-
February 2024 by Michelle Davy
My fiancé got a black card membership this January 2024. They "bait and switched" us, when we were signing up in January they told us he could sign up and I could go as a guest with him to all areas of the gym as long as I am with him. We went several times in January to the massage chairs and hydromassage chairs.Today, it was my fiancés birthday and they didn't let us go together because I am his guest. This wasn't explained when he first signed up. I own a business and I do not believe in bait and switch tactics that get people to sign up, pay the annual membership fee, be explained that you can use all parts of the gym with you and your guest, and then be told no you can't.My fiancé wanted to go for his birthday to relax a little, and we couldn't go together so he said no, disappointedly. We will be speaking with a manager on Monday. Completely unacceptable.
-
February 2024 by Dan Serra
Left my “home” gym of West Springfield….5 minutes away to this one. At least this facility is clean and well maintained
-
January 2024 by Drew collins
I had covid-19 before using equipment. This was yesterday
-
December 2023 by john rivera
In over all great place to work out , great staff , new equipment , very clean !
-
December 2023 by Hefty Heather
Was nervous to go to this location. I was greater by Philly I believe her name is. She helped me feel comfortable and showed me parts of the gym when I needed. I appreciate that part for real. I’ll definitely be back.
-
December 2023 by Lis Cruz
I love the planet fitness in Holyoke the one in the mall my favorite staff has to be Philly she literally helps out in any way she can she teaches ways on how to do the right way of workouts I love her and the atmosphere
-
October 2023 by Slappywag 72
I spend half my time there fighting with their wifi. It’s infuriating and distracting.
-
October 2023 by Maria Sanabria
Very nice location. Clean, friendly staff
-
July 2023 by Doctor Benway
Good gym. Lots of equipment. Locker rooms and trainer available. Black card members get use of massage chairs, tanning beds and hydro massage tables. I've been going to the one in Chicopee for over 5 years but lately some of the day staff there have become very rude, judgemental and no help with basic questions. The current Chicopee trainer is rude and was condescending to me when I asked for a session and help. He and the female worker with him were basically clowning on me which was very hurtful. He said if he found time he would try to help me but never did and I see him constantly standing around doing nothing unless you are a hot girl then he jumps to help. Very disappointed because the previous trainer helped me lose over 60 pounds and was very kind and helpful. I tried this location to see how it was and was very impressed.
-
July 2023 by JAYSON BERMUDEZ
Great place to work out or even relax your mind
-
June 2023 by Elisabeth Greenwood
Joined yesterday and demanded a refund today. This gym allows a "regular" to hang around, apparently drunk, harassing women and telling the vilest, filthiest, most hate-filled "jokes" about minorities. I was shocked, horrified, and literally sick at what I was hearing. I spoke to the staff, who basically shrugged and then allowed him to leave without a word. The women being harassed said it goes on every day with that man, and they just ignore it. I refused to ignore it, and demanded my money back ($200 for a pre-paid year). I should have believed the reviews. DO NOT GO TO THIS LOCATION!!
-
April 2023 by Stephanie Attoumo
Nice and clean Planet Fitness. This location is located within Ingleside mall. There is an outside entrance as well.
-
April 2023 by Cam P
I’ve been to dozens of planet fitnesses and this is by far the cleanest and well maintained location. It is newer so that helps. Equipment is usually in good working order. Plus it has a standalone dual cable machine which not many have. Bathrooms have automatic toilets and sinks, and usually no foul odors.
-
March 2023 by Mike Robert
Clean, great staff, and plenty of machines for all
-
March 2023 by William Carrion
The staff is amazing!!!! Big shouts to their whole team!!???