You can tell everyone takes pride in their work. Thank you so much for everything. We will certainly recommend you to all our friends.
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February 2023 by Jessica Boyle
I would strongly recommend the CounterTop Stop to anyone looking to have their countertops, backsplash, sinks, and more changed. Their customer service is absolutely unparalleled. Emails are prompt, phone calls don't lead to an answering service but an actual person (always eager to help). I felt supported by the team every step of the way and they were so transparent and helpful. I had my kitchen countertop, sink, and faucet replaced in my small condo kitchen. I also had a backsplash installed. The stone & tile work was beautifully done and I am thrilled with the results of the renovation. They will also provide a plumber if needed, for a fee and direct you to another local business, Cloutier Supply Co, to pick out tile. I felt Countertop Stop's pricing was fair, because you get exactly what you pay for. High quality results and fantastic service. They wanted me to be happy and I was. Even when there was a small miscommunication/installation mix up, they sent people out right away to fix the mistake. They are a team of fun, friendly, pleasant people with a great sense of humor. I would not go anywhere else on Cape for this type of work having worked with them. I sound so effusive because working with contractors and having work done is so stressful. You are so at risk with dealing with someone who will do a shoddy job, ignore your calls, or fleece you. This team is NOT that and that's what made this experience top notch. :)
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February 2023 by Jack Frounjian
Overall, I had a bad experience with this company, early phase of the project they were very nice, they came up with reasonable estimates, for both refacing and replacing cabinets, however the actual numbers are different please BE AWARE, I went with new cabinets and countertop, for the countertop it was 76% over the estimated price, and they added bogus charges for alleged electrical work without my approval or consent. The workmanship was pretty bad, the cabinet doors and countertop was inadequately installed, it was hitting the edge of the counter top corner, causing the door to scratch, the length of the cabinet to appropriate location to my vent was incorrectly measured, so they made a big stink about it’s a standard cabinet, however, they corrected the mistake by relocating the vent to adjust with the new cabinet, the worker that made the adjustment was very rude, he walked out of my house yelling and screaming front of my wife and kids, when I simply asked him if he can install the kitchen hood, which was agreed that they would install all the appliances they removed for the old cabinet, however they decided not to install after the kitchen hood incident. Instead they sent me a new final invoice, that had an electrical charge of additional $700, I was unaware of this charge,. The granite countertop edge was delivered unfinished edge, so it was scratching the new cabinet door, they did finally replace the door, and had someone to manually polish the corner countertop, but you can still see a variance between the original polished edge that was delivered and the manually polished area. Also as you can see in the pictures I uploaded the cabinet door is still hitting the countertop corner, I got some other contractors to view the work, they all claimed it’s a faulty install, I asked them to address this problem, but they pretty much ignored my emails and sent me a final notice payment and threatening to take legal actions if I didn’t pay. Couple of people had already commented that they are nice until something goes wrong in a previous review, my experience was the same. Please do not trust this company in their face value, they seem nice, but in reality, they are very deceiving.
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February 2023 by Barbara Jenkins
A great business to work with! First we met with designer, fabulousideas...helped us decide on cabinets, counters, and colors suited for us personally! Took seven months to complete the custom kitchen cabinets. When everything needed was in, they started the job. Completed in nine weeks! Beautiful job! Worth every penny spent. The people who did the work were the best! I would recommend them to anyone interested in a job well done.
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February 2023 by Kari Richardson
The Countertop Stop was amazing helping us with our countertops. Ask for Dee she is amazing and with lead you in the right direction towards ordering and picking out countertops to suit you.
