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March 2024 by Barbara Dec
Very friendly and fast
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March 2024 by Jan
Staff is rude, white male working 2/14/24 evening is condescending.Update: week later and turns out he also didn't do what I paid him to do correctly so now I have to take further steps and deal with the hassle.STAY AWAY!!!
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February 2024 by Evin
Suck service rude to customers!
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December 2023 by Bilal Chaudhery
Love it! $10 dollars for A BOX, 6x higher than home depot for the same size. Shame on UPS corporate for price gouging and store operators for taking advantage.
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December 2023 by James Hollis
First time coming in for small business stuff, everyone there was top shelf and Tiffany was super helpful.
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October 2023 by kassy b
I had missed my package today for my work from home job that needed a signature due to the driver not following delivery instructions. I was so upset and wasn’t sure I would get my computer in time for my start date. I went to the UPS store for help and I was helped by Tiffany. She really showed amazing customer service and went above and beyond to contact the needed parties to help me get my package. I really appreciate her and UPS is lucky to have her as an employee. She made everything come together for me and I truly am so grateful she went out of her way to help out. I would give this store 10 stars if I could because of her.
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October 2023 by M. Campbell
Every time I go there, they always have great staff today I had three fantastic guys working there. Everything is so easy when I go there. So please put good reviews. Thank you guys
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August 2023 by Anon Mouse
Parking is terrible but what is more terrible is the apathy that the staff has. Nearly had an accident there today because some d*** woman driving in front of me decided to stop short without warning RIGHT AT THE ENTRANCE to the parking lot- leaving me suddenly hanging out to dry in the middle of the street. She sat there for a few minutes. Why? To let someone out of their parking spot? Were they THAT IMPORTANT that they couldn't wait just 2 seconds to pull out of their spot? Did she think she was a being a nice person by screwing over the car behind her? The staff could not care less and were fairly snarky about it. I don't doubt that there has already been an accident there and I'd bet it would be no cause for concern with these people. Woman behind the counter dismisses theses incidents as "drama that she doesn't want to hear." Massachusetts is not known for its nice people or civilized drivers. Personally, I'm through being polite to them.
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June 2023 by Itzel Serrano
Horrible service. An employee ripped my partners money orders and passport pictures in half while mailing out important documents. Employee barely apologized and nothing was done to try and resolve the circumstances. Manager did not provide any resolution or information about policies regarding damages of monetary value. Wasn't going to leave a review but I have been unable to replace or get a refund on the money orders. Was redirected to owner because the manager was unable to provide any assistance and still waiting to receive a call back from the owner "as soon as she can" and in the meantime we are still over $500 short because of the UPS employee's carelessness.
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June 2023 by Ryan Belisle
Our company routinely ships UPS, road was being paved and UPS was unable to come pick up. UPS advised to use a drop off location. This drop off location refused package saying they only take prepaid labels. I explained normally UPS collects non prepaid labels as we ship collect. They told me they don't do that and if you want to ship it to go find your ups driver.
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April 2023 by NANCY
I frequent this UPS store on Riverdale Road at least a few times a month and it's about time I write a review for the awesome staff at this location. I have been in numerous times and I have witnessed how rudely the staff is treated by a large portion of their clientele. The staff is just trying to do their jobs. Tara, Shawn & Tiffany go above and beyond in providing excellent customer service! They take the time to explain to customers how to properly pack their returns and also advise that the instructions are provided in their emails as well. I go to this location because of their superior customer support. They're always very friendly- service with a smile. Keep up the great work! Great job in keeping your composure too. Please be kind to these hard workers. Thank you!
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April 2023 by Shelly Decoteau
I will go out of my way to use this store! I have always found them to be extremely helpful and efficient! I have returned Amazon purchases several times. The first time, it took a bit longer because I had not really reviewed the process, but now that I know it is a quick, convenient and efficient trip and I’m getting to know the ladies there pretty well, since my amazon satisfaction reviews are a whole different thing!! Thanks for being so helpful!
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April 2023 by Maureen Blanchard
I just had to leave a review after getting the best customer service here in West Springfield. I witnessed a rude customer giving the staff a hard time and it was upsetting to watch. This staff is so patient with the public,especially a gal named Tiffany. Very impressed how she handled a tough situation! My packages are always shipped quickly and I am always treated with a smile. Highly recommend this location!
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April 2023 by Mackenzie Strong
I have had my mailing address here for a few years now and the staff is always super nice and helpful! I always send packages that I worry about getting damaged through regular shipment here, and they’ve always arrived safely :)
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April 2023 by Heidi Mendes
Two women extremely rude. I walked out crying and the Burnette shoulder length hair laughed at me. I just got out of the hospital - my best friend died, I asked for help on two pair jeans that were the same retrieved the codes - but was very rude. I know these pass two years have been tough but this does not give anybody the right to laugh at a crying woman. I will never return. Just look at the reviews of this place. How can this place keep operating - they are terrible to their customers - they will get it in return - karma goes around, but would it not be nice just to be kind while doing you job?